Yes, you can cancel your Zipcar membership at any time. Zipcar’s membership enrollment is month-to-month, so you can cancel at any point during your current membership month. However, we do require that you give at least one day of notice before canceling your membership so we can ensure that any vehicles you have reserved for that month will be addressed with sufficient time.
To cancel your Zipcar membership, you can either submit a request online through your Zipcar account or contact our Member Experience team directly. When you cancel, you will be asked to give a reason for your cancellation and then you’ll receive an email confirming that your membership has been cancelled.
If any payment is due to be issued, you will receive that payment on the scheduled date. Providing we are notified in the proper time frame, your Zipcar membership will be cancelled before the start of the next billing period.
Can I get a refund on Zipcar membership?
Yes, you may be able to get a refund on your Zipcar membership. Typically, Zipcar refunds on an individual basis with a customer service representative reviewing each refund case. If the request is legitimate and approved, Zipcar will send you a refund.
To receive a refund, you will need to contact customer support and provide your membership details, the reason for the refund request, and any additional information that Zipcar requires. Refund requests can take up to 30 days to process and clear, depending on the method of payment used.
It’s important to note that any unused time remaining on your membership may be subject to cancellation fees or other charges. Additionally, members may be previously charged for any outstanding fees they may owe Zipcar.
Be sure to read the terms and conditions of your membership agreement before submitting your refund request.
Is there a fee to cancel a Zipcar?
Yes, there is a fee to cancel a Zipcar membership. The amount of the fee will depend on the type of membership you have and when you decide to cancel it. If you cancel your annual membership within the first 30 days of signing up, you won’t be charged a cancellation fee.
However, if you cancel after the first 30 days you will be charged the full annual fee. Monthly memberships have a $25 cancellation fee that applies regardless of when the membership is cancelled.
How do I end my Zipcar early?
Ending your Zipcar early is easy! First, go to the Zipcar app or website to check that you do not have any active trips, bookings, or reservations. Next, return the Zipcar to the same spot where you had it upon pick up and make sure all the doors and windows are closed, and the keys are in the car.
Lastly, press the ‘end trip’ button located on the Zipcar app or website, or head to the Zipcar app/website to try and locate the end-trip button, then follow its instructions to securely end the trip.
After you successfully end the trip, your Zipcar account will reflect the replayment rate when booking the vehicle.
Is Zipcar cheaper than Uber?
It depends on a number of factors, including the distance and amount of time you need to use the car, the type of service you’re looking to use, and the city and state you reside in.
When it comes to Uber, the cost will vary depending on the service you choose. For example, UberX is usually cheaper than UberXL, and UberPool is usually the least expensive option, as it allows you to share a ride with other users and split the cost.
As far as distance and time go, you can use Uber’s fare estimator to get an idea of the cost of your ride.
Zipcar, on the other hand, bills by the hour or day. It charges an hourly or daily rate for use of the car, plus an additional fee for mileage. With Zipcar, you can get an estimate of the total cost of your trip when you reserve the car.
In general, Zipcar tends to be more economical for short trips, while Uber is better for longer distances. It all depends on what works best for your circumstances.
Can you reopen a closed Zipcar account?
Yes, it is possible to reopen a closed Zipcar account if the account closure was done in error. Customers can contact Zipcar directly to initiate the process at 1-866-4ZIPCAR (1-866-494-7227). The customer service representative will be able to determine if the account can be reactivated.
The same membership fee of $70 will be charged and the account will become active once again. Additionally, the customer will be asked to provide the member’s full name and Zipcar membership number to finalize this process.
How long does a Zipcar refund take?
The length of a Zipcar refund depends on the payment method used to purchase your Zipcar membership or reservation. If you purchased a Zipcar membership or reservation with a credit card, debit card, or PayPal, the refund should appear on your statement within 5-7 business days.
If you paid with a personal check, cash, or money order, you may need to wait up to four weeks for your refund to arrive. Please note, in order to process your refund Zipcar may need to request additional information.
If this is the case, respond as quickly as possible so the refund process can be completed.
If you paid with a gift card or Zipcar credit, you will be refunded back to the same form of payment. Once the refund is processed, the refund amount should appear immediately in your Zipcar account, where it can be seen in your ‘account activity’ section.
If you have any questions related to your refund, please contact our Customer Experience team who would be happy to assist.
How do I cancel my Zipcar membership and get a refund?
If you would like to cancel your Zipcar subscription and receive a refund, you must contact Zipcar directly and request this. Depending on when you cancel and the membership plan you have chosen, the refund amount will vary.
To cancel your Zipcar membership and obtain a refund, you will need to either call them directly, or contact Zipcar through their online form.
When you contact Zipcar, you will need to provide your membership details as well as the reason for requesting a cancellation. After Zipcar receives your request for cancellation, they will assess your particular situation and determine the applicable refund you will receive, if any.
The amount refunded may also depend on the payment method that you used.
You may receive a full or partial refund, depending on your circumstances. If you paid for a membership up-front with a credit card, you can expect an adjustment on your credit card bill within 1-2 billing cycles.
If you paid with a debit card, the refunded amount should appear in your bank account within 7-10 business days.
To ensure that Zipcar is able to process your cancellation and refund request, you must provide them with sufficient information to properly identify you and your membership. Please also keep in mind that even after cancelling your Zipcar membership, you will still be required to pay any associated fees or charges that have already been incurred.
If you have any further questions or would like additional information on how to cancel your Zipcar membership, please contact Zipcar directly.
How long does it take for Zipcar to reimburse?
It typically takes Zipcar 7-10 business days to process reimbursements. Generally it takes 2-3 business days for a processed reimbursement to be deposited back into the original payment method. Additionally, the reimbursement timeline may vary for specific reasons such as financial institution processing time or a bank’s policy on returned funds.
Furthermore, the amount of time it takes for the funds to be returned to your account may vary depending on the bank policy, processing times, and/or holidays.
What happens if I don’t return my Zipcar?
If you don’t return your Zipcar on time, you will be charged late fees in addition to the original rental fees. All Zipcar members who fail to return their vehicles on time will be charged a minimum of $50.
If the late return is more than two hours, you will be charged an additional fee of $50 per hour. In extreme cases, an additional fee of up to $250 may be charged if a vehicle is returned more than 24 hours late.
Late fees are charged to the primary Zipcar member on the reservation, regardless of who is returning the car. In addition to these late fees, you may incur additional costs, such as a $50 relocation fee and applicable mileage charges.
If you do not return your Zipcar or contact the Zipcar Member Services team, the car may be reported stolen and law enforcement and towing resources may be used to locate and return the vehicle. In such cases, you may be subject to criminal liability and/or civil damages.
To avoid these fees and other repercussions, be sure to return your Zipcar on time and as arranged in order to avoid any additional charges or burden.
Will Zipcar reimburse me for gas?
No, Zipcar does not typically reimburse members for fuel costs associated with their rental. However, if you experience any technical difficulty with the car’s fuel system, and can provide proof that you had to purchase fuel, Zipcar will reimburse you for those expenses.
Generally speaking, you can anticipate any additional costs associated with your rental to be covered by the Card Member Agreement in your Zipcar account. This includes any parking fees you may incur as well as the cost of purchasing road tolls and rental damage protection.
Please be sure to review your Agreement for a full list of any additional coverage that applies when you rent a Zipcar.
Is there a grace period for Zipcar?
Yes, Zipcar does provide a grace period. Zipcar’s grace period allows members to be up to 30 minutes late without additional charges. This allows for a small buffer so that lapses in timekeeping do not end up costing members.
Members that go beyond the 30 minute grace period will be charged an additional hourly rate and any parking fees or tolls incurred during that time. It’s important to keep in mind that Zipcar’s grace period applies to all vehicles, including those with premium and economy packages.
It’s also important to keep in mind that different Zipcar locations may have different grace periods due to local regulations and governing laws. Because of this, please make sure to check the Zipcar website or contact customer service to confirm the grace period at your specific location.
Can Zipcar be returned to different locations?
Yes, Zipcar can be returned to different locations. Generally, you can return the Zipcar to any of the locations that are in their network. Depending on membership type, you may be able to return the Zipcar in another city or state.
For example, Zipcar Flex members can use the car for one-way trips and drop off it off in any city or state that is in their network, while Zipcar Roundtrip members are limited to returning the car to the location they picked it up from.
It is important to note that Zipcar will charge you a fee if you drop off the car at a different location than it was picked up from. This fee is generally around 70-80$ but can vary depending on the Zipcar you are using and the location it is dropped off at.
Additionally, if you drop off the car after hours, you may be charged additional fees for late return.
What happens when you cancel a Zipcar?
When you cancel a Zipcar, the reservation you made is no longer valid and the car will no longer be available to you. Also, you won’t be charged for the reservation and any applicable fees associated with the Zipcar will be reversed.
It’s important to remember that cancelling your reservation is different from returning your Zipcar. When you cancel your reservation, the time period you reserved the car for no longer applies and you don’t need to return the car at a specific time or place.
You’re still responsible for the time the car is in your possession, though any fees associated with an extended reservation will be reversed. Even though you have cancelled your reservation, you’re responsible for the car and its contents until it’s returned and checked in by a Zipcar staff member.
Additionally, if you’ve changed your mind and don’t want to return the car, you’ll be charged a cancellation fee. Most cancellation fees are not refundable as they are related to service charges, so it’s best to make sure you’re certain you want to cancel your reservation before clicking the “Cancel Reservation” button.
How many miles can you get on a Zipcar?
The range of miles you can get on a Zipcar varies depending on the different vehicles offered. Generally, the Zipcars in the fleet are all approved late-model cars and trucks that have been rated with an average of 27-39 mpg, meaning that you could drive up to around 400 miles on a single tank of gas.
However, this is only an estimate and can vary depending on factors like the type of vehicle and how it’s driven. Furthermore, it’s important to note that most Zipcar rentals have a mileage cap of 180 miles per day.
For example, if you’re renting a Zipcar in the Boston area, the daily cap is 180 miles, while the weekly cap is 1,000 miles and monthly cap is 3,000 miles. If you go over the mileage cap, you’ll be charged additional fees.