Yes, Vivid Seats does offer a 100% guarantee on every purchase. This guarantee applies to tickets that are valid and authentic as well as your satisfaction with the event. Every ticket purchased from Vivid Seats is delivered on-time and will be accepted at the venue.
If an event is canceled and not rescheduled, you will be refunded in full.
In the event your purchased tickets are not up to the standards you expect, Vivid Seats will work with the seller to either get you replacement tickets or a full refund. All transactions are secure and backed by Vivid Seats’ 100% Buyer Guarantee.
Additionally, authentic tickets purchased through Vivid Seats are accompanied by a 10-day return policy, provided the event has not occurred.
Is Vivid Seats safe to purchase from?
Yes, Vivid Seats is safe to purchase from. They are a highly reputable online ticket broker that has been in business since the year 2001, and they have a strong reputation for providing secure and safe transactions for their customers.
They use the latest technologies to protect all customer data, which includes encryption for order processing, secure web pages for entering sensitive information, and secure checkout pages to ensure your credit card information is kept safe.
Vivid Seats also offers a 100% Buyer Guarantee on all purchases, which includes a full refund in the rare case that you’re not able to acquire the exact tickets purchased. This guarantee ensures that all customers can purchase from Vivid Seats with complete confidence.
What happens if an event is Cancelled Vivid Seats?
If an event is cancelled, Vivid Seats will immediately reach out to its customers and provide them with options. Vivid Seats will provide options to either receive a full refund for the price of the ticket (and any fees associated) or an event credit for the price of the ticket (and any fees associated) good for selections from their website.
Customers will be able to submit their selection using their account page. It is important to note that all refunds, including credit card refunds, will be issued under the original form of payment. Event credits will reflect within the customer’s Vivid Seats account within 7 business days and will be valid for 14 days.
Customers may contact Vivid Seats’ Customer Service Team (+1 800-592-3394) if they have any questions or need assistance.
How do you cancel Vivid Seats?
Canceling your Vivid Seats account is simple and straightforward. To cancel your account, follow the steps below:
1. Log in to your Vivid Seats account.
2. Once logged in, click on your profile name and select “Account Settings” from the drop-down list.
3. Select the “Cancel Account” option.
4. Follow the instructions and complete the cancellation process.
Once your account is cancelled, you will no longer have access to your account. If you have any tickets purchased through Vivid Seats, you should contact customer service for help.
We hope this helps! If you have any further questions, please don’t hesitate to contact Vivid Seats customer service.
Can you change your seats on Vivid Seats?
Yes, you can change your seat assignments on Vivid Seats. To make changes to your seat assignments, navigate to the “Order Details” page for your order and click the “Change Seats” button. From there, you’ll be able to select new seats.
If the new seats you select are not yet available, you can enter your email address to receive an alert when they become available. Please note that the ability to change seats is dependent upon availability and can vary by event.
Additionally, please be aware that most exchanges will come with a service fee or order value adjustment.
Does stubhub refund tickets?
Yes, Stubhub does offer refunds for certain tickets under its FanProtect Guarantee. The guarantee applies in cases where an event is cancelled, or if an event or an artist/team does not appear as advertised.
You can also be eligible for a refund if your tickets don’t arrive in time for an event, don’t match what you ordered, or are not valid for entry according to venue’s rules.
To view specific eligibility requirements and instructions on how to request a refund, make sure to review the Stubhub FanProtect Guarantee policy. To request a refund, simply log into your account and click “Order Support” at the top of the page.
From there, select “Must-Haves Exchange or Refund” and follow the instructions. It’s important to note that each event or ticket is individually evaluated for a possible refund. A refund request does not guarantee a refund, and there is a short window of time to submit the request.
In some cases, StubHub may not be able to offer a refund, or the customer may receive store credit.
Is Vividseats legit?
Yes, Vividseats is a legit ticket marketplace. They are a trusted source for tickets to concerts, theater, and sports events. They have a clearly stated purchase policy and money back guarantee, allowing you to buy with confidence.
Vividseats has been around since 2001 and is an accredited business with the Better Business Bureau. They are also affiliated with the National Association of Ticket Brokers (NATB). With over 10 million tickets sold, Vividseats has a reputation as a reliable, safe and secure ticket marketplace with a great selection of seats at competitive prices.
Also, their customer service team is always available to answer any questions you may have.
Is StubHub safe to buy tickets from?
Yes, StubHub is generally regarded as a safe and secure place to purchase tickets. The company is owned by eBay, a major online marketplace, and the majority of their listings are covered by their FanProtect Guarantee which ensures purchases are valid, authentic and will arrive on time.
If any of these criteria are not satisfied, StubHub guarantees reimbursement. Additionally, customers are protected by their payment protection which ensures that payments are only processed when the tickets are delivered properly.
Furthermore, they have a secure checkout process to ensure that all personal information is safe and encrypted.
Why are Vivid Seats fees so high?
The fees associated with Vivid Seats tickets are high because they also provide customers with additional services that are not included with the purchase price of the ticket itself. Many customers appreciate the convenience of being able to buy tickets online and knowing that their ticket is guaranteed authentic.
In addition, Vivid Seats provides 24/7 customer service, and a convenient buy-and-sell marketplace, which gives buyers access to often hard-to-find tickets.
Vivid Seats adds fees for the services that come with buying online tickets, the additional security measures in place to guarantee valid tickets, the convenience of the marketplace, and to cover the cost of providing customer service and staging the transactions.
Each ticket purchased also comes with a 100% money-back guarantee, making it easier for customers to feel secure in their purchase.
Overall, Vivid Seats fees tend to be higher than many other ticketing websites and services because they provide additional services that are not always included with the purchase of tickets. However, customers who value the security and convenience of having their tickets quickly and safely delivered, appreciate the extra value Vivid Seats provides.
Is Vivid Seats the same as Ticketmaster?
No, Vivid Seats is not the same as Ticketmaster. While both platforms offer tickets to a variety of events, including concerts and sports, Vivid Seats is a secondary ticketing platform, while Ticketmaster is a primary ticketing platform.
This means that Ticketmaster is the exclusive seller of tickets for certain events and they determine the prices of the tickets, while Vivid Seats is a marketplace for reselling tickets. Tickets purchased on Vivid Seats are typically more expensive than those purchased directly through Ticketmaster, as those reselling them factor in the cost of acquiring and reselling the tickets.
Additionally, Vivid Seats offers additional services such as ticket delivery and concert seating advice.
What percentage does Vivid Seats take?
Vivid Seats charges a different service fee for each event. The exact service fee is typically disclosed when users enter checkout for each order and the fee is calculated based on the list price of the tickets.
Generally, the service fees can range from 10% to 25% of the ticket list price, depending on the ticket type and venue policies, alongside other factors. Additionally, Vivid Seats applies applicable delivery fees, taxes and order processing fees, which may vary based on the event.
Note that even after finalizing purchase and checkout, the order total may still go up or down slightly due to fluctuations in venue policies, taxes and delivery fees.
How does Vivid Seats have tickets before they go on sale?
Vivid Seats has tickets before they go on sale in a variety of ways, including exclusive offers and verified seller presales. For exclusive offers, Vivid Seats works closely with event organizers and promoters who give them the chance to offer tickets before they go on sale to the general public.
For verified seller presales, Vivid Seats has a trusted network of professional sellers who provide them with tickets for in-demand events that often come up before the general public. Additionally, artist fan clubs and subscription services may also provide access to tickets before fan club members and subscribing customers can purchase tickets.
Furthermore, they provide tickets to corporate partners such as radio stations, sponsors, and VIP members. Finally, Vivid Seats also uses its data analytics to monitor event marketplaces, which helps them to identify when tickets are up for grabs.
Is Vivid Seats legit for concerts Reddit?
Yes, Vivid Seats is reviewed as a legit ticket seller for concerts on Reddit. It has good ratings from past customers and generally gets good reviews as a ticket seller. It’s also been recommended by artists such as Kenny Chesney, who directs fans to Vivid Seats to purchase their tickets.
Vivid Seats also has a good reputation in the ticket seller industry, which is further testament to its legitimacy. Additionally, Vivid Seats backs its tickets with a 100% Buyer Guarantee, meaning customers are guaranteed to get the tickets they wanted or a refund for the tickets purchased.
With this, customers are able to enjoy peace of mind when purchasing tickets from them. All in all, Vivid Seats is a trusted and legit ticket seller, with the company offering secure tickets and good customer service.
Who owns Vivid Seats?
Vivid Seats is owned by Russell Feinberg and Eric Vassilatos. The two entrepreneurs started the company in a home office in 2001 and have grown the business to become one of the largest ticket resellers in North America.
VividSeats became a division of eBay in 2019, under parent company Vivid Technologies. Vivid Technologies is a privately held company owned by Feinberg, Vassilatos and a group of investors.