Yes, you can cancel your Surfshark subscription anytime. You can do so through the ‘Account’ page on the Surfshark website, or directly from your payment page. You can also contact Surfshark’s Customer Support team on their website and they will be able to assist you with canceling your subscription as well as refunding any unused portion.
Once your subscription is canceled, your Surfshark subscription will no longer be active. Also, keep in mind that when you cancel your Surfshark subscription, your remaining unused data will immediately and automatically expire and you will not have access to any new Surfshark services.
Therefore, before you cancel your subscription, it is recommended that you use up any remaining data in your account, as it will be lost after your subscription is canceled.
How do I cancel my free trial on Surfshark?
To cancel your free trial on Surfshark, please follow the instructions below:
Step 1: Log into your Surfshark account.
Step 2: Go to the menu at the top left of the page and select “My Account”.
Step 3: Scroll down until you see “Cancel Subscription”.
Step 4: Click the “Cancel Subscription” button.
Step 5: Confirm that you want to cancel your free trial.
Step 6: Once your free trial has been cancelled, you can confirm it by opening the “My Account” page again and ensuring that the “Cancel subscription” button is no longer visible.
Step 7: Contact Surfshark’s customer support team, in case you need further assistance.
How do I contact Surfshark?
The best way to contact Surfshark is through the Support Center on their website. You can access the Support Center by clicking on the Support link in the header navigation. On the Support Center page, you will find a variety of options for contacting their support agents.
You can get help via the Live Chat feature, send an email to their support team, or access the Knowledge Base for helpful articles and frequently asked questions. Additionally, they also provide a support contact form on the Contact us page, which allows you to submit a ticket to their team and get a response within 24 hours.
Is Surfshark owned by Nordvpn?
No, Surfshark is not owned by NordVPN. Both companies are independent secure VPN providers which offer a range of features and services. Surfshark was founded in 2018 and is headquartered in the British Virgin Islands, while NordVPN was founded in 2012 and is based in Panama.
Despite both being VPN providers, the features and services they offer can be quite different, so it’s important to evaluate each VPN individually before making a decision.
Who owns Surfshark?
Surfshark is a VPN provider that is owned by Surfshark Ltd. , which is a British Virgin Islands-registered company. Surfshark was launched in May 2018 by several friends who had a shared passion for privacy and cyber security.
The founders of Surfshark have a long history of developing security and privacy products and have used their collective expertise to create a high-performance and easy-to-use VPN service provider. Surfshark offers a suite of security and privacy tools, such as its proprietary CleanWeb feature that blocks malware and trackers, double-hop servers for extra privacy, and IKEv2 and OpenVPN protocol support.
In order to ensure complete privacy and security for its users, Surfshark keeps no logs of user activity or downloads.
Does Surfshark have phone support?
Yes, Surfshark does have phone support. They offer 24/7 customer service, and you can reach their specialists via telephone to receive help with any issue you might have. Additionally, you can reach them through email or their live chat, which provides a fast and reliable way to get in touch with the company.
You can also use the Surfshark Help Center to find commonly asked questions and answers. Their team is always available and ready to help, so you can be sure you are getting the best possible customer service.
Are Surfshark servers down?
At this time, it does not appear that Surfshark servers are down. The company’s official website states that all of its servers are working and that there are no reported issues. That being said, if you are having trouble connecting to a Surfshark server, it is possible that an issue might be occurring in your specific location.
It is also possible that the server you are trying to connect to is experiencing a temporary issue. If this is the case, the issue should be fixed soon.
It may be worth trying to reset your connection, clearing your cache, and/or restarting your device and/or modem/router to see if this resolves the issue. If this does not help, it is possible that there is an issue with the Surfshark server itself and customer service should be contacted at this point.
How do I get my Surfshark login code?
In order to get your Surfshark login code, you will need to log into your Surfshark account. Once you are logged in, you can access your login information from your account dashboard. On the dashboard, navigate to “Payment Details” and select “Login Credentials.
” Here, you will be able to view your username and password, as well as a unique login code. This code is only valid for a certain period of time and should be kept safe and secure. Once you have the code, it can be used to log in to your account.
It is also recommended to set up two-factor authentication on your account for added security.
How do I get my money back from Surfshark VPN?
If you would like to get a refund for your Surfshark VPN subscription, first try to reach out to their customer support team to resolve the issue and to provide you with more information about how to receive a full refund.
They may even be able to provide you with additional advice and assistance.
If their customer support team is unable to help, then you can follow the instructions on the Surfshark website to request a refund. On their website, under the ‘Help’ section, you will find a link to the refund request page.
There, you will be able to submit a refund request form. You will need to include the order number and other information in your request.
Once the refund request has been submitted, the Surfshark team will review the request and respond within the time frame they have specified on their website (in most cases, within 14 days). If your refund request is approved, then you will receive an email notification with a confirmation of the refund and relevant information about the amount refunded and when it will be deposited into your account.
Please note that Surfshark does have a no-refund policy, which means that you may not necessarily receive a full refund for services and products purchased from Surfshark, depending on the terms and conditions that apply to your purchase and the refund policy in place with the company at the time of purchase.
If you have any additional questions about the refund process, then be sure to contact Surfshark’s customer service team directly to get more information and assistance.
Can you cancel a Surfshark subscription?
Yes, you can cancel a Surfshark subscription at any time. You can do this by logging into your account, going to the “Billing” section, and then clicking the “Cancel Subscription” button. If you want to cancel your subscription before it is set to renew, please do so before the renewal date, otherwise you will be charged for the upcoming billing cycle.
If you have any issues with the cancellation, you can contact the Surfshark customer service team for assistance.
How do I stop recurring billing on Surfshark?
To stop recurring billing on Surfshark, you will first need to cancel your current subscription. You can do this by logging in to your Surfshark account, clicking ‘My Subscriptions’, then selecting the ‘Cancellation’ link next to the active subscription.
You will be asked to confirm that you wish to cancel the subscription, and when you confirm this, the cancellation will be complete. Once the subscription is cancelled, any recurring billing on Surfshark associated with it will automatically be stopped.
You can check to make sure the billing has been stopped by navigating back to ‘My Subscriptions’ from the Surfshark homepage. If the subscription does not appear here, then you have successfully stopped the recurring billing for the account.
Is Surfshark a one time payment?
No, Surfshark does not offer a one-time payment option. It offers a subscription-based payment model with various plans offering users different features for different levels of commitment. The plans range from 1 month to 24 months, with an extra 6 months free if you commit to a 24-month plan.
Prices vary depending on the length of the plan, but there is also an option to make payments via cryptocurrency, if desired. Depending on the plan you choose, prices range from $11.95 per month to $1.
99 per month. In addition, the longer the commitment, the more savings users can enjoy.