Yes, you can cancel on Viva Aerobus. You may do so by accessing the “My Trips” section on their website or the Viva Aerobus app or by getting in touch with a customer service representative. Viva Aerobus typically allows passengers to request a refund for canceled flights due to the value of the fare purchased.
You will be required to provide certain information, such as your name, the flight information, and your ticket number, in order to cancel and request a refund. Depending on the type of fare purchased, you may be eligible to receive a refund of the full ticket price, excluding taxes and fees.
If your flight has been canceled due to factors outside of your control, you may be eligible to receive a voucher valid for the full value of your purchase, including taxes and fees. It is important to note that the airline may charge a processing fee in addition to the cancellation fee, depending on your circumstances.
Does Viva Aerobus charge cancellation?
Yes, Viva Aerobus does charge for cancellation of a flight. The amount of the cancellation fee depends on the type of ticket you purchased. Cancellations for promotional tickets can range from $100 – $500 MXN and for standard fares, the cancellation penalty can be as high as $1,500 MXN.
Additionally, if you have a flex ticket, you may be subject to a penalty of $800 MXN. Refunds for cancellations can take up to 7 working days.
Are Viva flights refundable?
Viva flights are generally refundable following the airline’s specific cancellation and refund policy. Depending on the type of fare ticket purchased and the date/time of travel, a Viva ticket may be eligible for a refund or even cancellation without penalty if requested in a timely manner.
To be sure, customers should review the airline’s policy and contact customer service directly to discuss their individual needs.
In general, Standard and Flex fares purchased 7+ days prior to departure and outright cancellations within 24 hours of purchase may be eligible for a full refund, minus any applicable administrative or payment processing fees as listed on Viva’s policy page.
Customers who purchased Advance and Super Saver fares, however, may not be eligible for a refund, depending on the length of time between scheduled travel and ticket purchase. In these scenarios, customers may still be able to change their flight dates and/or destinations, or redeem the amount paid for a future flight at a later time.
Viva does not, however, guarantee refunds for tickets purchased through third party sites, including other airlines, travel agencies, or online travel facilities. For more information on how to request a refund, customers should refer to the airline’s policies and contact Viva customer service directly.
Can I get my money back from a flight?
Yes, in most circumstances, you can get your money back from a flight. There are a few different ways to go about it depending on your individual booking and the airline you were booked with.
If you made your booking directly with the airline and did not purchase a non-refundable ticket, in some cases, you can get a full refund. The best way to do this would be to contact the airline directly and ask about their refund policy.
If you booked a non-refundable ticket, or made a booking through a travel agency or third-party website, you may still be able to get your money back. You can check to see if the airline offers a flight change/credit voucher or waiver for unused tickets.
The fees associated with making changes to a flight (if this option is available) may vary depending on the airline.
Another option is to look into travel insurance to see if you are eligible for a refund. Lastly, you could attempt to get a refund through the travel agency or third-party website that you originally booked with.
It is important to note that airlines may still be affected by government-issued travel restrictions and other updates caused by the pandemic. Therefore, be sure to check the status of any current and upcoming flights before you decide to change or cancel.
How late can you cancel a flight?
When it comes to cancelling a flight, the policies and fees vary by airline. Generally speaking, you have a 24 hour period after booking in which you can cancel without penalty. If you cancel outside of this window, most airlines will require you to pay a fee, though the amount and specifics can vary.
Additionally, there are exceptions to the 24 hour period such as international flights and tickets purchased within 7 days of the flight date. For those tickets, airlines often require you to cancel within a few hours of booking the ticket or, at the latest, within the day prior to your scheduled departure.
It is important to note that your flight may still be cancelled due to circumstances outside of your control such as extreme weather conditions, scheduled maintenance, and other flight disruptions. In these cases, the airline may provide a refund, change the route, or rebook you on another flight, depending on the specific circumstances.
How long does a flight have to be delayed before compensation?
Under the European Union regulation 261/2004 and depending on the distance of your journey, a flight is usually required to be delayed by at least three hours from its scheduled departure time before an airline is legally required to offer compensation.
In the event of a flight delay, the airline should provide passengers with snacks, drinks, meals, and, if required, accommodation for passengers who are delayed for more than two hours. In addition, depending on the circumstances and the flight distance, passengers may be eligible for cash compensation.
For flights of 1500 km or less, the airline may be required to provide €250 per passenger in compensation. For flights longer than 1500 km within the European Union, the compensation can be up to €400 per passenger.
Can I get a refund on plane tickets due to Covid?
Yes, it is possible to get a refund on plane tickets due to Covid. Airlines are offering waivers and refunds to customers affected by the pandemic. Most airlines have refund policies in place, so your best course of action is to check with your airline’s policy and website for details.
Depending on the airline and ticket, you may be able to get a refund, a voucher for future travel, or another type of travel credit. If you have purchased a non-refundable ticket and the airline does not offer a waiver, you may be able to get a refund from the supplier.
The exact procedures for getting a refund for a plane ticket due to Covid vary by airline and by the situation, so it is best to contact your airline directly.
Can I dispute a flight charge with my bank?
Yes, you can dispute a flight charge with your bank. Depending on the bank, the process can vary and the timeframe of the dispute can range from 1-8 weeks.
The first step is to contact your bank and explain what happened. You should provide documentation such as purchase histories, receipts, emails, and transaction records. Some banks may require a dispute form, which you can usually find on the bank’s website.
Once the information is received, the bank will investigate and act on the information they received. They will then contact the merchant and ask them to enter a dispute resolution process, which can take up to 8 weeks.
During that time, the bank will decide in whose favor the dispute should be decided.
In some cases, the bank may be able to negotiate a reverse of the charge or a partial refund. If the bank decides that the charge is valid, the charge will remain and you will be responsible for it.
Finally, if you’re ever unhappy with the response from your bank or if the dispute was not resolved satisfactorily, you can always file a complaint with your state or local consumer protection agencies.
What is the cancellation charges for flight tickets?
The cancellation charges for flight tickets will vary depending on the airline, fare rules, and fare type purchased. Generally, airlines will charge a fee for any cancellation or changes made to an airline ticket.
This fee will usually be a percentage of the total ticket cost or a fixed fee.
For example, domestic flights within the United States may have cancellation fees ranging from $50 to upwards of $200, depending on the airline and the fare type purchased. International flights usually carry greater cancellation fees, usually totaling several hundred dollars, depending on the airline and fare type.
It is important to note that certain airlines may offer fee waivers or refunds under certain circumstances such as inclement weather, technical delays, and cancellations due to loss of life or illness.
Additionally, many airlines have fare categories that offer low cancellation fees or even allow for free changes.
Therefore, it is important to know the fare rules for the flight purchased and the applicable cancellation fees prior to the purchase of a flight ticket. Doing so will help you to make an informed decision and to avoid any unforeseen fees or charges.
How do I cancel my Viva Aerobus reservation?
Canceling a reservation with Viva Aerobus is simple and straightforward. You’ll need to log in to your Viva Aerobus account, go to the “My Flights” page, and select the flight you want to cancel. Then follow the prompts to cancel the reservation.
Depending on the terms and conditions of the fare, you may be able to receive a refund of the total purchase cost, minus any cancellation fees. Alternatively, you may be allowed to postpone the flight until a later date, depending on the terms of your fare.
If you are trying to cancel a reservation that is within the 24 hours of your flight, you will need to contact their customer service team at 1 800 VIVA AERO (1 800 848 2376) for assistance, or contact them via their website.
We always recommend that you read the terms and conditions of your fare before making any changes to your reservation, so you know exactly what to expect.
How do I change my flight on Vivaaerobus?
Changing your flight on Vivaaerobus is easy and convenient. If you purchased your ticket directly from Vivaaerobus, these changes can typically be done online. After locating your reservation, you can select the ‘Change’ button which will take you to the selected flight’s details.
Once you have done this, you will see a list of options, including:
1. Edit or add passengers,
2. Change the flight date or time,
3. Change the travel class, etc.
Choose the one you want, and then follow the process. If you purchased your ticket through a third party, such as Expedia or Travelocity, you will usually have to contact their customer service for assistance.
To change your flight online, you may need to enter the payment information and pay any applicable charges, such as change fees and the difference in fare cost. Once the change is complete, a new ticket will be issued.
How much is it to change flight dates?
The cost of changing flight dates varies depending on the airline, the type of ticket you purchased, and the availability of other fare options. Generally, it is more expensive to change a flight date for international flights than domestic flights.
For example, a standard economy ticket with American Airlines can cost $200 to change a domestic flight, and up to $750 for international flights on the same airline. Additionally, most airlines will still charge fees for changes that are made more than 14 days prior to departure.
For example, United Airlines will charge up to $200 for domestic changes, and up to $400 for international changes, even when requested more than 14 days in advance.
It is important to note that fees for changing flights and other services are subject to change and may vary depending on the individual carrier. Additionally, some carriers may offer discounted or exempt change fees for certain groups such as active duty and retired military personnel, or if the change is due to an emergency or other extenuating circumstances.
We recommend that you contact your airline directly to confirm any applicable change fees.
Can you change a non-refundable flight?
No, you cannot change a non-refundable flight. Once it has been booked and paid for, the fare and booking details that you have chosen cannot be changed, refunded or cancelled. If you have purchased travel insurance, you may be able to make a claim to recoup some of the expenses depending on the details in the policy.
If you absolutely must make a change, you may be able to purchase another ticket, but you will have to pay the difference in full. Additionally, if your flight is delayed, cancelled, or overbooked and you are at the airport, some airlines will allow you to rebook a new flight free of charge.
Does rescheduling flight cost money?
Yes, generally rescheduling a flight comes with a fee. Most airlines will charge a fee to change the date or time of a flight, as well as to change the origin or destination of the flight. The fee will vary depending on the airline, the type of ticket, and sometimes even the route.
In some cases, there may be a fee to add or subtract passengers from a reservation. It is best to check with the airline what fees might apply when making any changes.
How long do you have to change a flight?
It depends on your airline and the specific requirements of your flight. Generally, airlines allow you to change flights up to 24 hours before the scheduled departure, but this can vary depending on the airline operating the flight and the specific restrictions of the fare you’ve purchased.
If you need to change a flight after the 24 hour window, you may be subject to change fees and other applicable charges. In addition, if you are flying with a discount airline such as Ryanair or Easyjet, you will need to check their specific policies as they can often be more restrictive in regards to changes and cancellations.
How much is flight ticket cancellation charges?
The amount of flight ticket cancellation charges can vary greatly depending on the airline, the time when you cancel your ticket, the type of ticket and the type of fare you purchased. Generally, passengers can expect to pay a fee ranging from $50 – $400 depending on their airline and ticket details.
Many airlines also offer cancellation protection policies that may allow passengers to receive a full or partial refund if they cancel their flights with certain advance notice. Taking advantage of these policies can help to reduce flight cancellation charges, so passengers should read the details carefully before cancelling their tickets.