If you paid for a rental at Redbox but had trouble accessing or watching it, you can get a refund on your rental. To do this, you’ll need to contact the Redbox customer support team. The team can be reached 24 hours a day by phone or through the online support center.
You’ll need to provide some information such as the date and time you rented the movie or game, the location where you rental was picked up and the transaction code. Once Redbox can verify your information, they’ll issue a refund on the rental fee.
Depending on your form of payment, the refund may take a few days to process.
How much can Redbox charge for unreturned movies?
Redbox can charge up to the maximum amount allowed by law for unreturned movies. According to the 2018 Redbox User Agreement, if a movie is not returned within 25 days after its due date, Redbox may “charge [the customer] for the full price of the movie as set forth at the time of rental.
” Unfortunately, Redbox does not disclose the exact pricing of its rentals, but generally speaking, Redbox charges $1.75 + tax per night for DVD rentals, and $2.75 + tax per night for Blu-ray rentals.
In addition, if the rental is not returned within 25 days after its due date, Redbox may also charge the customer a “Legally Permitted Maximum Late Fee. ” This fee is determined by the current “maximum late fees or damages permitted under applicable state law related to a consumer rental.
transaction. ” It is important to note that each state has its own legal limits for these late fees. For example, in California the maximum late fee for unreturned rentals is $30. In any case, it is important for customers to be aware of Redbox’s policy and return their movies on time in order to avoid any additional fees.
Why does Redbox keep taking money out of my account?
Redbox may be taking money out of your account if you have an active rental subscription. When customers sign up for a rental subscription, they are asked to provide their credit or debit card information so their subscription can be renewed automatically.
Redbox is authorized to charge the card on file each month in order to renew the subscription, so this is likely why money is being taken out of your account on a regular basis. If you do not want Redbox to keep taking money out of your account, you will need to cancel your subscription.
To do this, you can either log in to your account online and follow the instructions to cancel the subscription, or call Redbox customer service. Once the subscription is cancelled, Redbox will no longer take money out of your account.
Why did Redbox charge me so much?
Redbox may have charged you more than you expected because of a variety of reasons. Firstly, some Redbox kiosks charge an additional fee if customers keep the rental for longer than a predetermined time period.
This rental fee depends on the store’s policies and the movie’s rental length, so it can vary widely. Additionally, some Redbox kiosks also add local or state taxes to the rental fee depending on their location.
Lastly, if you are a Redbox app user, you may be charged an extra fee for the convenience of being able to rent from the app. This fee is shown as a ‘convenience fee’ on the app, and is a direct pass-through cost from the payment processor.
All of these fees may add up to a higher price tag than expected.
How do you get ahold of Redbox customer service?
If you need assistance from Redbox customer service, there are a few methods that you can try.
The first option is to give them a call on their toll free telephone number, 1-866-733-2693, which is available 24 hours a day, 7 days a week. When you call, you’ll be connected with a customer service representative who can assist you with any of your questions or concerns.
You can also reach out to their customer service team via email by filling out a contact form on the Redbox website. Simply navigate to the Contact Us page, where you will be asked to select the topic that your issue relates to, before submitting your inquiry.
Finally, you can submit a message to their customer service team through Twitter or Facebook. Simply go to the official Redbox Twitter or Facebook page and send them a message with your issue. They typically respond within 24 hours.
How much is a Redbox movie?
The cost of renting a movie from Redbox varies, depending on the type of movie you choose. For standard DVDs, the cost is generally $1.75 to $2.50 per night. Blu-Rays are usually $2 to $3 per night. You can also rent video games, which cost $3 to $3.
50 per night. In addition, Redbox often has special promotions and discounts available, which can lower the cost of rentals even further.
How does Redbox kiosk work?
Redbox kiosk is an automated DVD rental system that makes renting movies and games quick, easy, and convenient. It is essentially a touch screen kiosk that is located at convenience stores, grocery stores, and movie theaters.
Upon arriving at the kiosk, the user can search for the movie titles they want to rent, browse what’s available, and make their selection with the easy-to-use touch screen interface. Once the selection is made, payment is accepted through the kiosk (credit, debit, and Redbox gift cards) and a unique code is generated.
This code can be entered from the kiosk directly or through the Redbox app. The user then has access to the rental for the number of days specified, as well as the option to return their rental to any Redbox kiosk afterwards.
What do I do if I lost my Redbox case?
If you have lost your Redbox case containing your rental movie, don’t worry – Redbox has made it easy to get a replacement. First, if you know the movie title you had rented, you can go online to the Redbox website to find the rental details and pay the replacement fee.
In most cases, the replacement fee is the same as the rental fee. Second, if you don’t remember the movie you had rented but you have access to the receipt of your original rental, you can use the transaction ID found on the receipt to look up the rental details.
Finally, if you don’t have access to your original receipt either, you can check with your bank to see if the transaction shows up on your bank statement. Once you have the title of the movie, you can then pay the replacement fee as in step one.
Redbox also recommends that you file a police report if the case was stolen rather than lost.
What happens if I don’t return my Redbox movie?
If you do not return your Redbox movie, you will be charged for the movie. The price of the movie will be charged to the debit or credit card that you used to pay for the rental. If for some reason the rental has not been returned after 15 days, you will also be charged a late fee.
Redbox may also take additional steps, such as involving collections agencies or legal action, to recover the costs associated with the movie. As such, it is important that you return any Redbox movies in a timely manner in order to avoid any additional charges.
What happens when you keep a Redbox movie too long?
If you keep a Redbox movie too long, you will be charged a charge of $1.50 per night for each night it is overdue. This fee can accumulate pretty quickly and be more than the original cost of renting the movie.
The fee is charged once a week up to the full retail price of the movie. The movie must be returned within 25 days of the initial rental date, or the weekly charge will start to accumulate on day 26.
If you return the movie after 25 days but before 30 days, a $25 late fee will be added. Additionally, you may be charged for any additional days the return is delayed or for any physical or digital damage to the movie.
If you’re having trouble returning the movie, you can view and return your movie 24/7 online, no late fees will be applied. Redbox also offers a movie extension service which will allow you to extend the rental for a period of 3, 5, or 7 days.
It’s a great option when life gets busy and you’re unable to return your rental on time.
It’s always best to return the movie on time to prevent these late fees. However, if you do keep the movie too long, Redbox will still accept the return and forgive the fees if you tell them the reason for the delay and apologize.
How long can you keep a Redbox rental?
You can keep a Redbox rental for as long as you’d like, provided you keep in mind the applicable fees. If you keep a rental for more than the standard rental period (typically 1 or 2 nights depending on the type of DVD or game rented) additional fees will be applied to your account.
In order to avoid any additional charges, it’s important to note that all Redbox rentals must be returned to a Redbox kiosk by 9 PM on the day following your checkout date. If a rental is not returned by then, additional daily rental fees will be charged to your method of payment until you return the rental or are billed the maximum rental purchase price for the item.
How do I cancel my Redbox subscription?
To cancel your Redbox subscription, you will need to contact Redbox Customer Service. You can contact them through their website at redbox. com, their live chat customer service, or their support telephone number 1-866-733-2693.
When speaking to customer service be sure to have your subscription information and request to cancel your subscription.
If you’re already in the middle of a subscription billing cycle, Redbox will give you a prorated refund for the remaining days in your subscription. Make sure to ask for your refund when requesting cancellation.
Can you use cash for Redbox?
Yes, you can use cash for Redbox. Customers can use cash to rent physical discs from Redbox kiosks. All you need to do is make sure you have enough cash on you to cover the cost of the movie or game you want to rent.
When you insert your cash into the machine, the machine will give you change and the movie or game.
In addition, although the company does not accept credit or debit cards at the kiosk, customers can also use a credit or debit card to rent digital movies or games online or through the Redbox app. Credit or debit cards can be used to create a virtual wallet that customers can use at any Redbox kiosk.
How many times can you watch a rented movie on Redbox?
The number of times you can watch a rented movie on Redbox depends on the movie rental period you choose. Redbox generally offers two rental periods: a one-night rental period and a seven-night rental period.
If you select the one-night rental period, you will have 24 hours to watch the movie once you start streaming it. If you select the seven-night rental period, you will have up to seven days to watch the movie as many times as you would like.
Once the rental period expires, the movie will no longer be available to watch and you will need to rent it again if you wish to watch it.
How do I check my Redbox rental history?
In order to check your Redbox rental history, you first need to sign in to your Redbox account using your registered email address and password at redbox. com. Once you’ve logged in, click the “My Account” tab at the top of the page, then select “Transaction History” from the menu.
This will show all of your recent transactions, including your Redbox rentals. You can also search for specific transactions or refine the view with the different options available under the “Filter” dropdown.
You can export your transaction history to a file if necessary, or use the sorting and filtering features to narrow down the list of transactions. Additionally, you may review rental activity from your last rental from selected kiosks on the Redbox website.
To do this, click on the “Kiosk Response History” and enter the kiosk ID for the machine you last used.
How can I use Redbox without a credit card?
Redbox allows customers to rent and return movies with just a debit or prepaid card. Most of their kiosks also accept cash payments, allowing you to rent and return movies without using a credit card.
To use debit or prepaid cards for transactions, you simply need to select ‘debit’ as the payment type when you check out. You will then be asked to enter your card details, such as the card number, expiration date, and security code.
If you are paying with cash, you can select the ‘Cash’ option and insert the desired amount of money into the machine. Redbox also offers their loyalty program, Redbox Perks, which allows you to earn reward points for every movie you rent or purchase.
The points can be redeemed for free rentals and other discounts.
What do I do if my Redbox movie doesn’t work?
If your Redbox movie does not work, there are a few steps you can take to try and rectify the situation. First, make sure that the disc is clean and free of smudges, fingerprints, or other debris that may have prevented it from playing correctly.
Next, try inserting the disc into another Redbox kiosk or DVD player to see if it works there. If it does not, contact the Redbox customer service team either by phone or online. They can help you troubleshoot the issue, determine whether the DVD is faulty, and replace it with a working copy if necessary.