No, old Dropbox accounts do not get deleted. Dropbox stores all user data indefinitely. All accounts are kept active even after a user has cancelled their subscription. This means that any files stored in an old Dropbox account will remain stored indefinitely, and the account can be reactivated at any time if desired.
It is also possible to delete individual files stored in the account without deleting the entire account, allowing users to manage their data as needed.
How do I permanently delete my Dropbox account?
To permanently delete your Dropbox account, log into the account you’d like to delete and follow these steps:
1. Hover over your avatar in the top right-hand corner and select “Settings” from the dropdown menu.
2. From the settings page select “Security’, and then the “Delete my account” option at the bottom.
3. Enter the password associated with your account, if prompted, then select “Permanently delete my account”.
Once your account is deleted, all of your files and their versions in the Dropbox folder will be deleted. Access to any shared folders or links you created will also be revoked. If you’re on a Dropbox Plus, Professional, or Business subscription, you’ll first need to downgrade your plan before deleting your account.
Remember, once you delete your Dropbox account, there’s no undoing it. Make sure to back up any necessary documents or photos before you proceed.
How long will Dropbox keep my files?
Dropbox will keep your files indefinitely, provided you remain on our active Basic, Plus, Professional, or Dropbox Business plan, or have an active Dropbox Plus free trial, as long as you do not delete the files yourself or your account is not closed due to a violation of the Dropbox Terms of Service.
As a security measure, Dropbox stores multiple copies of your data spread across multiple data centers located around the world. This means that deleted files and previous versions of files will still remain accessible if they have been synced prior to deletion.
Unless your account is closed due to a Terms of Service violation, your data will remain in our system and available to you.
You are also able to restore deleted files, provided that they have not been deleted more than 180 days prior. In most cases, you will be able to access them for much longer, but our system will run regular checks to ensure that data more than 180 days old is purged from our servers.
You will retain ownership of your data at all times, subject to Dropbox’s Terms of Service, which grant Dropbox a limited license to use your data for the purpose of providing the service.
If you cancel your subscription or your account is closed and you do not have an active subscription, the duration of data retention may vary based on your account’s type and country. In the U. S. , non-business accounts will have their data deleted within 30 days.
Dropbox Business accounts inactive for 12 months or more may have their data deleted after 30 days of inactivity.
How can I access my old Dropbox?
To access your old Dropbox account, you’ll need to log in using your original email address and password. If you don’t remember your password, you can use the ‘forgot password’ link to reset it. Once you’ve logged in, you’ll be able to view and access all the files and folders that were stored in your old account.
You can also see your sharing activity and link other computers and devices to your old account. If you have a free Dropbox account, you’ll be able to store up to 2GB of data, while Pro, Plus and Business users can access up to 3TB of storage.
If you need additional storage, you can upgrade your plan by following the instructions in your Dropbox account.
How do I recover something I accidentally deleted?
Recovering something you have accidentally deleted can be a challenge depending on the situation. Fortunately, there are a few different methods for attempting a recovery.
First and foremost, if the item in question was stored in the Recycle Bin, you can complete a recovery without the need for any third-party software. Simply go to your Recycle Bin and select the item you would like to recover, then click the “Restore” button.
The item will then be restored to its original location. It is important to note that if the Recycle Bin has been emptied since the deletion, this method will not be available.
If the item was not stored in the Recycle Bin, or if the Recycle Bin has been emptied, the next steps to take would be to use third-party recovery software. There is a wide range of recovery software available to choose from, with varying capability and cost.
When utilizing such software, make sure to opt for one that specializes in the file type you are attempting to recover. Additionally, some have free trial versions which may be beneficial to test out first.
In some cases, it is still possible to recover a deleted item even after the Recycle Bin has been emptied and no third-party software is available, although this is more complex and time-consuming. Depending on the circumstances, there may be some low-level disk management/recovery techniques that can be attempted.
It is best, however, to seek the help of a professional in these cases, as trying to perform such a recovery on your own may be both dangerous and ineffective.
In any case where you are attempting to recover a deleted item, it is important to act quickly and reduce any further use of the computer until the recovery is complete. Any further writing or overwriting on the system may reduce the chances of a successful recovery.
Why does Dropbox delete?
Dropbox may delete files for a variety of reasons, including for security or storage reasons. If an account hasn’t been actively used for an extended period, Dropbox may delete files to free up storage space for other users.
Dropbox may also delete files due to suspicious activity, or if the content violates Dropbox’s Terms of Service. Additionally, files may be deleted if a user connected to the file is no longer a part of the account, such as when a user is removed from a team or a domestic lawyership ends.
Since Dropbox has access to data shared by its users, it needs to maintain a secure environment in which users are relying on the same level of trust. To maintain that trust and security, Dropbox often takes proactive measures to delete any files it may deem to be suspicious or a violation of its Terms of Service.
Can you recover deleted files after emptying the Recycle Bin?
Yes, it is possible to recover deleted files after emptying the Recycle Bin on a computer. When the Recycle Bin is emptied, the files are not permanently deleted from the hard drive. The files are simply moved to an area where the operating system does not recognize them, but the actual data still remains on the hard drive.
Therefore, specialized recovery software can be used to scan the hard drive and retrieve the data. Such software can normally find any file that was recently deleted, provided that the data has not been overwritten by other files.
Did Dropbox delete my files?
No, Dropbox does not delete your files unless you have manually deleted them from your account. Dropbox stores your files in the cloud and will keep them in your account until you intentionally delete them.
This means that if you have accidentally deleted a file from your account, it is still available in the cloud storage and can be located by searching for the file name. Additionally, if the file was deleted within the last 30 days, Dropbox may put it in the Deleted Files folder where you can restore it.
However, if the file was not intentionally deleted, it will remain safe in the cloud storage and can be accessed anytime.
Where did my Dropbox files go?
If you can’t find your Dropbox files, the first place to look is the Dropbox folder that is located on your computer. If the folder isn’t there, check your computer’s file system to see if it was moved or deleted altogether.
You can also check your trash/recycling bin in case you accidentally deleted the folder there.
If you’re still having trouble locating your Dropbox folder, you can try searching for it directly in your file system. On a Mac, use the search bar in Finder to look up your Dropbox folder. On a PC, use the Search bar in your file explorer (Windows Explorer, etc. ).
If that doesn’t work, you can also check the web version of your Dropbox account. Just log in to the web version of Dropbox and navigate to the “Files” section. There, you should be able to view, access, and manage all the folders and files associated with your account.
Finally, if nothing else works, you may have to contact Dropbox’s technical support for help. They should be able to guide you through recovering your files using Dropbox’s “Restore from Backup” feature.
What happens to inactive Dropbox accounts?
Inactive Dropbox accounts are accounts that have not been logged in to or used within the past 12 months. Dropbox may suspend or delete these accounts after 12 months of inactivity.
Prior to deactivation or deletion, Dropbox will attempt to contact account holders several different ways. They will send emails, kiosk alerts, and notifications inside the Dropbox application related to inactivity.
If the account remains inactive and no response is received, the account will eventually be deactivated or deleted.
Once an account is deleted, the files, folders, and all other content will no longer be accessible, even to the account holder. All data associated with the account will be permanently deleted from all Dropbox services, as well as from Dropbox’s backup systems.
This means that regardless of whether an account is deleted or deactivated, all content and data will become inaccessible.
Account holders should note that if the account is deactivated and not deleted, there is an option to reactivate the account by logging back in and using it within the 12 month period. However, after the account is deleted, it is impossible to recover any data associated with it.
Why are files not showing up in Dropbox?
There could be a few reasons why files are not showing up in Dropbox. First, it could be because the files have been moved or deleted from their original location on your computer. To make sure the files are in their original folder, check your computer’s desktop or file explorer.
Second, it could be because the account associated with the files is not set up properly. To fix this, double-check to make sure the same Dropbox account is set up on all of your devices.
Third, it could be because of an issue with the Dropbox app or server. If you do not see the files in the Dropbox app, log out of the app and log back in. If that doesn’t work, try restarting the computer.
If the issue persists, you may want to contact Dropbox’s tech support line to troubleshoot the problem.
Lastly, the files may not show up if they are too large or if the entire content of your Dropbox folder on your computer exceeds the capacity of your plan. To check this, sign in to Dropbox on the web and verify that the files are still there.
If they are, you will need to upgrade your plan to increase the capacity of your Dropbox folder.
Overall, there are several reasons why files may not be showing up in Dropbox. By checking their original folder, double-checking the account associated with the files, checking the Dropbox app, and verifying the size of your Dropbox folder, you should be able to identify and fix the problem.
How do I contact Dropbox customer support?
To contact Dropbox customer support, you can reach out to them in several ways. First, you can visit the Help Center at https://www. dropbox. com/help. Here you will find answers to many common questions, and you may be able to find the solution to your issue without contacting customer support.
If necessary, you can use the “contact us” form on the help center page to open a support ticket.
Another way to contact Dropbox customer support is through the mobile app. Open the app, then select the profile icon in the upper-right corner. From there, select “Help” and then select “Contact us.
” You’ll be able to access the Help Center in the mobile app as well.
You can also reach out to Dropbox customer support on social media. They are active on Facebook, Twitter, and LinkedIn. Just look for @dropbox and you should be able to find them.
Lastly, you can contact Dropbox customer support directly via phone at 1-888-744-0004 (toll-free in the US or Canada) or 650-377-150.
No matter which method you use, Dropbox customer service is available to help you with any questions or concerns you may have.