Yes, you can cancel an order on Eventbrite. To do so, go to your Eventbrite account and find the event that you want to cancel the order for. Then, click on the “My Tickets” tab and you will be able to see all of your tickets and orders related to that event.
If the order you want to cancel is still pending, then you can select the “Cancel Order” option and your order will be cancelled. If there is an order that has already been processed and you still want to cancel it, then you can reach out to the customer support team at Eventbrite and they will be able to provide more information on how to proceed.
Are Tickets refundable on Eventbrite?
Yes, tickets are generally refundable on Eventbrite. Depending on the event, organizers may offer a full or partial refund. To request a refund or cancel an order, attendees must contact the event organizer directly.
To contact the organizer, attendees should visit the event page, click the “Contact the Organizer” link, and fill out the form. If the organizer offers a refund, they will provide further instructions.
Refunds can take up to 21 days to process, and the original payment method used to purchase the tickets will be refunded. Attendees should keep in mind that all service fees they paid when they bought the tickets are not refundable.
Additionally, organizers may have a cut-off date after which they cannot offer refunds.
How do I get a refund from Eventbrite?
Getting a refund from Eventbrite is simple and straightforward. First, make sure you are within the event eligibility policy and refund guidelines. You can find this information on the event page. Once you confirm your eligibility, log in to your Eventbrite account.
Navigate to the event page, and then click the ‘ Request Refund’ button.
After clicking the ‘Request Refund’ button, you will be presented with a form to fill out, including a dropdown menu to select your refund reason. Enter the details, and then submit your refund request.
Your refund request will then be processed by Eventbrite and communicated to you via email or SMS.
In most cases, you will be refunded within 7-14 days after the submission of your refund request. Refunds are generally returned in the same form of payment originally used to purchase the tickets. If you used a credit card or debit card, your refund should appear within two billing cycles.
For a direct bank transfer (ACH), the refund will be processed in 10-14 business days after the request is received.
Note that some events may be subject to additional refund policies and timelines, so be sure to review the refund guidelines of your event prior to requesting a refund.
How long does it take for Eventbrite to refund?
It generally takes Eventbrite up to 5 business days to process and issue a refund. However, some refunds may take longer depending on the payment method used to purchase the ticket. If the payment was made with a credit card or debit card, processing times can vary depending on the company maintaining the card.
refunds typically take 1-3 business days to be fully processed and appear on your account depending on the card issuer. If the payment was made using another form of payment, such as prepaid gift cards or bank transfers, processing times can vary significantly depending on the issuing institution.
How do I ask for a refund?
The best way to ask for a refund is to be polite and direct in your request, making sure to provide your order number or details of the purchase. Start with a brief introduction to your request and explain why you are asking for a refund.
If you received a damaged product, for example, explain this and let the company know if you have taken a photo of the item, as this may help your case.
Make sure to explain why the product or service failed to meet your expectations, without coming across as overly critical or blaming the company. Aim to be polite, honest and succinct in your explanation.
Also try to give the company a chance to put things right before asking for a refund. If you are unhappy with a product or service, contact the company as soon as possible, and ask what they can do to rectify the issue.
If a resolution is unavailable, then explain that you are asking for a refund and give the company a chance to respond. Be patient if your refund isn’t processed straight away, and contact the company’s customer service team if you have any further queries or would like an update on your refund.
How do I redeem Eventbrite tickets?
Redeeming Eventbrite tickets is easy. Depending on the event you’re attending, you may be able to access your ticket online via the Eventbrite app or website, or you may need to bring it with you on the day of the event.
If you have a printed ticket, simply present it at the venue on the day of the event and you’ll be granted access. However, most events now offer QR codes or contactless entry. To use this option, you’ll need to access your ticket on the Eventbrite app or website and either print out your ticket with the QR code, or save it to your mobile device.
Once you arrive at the event, you can use the code for quick and easy entry.
If you have questions about redeeming your tickets, you can always check the event details, reach out to the event organizer, or contact Eventbrite.
How do you see who bought tickets on Eventbrite?
In order to see who has bought tickets on Eventbrite, you must first sign into your Eventbrite account. Once you are signed in, click on the name of the event for which you are wanting to view ticket sales for.
On this page, you will then find a button that says “Manage Order” or “Tickets Sold” depending on your account settings. Clicking on this button will open a new page containing all of the orders which have been placed for your event.
It will list out details such as the purchaser’s name, order date, ticket type and more. You can also filter the page view to only show orders which have been recently placed, or show orders that were placed before.
Additionally, if you are looking to view more detailed information regarding specific orders, you can click on each order number listed to pull up that specific order’s details. This page will list out the purchaser’s email address, delivery method and other important items of information.
Can you edit an Eventbrite event after publishing?
Yes, you can edit an Eventbrite event after it has been published. When logged into your Eventbrite account, on the “My Events” page, you should see a list of your events. Locate the event you would like to edit, and click “Manage”.
This will take you to the Manage tab where you can edit information such as the name, date, time, and description of your event. You can also customize the visuals of your event page by changing the image and adding a video.
Keep in mind that any changes you make to the event after it has been published will be visible to your guests and those who have purchased tickets. So make sure to double-check all edits before pressing “Save” so that everything is accurate and up to date.
What happens when you unpublish an event on Eventbrite?
When an event is unpublished on Eventbrite, all registrations will be canceled, and any open tickets will become unavailable for purchase. The event will then no longer appear on the Eventbrite website, and all associated pages and promotional links will redirect to your account’s homepage.
Any previously set-up payment processing fees will still apply when tickets are refunded.
In addition, all private listing URLs will expire, and all ticket information will no longer be visible, as it is removed from the Eventbrite search results page. Finally, any previously populated public profile page associated with the event, including any associated web-widgets, will also become unavailable.
Why does my Eventbrite event say unavailable?
If your Eventbrite event says unavailable, it’s likely because of one of two reasons: either the event is no longer available for purchase, or the settings for your event need to be adjusted.
If the event is no longer being offered for sale, the best way to make sure everyone knows it has sold out or has been cancelled is to update the ticket settings. You can do this from the Edit page for the event.
If your event takes payments offline, select “Mark as Sold Out” and then click Save. This changes your event’s availability to Sold Out, letting ticket buyers—and search engines—know the event is no longer active.
If you’d like to make the event available again, you can toggle the Sold Out setting to Open. Keep in mind that if you’re taking payments offline, you’ll still need to manually mark a ticket as Purchased when someone pays.
If the Ticket Status is Open and you’re still not able to purchase tickets, the problem may be caused by the specific settings you have configured for the event. Make sure that you’ve set the start and end date range correctly, and that all of the dates are in the future.
If the issue persists, contact Eventbrite Support and they’ll be happy to investigate what might be causing the problem.
Can you use Eventbrite for private events?
Yes, Eventbrite can be used for private events. The platform provides users with the tools necessary to create and manage private events. With Eventbrite, users can keep their event private by making sure it does not show on public searches, as well as setting restrictions on who can register for the event.
Additionally, organizers can create a password for their private event, ensuring only those with the password can register. Eventbrite can be customized to fit the needs of the event, giving organizers the ability to create a unique landing page with their logo, colors, and branding.
Additionally, organizers have the ability to keep track of guests from the event, communicate with invitees via email, and view their analytics. With Eventbrite, private events can be managed simply and efficiently.
How do you delete past tickets on Ticketmaster?
Deleting tickets that have already been purchased through Ticketmaster is not possible. However, you can contact Ticketmaster’s customer service department to cancel and refund your purchased tickets.
To cancel your tickets, you can visit the Order Details page on Ticketmaster. Log into your account and click on “View Details and Receipts” to bring up your ticket order information. Select “Cancel Tickets” and follow the instructions to complete the process.
It is important to note that you may incur a cancellation fee for cancelling tickets, and there may be additional fees depending on the type of tickets that have been purchased. The cancellation fee may vary depending on the circumstance, so it is best to contact Ticketmaster Customer Service or check out their website for details.
Also, keep in mind that some tickets may still have to be refunded in the event of a cancellation, even if you don’t receive a refund in the form of a paper ticket. In such cases, the refund will be issued in the form of a credit used to purchase tickets for a future event.
Can I sell tickets that were transferred to me?
Yes, you can sell tickets that were transferred to you, depending on the ticket seller’s policy. Many major ticket agencies allow you to resell tickets. However, they usually have restrictions on what kind of tickets can be resold, and they also often impose fees for this service.
It’s important to check with the ticket seller to find out what their policy is before you attempt to resell tickets. Depending on the venue and type of event, you may also have to register or have some other kind of certification to be able to resell tickets.
Additionally, some states and local jurisdictions have restrictions or even bans on the resale of tickets. It varies from place to place, so it’s important to check the local laws in your area.
Can I cancel tickets I sold on Ticketmaster?
Yes, you can cancel tickets you have sold on Ticketmaster. All ticket cancellations must be done through the Ticketmaster account that made the purchase, so you will need to contact the buyer directly to have them process the cancellation from their account.
Once the cancellation is complete and accepted, buyers will receive a refund for the full amount. Additionally, if you have already shipped the tickets to the buyer, Ticketmaster will provide you with a reimbursement as per their Return and Exchange policy.
You should keep in mind that only physical tickets can be canceled, not e-tickets. If the tickets have already been redeemed, unfortunately, they cannot be canceled.
How do I talk to a live person at Ticketmaster?
If you need to talk to a live person at Ticketmaster, there are several ways to do so. The most common way is to call Ticketmaster’s customer service hotline at 1-800-653-8000. Just select your language and then “Press 2” for ticketing, account, and membership inquiries.
This will direct you to a live customer service agent who can help you with any ticket-related questions you might have.
You can also chat with a Ticketmaster representative online by visiting the Contact Us page on their website. Again, select “Tickets, Accounts, and Memberships” and then click “Chat Now” to initiate a chat session.
If you prefer, you can also try emailing Ticketmaster’s customer service department. Just visit the Contact Us page and select “Email Us. ” This will open a form where you can submit your query and receive an email response from a Ticketmaster representative.
Finally, you can reach out to Ticketmaster through social media. They have an active presence on both Twitter and Facebook, so you can reach out to them with a direct message or post your inquiry on their page to get some help from a live customer service rep.