Yes, you can cancel a FedEx pickup request by calling 1-800-GO-FEDEX or by signing into your FedEx account online. When you call or log in to complete the pickup cancellation, you will need to provide your shipment tracking number or your FedEx account number.
Once the cancellation is completed, you should receive a confirmation email or phone call. However, it’s important to note that shipping charges may apply for FedEx Express, FedEx Ground, and FedEx Home Delivery shipments that are cancelled due to customer request.
Can I schedule a FedEx pickup if I already have a label?
Yes, you can schedule a FedEx pickup if you already have a label. All you need to do is use the ‘Schedule a Pickup’ option on the FedEx website. Enter the details of your shipment including the pickup address, shipping address, and FedEx tracking number.
After providing that information, you’ll be able to select your pickup date and time, as well as any additional services you may need. Once the pickup is scheduled, you’ll receive confirmation via email.
You can also track your package to see when the pickup is scheduled for.
How do I find my FedEx pickup confirmation number?
Your FedEx pickup confirmation number is sent to you via text message or email when you schedule a pickup online, or it can be found on the most recent Bundle Summary Report if you schedule a pickup over the phone.
Depending on how you schedule a pickup, the pickup confirmation number can appear with different titles, so it may be referred to as a “pickup request number” or “pickup confirmation number”.
To search for your pickup confirmation number, you can log into your FedEx account and click “View and Manage Orders”. Then, you can select “Find and Track” and search via the details of your pickup, such as the city, state, or zip code.
From here, you can select the pickup link and retrieve the pickup confirmation number.
You can also find your pickup confirmation number in a FedEx pickup receipt or printed pickup ticket. If you have a copy of your pickup receipt, the pickup confirmation number is listed on the receipt next to “Pickup Confirmation”.
If you have a printed pickup ticket, it will be printed on the lower left corner or back of the ticket.
Can you track a FedEx package without a tracking number?
Unfortunately, you cannot track a FedEx package without a tracking number. To track a FedEx package, you will need a tracking number provided by the sender, or by the package tracking website once you have shipped the package.
If a package is damaged, lost, or misdirected, you will still need to provide the tracking number for FedEx to investigate the package and determine the package’s progress. Additionally, FedEx does not accept any third-party tracking numbers, so even if you have a third-party tracking number, it will not be acceptable.
Without a tracking number, you cannot determine the exact status and location of your package. Therefore, it is critical to obtain the tracking number before sending a package with FedEx, or to save the tracking number, if provided by the sender.
How do I speak to a human at FedEx?
The best way to speak with a human representative at FedEx is by calling the customer service phone number. You can call 1-800-463-3339 (1-800-GoFedEx) at any time and select the “customer service” option.
When your call is connected, you can then choose the issue that you need help with, such as shipping, tracking, delivery, returns or damages. The customer service representatives will be happy to assist you with any questions or issues you may have.
Alternatively, you can also contact FedEx customer service via their website. On the website, you can locate the “Contact Us” page and select the customer service section. On this page you will find contact information, including a contact form, email addresses and phone numbers for each topic area.
Can you schedule a FedEx pickup at a different location?
Yes, FedEx offers flexible pickup options to suit different needs. You can schedule a pickup at a different location (Home, Office, Drop-Off location or FedEx Location) during the order process. You can also schedule a pickup at any time, either same or next business day, at locations that are convenient for you.
FedEx will pick up the package and transport it to your destination. In addition, you can also set up a recurring pickup schedule that allows FedEx to pick up your packages on a regular basis, such as daily, weekly, or monthly.
How do I redirect my FedEx to another address?
To redirect your FedEx delivery to another address, you’ll need to make a request directly with FedEx. You can do this either online through the FedEx website, or by calling the FedEx customer service team.
If you choose to make your request online, you can start by logging into your FedEx account. Once logged in, you’ll need to find your shipment and select “redirect to another address” from the delivery options.
You can then enter the new delivery address. If you choose to call, contact FedEx customer service at 1-800-463-3339. Provide the customer service representative with your tracking number and give them the new address you’d like your package to be delivered to.
The customer service representative will take your request and process it.
Can you ship to another FedEx location?
Yes, you can certainly ship to another FedEx location. All you need to do is go onto their website and enter the address of your desired location and all the shipping information. Once you have selected the package, you will be able to purchase the shipping label and have it shipped directly to the other FedEx location.
In addition, you can also drop off your package directly at the other location or have it picked up by one of their drivers. Finally, if you would like to track the progress of your shipment, FedEx offers a tracking service on their website so you can stay up-to-date on where your package is.
Does FedEx charge for pickup?
Yes, FedEx does charge for pickup services. The cost for FedEx pickup services depends on the services you choose, the type of package being shipped, and the type of shipping being used. For same-day pickup services, the cost typically starts at $4.00.
If you choose to have multiple packages picked up at the same time, there is a discounted fee of $2.50 per additional package. For scheduled pickups, which can be scheduled before 10:30 am Monday through Friday, there is no additional cost.
There are different fees for larger items such as pallets or bulky items, and these can be found on the FedEx website. In addition, FedEx offers proactive pickup notifications to let shipping customers know when a pickup is scheduled and when a package has been delivered.
What happens if I miss a FedEx delivery?
If you miss a FedEx delivery, the driver will leave a delivery attempt notification card, which will let you know they attempted to make the delivery. You will then have the option to call FedEx and arrange a new delivery time or to pick up the package at a FedEx location.
In some cases if you live in a safe neighborhood, the driver may try to deliver the package a second time instead of leaving the notification card.
If you choose to have your package held at a FedEx location, you will have up to five business days to pick up the package, and if you don’t pick it up it will be returned to the sender. You can also contact the sender to authorize them to arrange for a return or for the package to be held at a FedEx location for an additional five business days.
If you choose a new delivery time, the driver will attempt the delivery on your scheduled delivery date between 8am and 8pm. If you are not home during these hours, you can also request a signature on your packages by signing up for a FedEx Delivery Manager account.
With this account, you can also choose to have your package held for pick up at a FedEx location, delivered to another address, or delivered to a FedEx Office location for pick up at a time more convenient for you.
How many times will FedEx attempt delivery?
FedEx will attempt delivery up to three times before returning the package to the sender. The first attempt will be made the day after the package is shipped. If the first attempt is unsuccessful, FedEx will attempt delivery two additional times, with the third and final attempt being made the day after the second attempt.
If the package is still undelivered after three attempts, it will be returned to the sender.
Can you cancel a shipment in transit?
Yes, it is possible to cancel a shipment in transit, depending on the carrier’s cancellation policy. Generally, orders cannot be canceled if they have already been shipped, as the cost incurred to collect and transport the shipment incurs expense to the carrier.
In these cases, customers will be responsible for any costs of shipping and handling that were incurred before they were able to cancel their order. In some cases, customers may be able to get a refund of the cost of their shipment if the carrier is willing to cancel their order, however many carriers will not cancel shipments after they have been dispatched.
If customers do wish to cancel a shipment in transit, they should contact the carrier they are using to inquire about their cancellation policy. On the higher end, some carriers allow customers to cancel their orders if they are sent an affidavit of refusal or if they cancel their order in before it is officially dispatched.
If the order is already in transit, customers can try to contact the delivery service to see if it’s possible to redirect the shipment to a different address or to a nearby shipping center.
How do I refuse a FedEx package before delivery?
If you need to refuse a FedEx package before delivery, the first step is to contact FedEx directly. You should call their customer service line and explain why you are refusing the package. They will provide you with instructions specific to your situation.
Depending on the circumstances, they may grant you an exception to their regular protocols and allow you to return the package without it being delivered. If this is the case, they will provide you with a return label to attach to the package.
If you are unable to refuse the package through FedEx customer service, you may be able to refuse the package when they attempt delivery. In this case, you should inform the driver that you will not accept the package and ask them to return it to the sender.
Keep in mind that the driver may not be able to return the package if it has already been scanned by FedEx. It is best to call FedEx customer service before the package is delivered to confirm their policy.
What happens if you refuse delivery of a package?
If you refuse delivery of a package, the package will be returned to the sender. Depending on the shipper and the carrier, you may be required to pay any additional shipping fees incurred to return the package.
These fees may be deducted from the refund amount upon return of the package. If you are not the sender, you should contact the sender directly to arrange for a return. Additionally, you should make sure to check the courier’s return policy to ensure that you are aware of all costs and conditions associated with the return.
Depending on the company policy, a refused package may also result in the cancellation of any associated orders, and a refund may not be issued. It is important to check with the sender to ensure that the package is indeed unwanted before refusing the delivery.
Can a FedEx package be returned to sender?
Yes, a FedEx package can be returned to sender. It’s important to note that this action needs to be done by the sender rather than the recipient. The sender will need to contact their local FedEx office or visit their website to create a return shipment label.
Depending on the FedEx service being used, the sender may be responsible for the cost of returning the package. If the sender was able to send the package using a prepaid shipping label, then this same label can be used for returning it.
In other cases, the sender must create a new return label. Additionally, a FedEx package can be returned to sender by the recipient if they have received the package in error, or if it was sent to them by mistake.
The recipient will need to contact their local FedEx office or visit their website to create a return shipment label and pay the cost associated with it.
How do I decline a package?
If you need to decline a package, the most important step is to contact the sender. If possible, it is best to do this as soon as possible. You should also get in contact with the postal service or delivery service and provide them with your contact information so they can reach out to you if needed.
When you do reach out to the sender, provide a polite explanation for why you are unable to accept the package. Give them ample time to make an alternative plan for the delivery.
In some cases, you may be able to arrange for an alternate delivery or pick-up address. However, if this is not possible, you can ask for return shipping for the package. It is best to clarify what the cost of the return postage will be and come to an agreement with the sender.
In some instances, you may also be able to give back the package to the courier directly. Explain that you need to decline the package and the courier will contact the sender to arrange the appropriate procedure.
It is also important to note that some services may impose return shipping fees, so it is important to double-check the policies of both the sender and the courier.
How long will FedEx hold a package?
FedEx will typically hold a package for up to seven business days. After that, the package will either be returned to the sender or sent to a FedEx location for pickup. Generally, FedEx locations will hold a package for up to five business days.
If the recipient does not pick up the package in that time frame, the package will be returned to the sender.
Moreover, customers have the option to have FedEx hold their packages at a certain location for up to 14 days with the FedEx Delivery Manager service. Customers can also contact FedEx Customer Service to request extended holds on their packages.
Please keep in mind that extended hold requests are subject to package size, contents and specific location regulations. In addition, a fee may be charged for extended Fedex package holds.