Yes, you can pause your Zipcar membership. To take a break and pause your Zipcar membership, you first need to contact Zipcar by emailing support@zipcar. com. In your email, include your name, Zipcar email address and membership number, and your request to pause membership.
Before taking a break, be sure to double-check that you don’t have any lingering reservations and that your payment information is up to date. You’ll be responsible for any pending charges or fines on the account.
Once you’ve contacted the Zipcar support team, your membership will be paused and you won’t be charged any additional membership or rental fees (although any outstanding charges will remain). You may keep any existing reservations you’ve made, but you won’t be able to make any new ones.
When you’re ready to resume your membership, contact Zipcar support to re-activate your account. It may take up to 14 days for your account to be re-activated, so plan accordingly.
How do I suspend my Zipcar account?
You can suspend your Zipcar account by following the steps below:
1. Log in to your Zipcar account.
2. Select ‘Account Settings’.
3. On the right side of the page, you will find the Account Suspension option.
4. Read the information on Account Suspension and click the ‘Suspend My Account’ button.
5. You will be prompted to select the reason for suspending your account.
6. Click ‘Confirm Suspension’.
7. You will receive a confirmation that your account has been successfully suspended.
Please note that depending on how long your suspension is for, you may need to renew your membership or pay additional fees when reactivating your account. Your membership will be automatically suspended if you don’t renew by the renewal date.
What happens if I don’t return a Zipcar?
If you don’t return a Zipcar on time, you risk incurring late fees. Depending on the situation, you may be charged an additional daily rate, a one-time minimum use fee of up to $50, or other applicable fees.
Additionally, if you don’t respond to Zipcar’s attempts to contact you or don’t return the Zipcar after 24 hours, Zipcar may charge you for the full replacement cost of the vehicle. When you book a Zipcar, you must abide by the rental agreement.
Failure to follow the rental agreement may result in suspension or termination of your account and result in escalating fees. In extreme cases, Zipcar may take legal action to recover the Zipcar and any applicable fees and penalties.
How long does it take for Zipcar to reimburse?
Reimbursement of expenses by Zipcar typically takes between 7 to 10 business days. That said, reimbursements can vary in length depending on how quickly the required document is processed. The documents you submit along with your reimbursement request must be approved before your reimbursement can be processed, so make sure your documents are accurate and include all relevant information.
Once the documents are approved, Zipcar typically completes the reimbursement in 7 to 10 business days. If you have not received your reimbursement after ten business days, contact Zipcar’s customer relations department for assistance.
Will Zipcar reimburse me for gas?
No, Zipcar does not reimburse customers for gas. As part of being a member of the Zipcar service, each customer is given access to a Zipcar with a full tank of gas. This includes an area to locate a gas station nearby in case of emergency or if you’d like to fill up the tank before returning the Zipcar.
However, Zipcar does not reimburse members for any gas that is purchased. It should also be noted that members are expected to return the car with a full tank of gas as part of their agreement with Zipcar.
Can I use Zipcar gas card for another car?
No, you cannot use a Zipcar gas card for another car. The gas card that comes with each Zipcar rental is programmed to work specifically with that car. This ensures that no one else can use your gas card to fuel their own car.
You are also required to replace the gas used during your rental period, with the amount of gas replenished being indicated by the Fuel Level Display. If the Display indicates that more fuel has been used than replenished, you will be charged a fee plus a penalty.
So, it is important that you do not use the Zipcar gas card on any other car.
Is there a grace period for Zipcar?
Yes, Zipcar allows you to extend your booking with a grace period. You can extend your reservation up to 15 minutes after the scheduled end time of your booked vehicle. This applies to both one-time and hourly/daily bookings.
If you need longer than 15 minutes, you’ll need to pay for an additional hour.
To extend your reservation, you can use the Zipcar mobile app or website. In the app, select “My Cars” and then select the car you’re using. Once you’ve selected the car, you’ll see the “Extend” button.
Select that and then slide the bar to choose your desired extension time. It’s important to note that the grace period only applies if no one else has booked the car right after you. If someone else has booked it after you, you must return the vehicle on time.
Can I have two Zipcar accounts?
Yes, you can have two Zipcar accounts. Each account will be associated with an individual membership and billing information. You can have multiple primary and household members on one account or have multiple members and vehicles associated with one account.
However, if you have multiple accounts, each must be tracked separately and can only be used by the individual associated with the membership.
If you need to use a Zipcar for personal or business purposes and need multiple memberships, you will have to set up two separate accounts in order to ensure the billing information is valid for each account.
Each account must be fully registered and you need to agree to the terms and conditions associated with each one. Additionally, some insurance and payment information may need to be entered for each separate account.
It’s important to note that with two separate Zipcar accounts, only the person associated with the account can access the services associated with it. This means that you cannot share cars from one account to the other, and each member will need to join the relevant account to use the service.
What happens when you cancel a Zipcar?
When you cancel a Zipcar, you will need to fill out a cancellation form to officially cancel your membership. Once your form is received and approved, your Zipcard will be deactivated and your current billing cycle will end.
You will need to return any Zipcar vehicles you are currently renting before your membership is officially cancelled. Upon cancellation, you will have your Zipcar account balance refunded to you and you will be removed from the Zipcar system.
Depending on the level of membership you have, you also may be able to skip the cancellation form and cancel directly from the Zipcar website or app. With any membership cancellation, you will receive a confirmation email confirming that your membership has been successfully cancelled.
How do I find my Zipcar member number?
Finding your Zipcar member number is easy. All you need to do is sign in to your online Zipcar account, or open the Zipcar app on your device. Once you’ve done that, you’ll find your member number in the top right corner of the page.
Alternatively, your Zipcar membership card will have your member number printed on it. If you don’t have a membership card, you can request one from the Zipcar website or through their customer service representatives.
Additionally, the emails and SMS texts that Zipcar sends out to members always include the member number for reference. If you’re having trouble locating your membership number, you can always contact customer service for help.
Is Zipcar cheaper than Uber?
The answer depends on a variety of factors. Generally speaking, Zipcar can be cheaper than Uber if you’re planning to use the car for an extended period of time and if you’re able to locate a Zipcar in your area.
With Zipcar, you pay a flat membership fee and mileage fee, as well as an hourly rate. With Uber, you pay a per-mile and per-minute rate and sometimes surge pricing. Depending on the route, how far you’re going, and how long you’ll be using the service, one can be more cost-efficient than the other.
Additionally, if you’re able to take advantage of Zipcar’s corporate membership or promotional offers, you might be able to enjoy even greater savings. Before you make your decision it’s a good idea to compare the two services for your particular situation.
How do I contact Zipcar customer service?
To contact Zipcar customer service, you can visit their website at www. zipcar. com and click the ‘contact us’ option. This will bring up a page where you can pick the type of customer service you need, such as the Zipcar account driver, partner inquiries, and vehicle services.
On the left side of the page, you will then see contact options. You can choose to email, call, or even use their online chat option to get help with any issues you may have. If you choose to call, Zipcar customer service is available 24 hours a day, 7 days a week, so no matter what time of day or night it is, they will be able to assist you.
For more information and FAQs, you can also visit their Help Center located at https://help. zipcar. com/hc/en-us/.
Can you return a Zipcar to a different location?
Yes, Zipcar members are allowed to end their reservation at a different location from which they started. Although, members may receive a nominal service fee for this type of return, based on the circumstances and the distance traveled.
Members may contact the Zipcar Member Services for more information about the return location and service fee. Additionally, when return the Zipcar, make sure you end the trip using the Zipcar app, provide fuel and mileage updates, and lock all of the doors.
If ending your reservation at a different location, you will need to notify Zipcar of the new address so that they can update their records accordingly.
How easy is it to cancel Zipcar?
It is relatively easy to cancel your Zipcar subscription. Depending on which type of membership you have, you can cancel your account online or by phone. If you have a Zipcar Flex membership, you can cancel online at any time from your ‘My Accounts’ tab on the Zipcar website.
Alternatively, you can call Zipcar customer service by phone to cancel your Zipcar Flex membership. If you have a traditional Zipcar membership, you will need to call customer service by phone to cancel.
Whichever membership you have, Zipcar may inquire as to why you are cancelling before they agree to cancel your account. When you contact customer service to cancel your membership, they may also offer an alternative to help you continue your Zipcar experience.
Whether you cancel online or over the phone, Zipcar will not charge you a cancellation fee, though any remaining fares or fees on your account will need to be paid.
How many miles can you get on a Zipcar?
The answer to this question depends completely on the type of Zipcar you are using and your rental duration. Generally speaking, each Zipcar has a minimum of 180 miles at the start of every rental period, and each additional mile beyond that is billed at a rate of $0.
45/mile as part of the rental fee. Zipcars come in different sizes and types, so their fuel efficiency and mileage capacity can range quite a bit. For example, a Zipcar Flex BookYouDrive can get up to 40 miles per gallon, while a standard Zipcar can get up to 28 miles per gallon.
If you rent a Zipcar for an extended period of time, you can easily cover many miles in one rental, so the answer to the question of how many miles you can get in a Zipcar really depends on your individual circumstances.