If you want to activate an old SunPass, the first step is to log into the website and register your account online. Once you’ve registered, you can transfer an existing SunPass transponder or purchase a new one.
After you’ve ordered your new SunPass or have transferred your existing SunPass, you’ll need to activate it.
To activate your SunPass, you’ll need to call the toll-free number and provide your transponder number, the personal information from your registration and the type of vehicle you’ll be using. Once you’ve provided this information and verified it, your SunPass will be activated.
Respond to any additional questions and then your SunPass will be ready to use.
If you have any issues activating your SunPass, you can contact Customer Service at the same toll-free phone number.
Can I use an old SunPass transponder?
Yes, you can use an old SunPass transponder. SunPass offers toll transponders that are compatible with toll roads in Florida, Georgia, North Carolina, and other states. If you have an older transponder, you will need to register it with SunPass before you can start using it.
Once activated, your older transponder will remain active and you can use it to pay tolls on all SunPass-enabled roads. However, it’s important to note that you may incur additional administrative and/or video charge fees if your transponder is older than three years, so it’s recommended that you replace your old transponder with a newer version in order to avoid any additional fees.
Do SunPass transponders stop working?
In general, SunPass transponders should remain functional as long as they are kept in good condition and the associated account is in good financial standing. If the SunPass transponder is not used for over 12 months from the last toll transaction, the SunPass transponder may not be able to make a successful transaction.
This could also be caused by a technical issue. If a SunPass transponder is not working as expected, contact the SunPass Customer Service Center as soon as possible to troubleshoot any potential issues.
If the SunPass transponder is faulty, it can be replaced (at no cost to the customer) with a new one.
How long do SunPass transponders last?
SunPass transponders last a long time. The transponders themselves are made of durable composite plastic, and the batteries inside of them can last up to 10 years. SunPass also offers a warranty for the transponders, which can provide additional protection in the event of malfunction.
Of course, it’s always important to monitor the transponders and make sure they are working properly. If the transponder stops working or the battery is no longer working, it should be replaced immediately.
SunPass also offers transponder replacement kits that can be ordered directly from the SunPass website.
Is there a battery in a SunPass?
No, there is no battery in a SunPass. The SunPass is an electronic toll collection system that uses low radio frequency to communicate with antennas embedded in the toll lanes and send your account information to the toll plaza.
The antenna is powered by an external power source, not a battery, which is why it requires minimal maintenance and has a long service life. The SunPass also stores all its tolls in a secure vault for processing.
Additionally, the SunPass does not store any personal information on its device, making it secure and user friendly.
Does the SunPass expire?
Yes, SunPass accounts do expire. SunPass accounts must be re-registered online at least once every five years in order to avoid expiration. If an account has been inactive for more than 18 months, the account balance will be forfeited and the account will be cancelled.
Customers can also allow their SunPass account to expire by not conducting any SunPass transactions for an 18-month period. Once expired, customers will need to re-register their SunPass account and replenish their account balance.
Customers can check their account expiration date by logging in to their SunPass account or calling the customer service line.
Does SunPass charge a monthly fee?
No, SunPass does not charge a monthly fee. Instead, SunPass charges a Prepaid Account Setup Fee of $4.99 per transponder and periodic account maintenance fees (currently $. 50 a month, or $6 a year).
The account maintenance fee is used to support the card’s account services, including customer service, maintenance, and replenishment of funds. SunPass also charges other commercial and convenience fees for certain transactions, such as for registering a SunPass at a retail center, or for using the SunPass Mobile app.
Please see the SunPass website for a full list of applicable fees.
What happens if you don’t pay Florida toll?
If you don’t pay a Florida toll, it can result in multiple consequences. Depending on the severity of the toll non-payment and the specific toll road you drove on, the penalties can range from fines and points on your driver’s license to more serious consequences.
If the toll unpaid remains outstanding for more than seven days, the toll road operator can send it to collections and the unpaid tolls can also be reported to credit bureaus. Additionally, if you fail to pay your tolls, your case may be referred to the Florida Department of Highway Safety and Motor Vehicles for collection and a hold may be placed on your vehicle registration.
For chronic toll violators, the state of Florida can suspend their vehicle registration until all the unpaid tolls, fees and associated charges are paid in full. Finally, depending on the toll road, you may also be subject to a tolling enforcement violation, which can result in multiple fines and penalties, and in some cases, even criminal charges.
How much is a SunPass toll violation?
The cost of a SunPass toll violation varies depending on the type of violation that occurred. Generally speaking, if you have an unpaid violation, you will be charged the price of the original toll, a $2.
50 administrative fee, and an additional $25 penalty. If you have a Payment Plan violation, you will be charged the initial unpaid toll, the $2.50 administrative fee, an additional $25 penalty, plus an additional $7.
50 for each violation within the past 12 months (up to a maximum of $100). For a Video Ticket violation, you will be charged the original unpaid toll, the $2.50 administrative fee, an additional $25 penalty, plus up to $100 for each violation within the past 12 months, depending on the number of unpaid tolls.
Finally, for a SunPass Plus violation, you will be charged the original unpaid toll, the $2.50 administrative fee, an additional $25 penalty, plus any additional court costs and fees depending on your county.
Can your license be suspended for not paying tolls in Florida?
Yes, your license can be suspended for not paying tolls in Florida. According to Fla. Stat. § 338.155, if you have five or more unpaid “toll facility violations,” the Florida Department of Highway Safety and Motor Vehicles can suspend your driver license.
This includes unpaid tolls resulting from E-Pass or SunPass transactions. Additionally, if you do not pay off your tolls within 30 days after they become due, your license can be suspended. Furthermore, if you accumulate tolls on more than one facility, each unpaid toll counts as a separate toll facility violation.
If your license is suspended due to unpaid tolls, you will need to pay off all outstanding tolls before your license can be reinstated.
How much is the Florida SunPass fine?
The amount of the Florida SunPass fine depends on the violation committed and the applicable law. In many cases, the applicable law results in a civil penalty of up to $500, but can vary in other cases.
Some common violations that may lead to a Florida SunPass fine include failure to pay tolls, using unregistered vehicles, using improper vehicle classification, using an E-Pass or SunPass without sufficient funds in the account, or using SunPass or E-Pass fraudulently.
Additionally, the use or misuse of a SunPass lane without authorization may result in a fine of up to $250, or the department determining an administrative hearing and assessment of an administrative fine up to $2,000.
How do I find out if I owe a toll in Florida?
If you are traveling in Florida and think you may have gone through a toll, there are a few things you can do to find out if you owe a toll. Firstly, you should check your SunPass account (for a SunPass transponder) or the toll-by-plate website to see if a toll has been recorded.
If you do not see an entry, you can search for your vehicle or license plate on the Florida Turnpike website. If you were driving for an employer or car-sharing service, it is possible that the toll was borne by them and you may not have to pay it.
If you still can’t find any record of the toll, then you can contact the nearest Florida Turnpike Service Plaza, or call SunPass Customer Service at (888) 865-5352. They can help you look up any unpaid tolls and provide payment instructions if needed.
It is important to note that the sooner you pay any tolls, the more the toll provider is likely to charge. Late fees can add up quickly, so it is best to pay your tolls promptly.
How can I speak to someone at SunPass?
The best way to contact SunPass is by phone. You can call 888-865-5352 to get toll-free assistance from the SunPass customer service department. The line is open Monday through Friday from 8 am to 7 pm EST.
You can also email the SunPass customer service department at info@sunpasstoll. com. If you’d like to speak to someone in person, you can visit one of the SunPass offices in Florida. You can also find helpful information on their website at www. SunPass.
com, including an FAQ section with answers to common questions.
How late is SunPass customer service open?
SunPass customer service is available 24 hours a day, seven days a week. They offer both phone and email support. To contact them by phone, call 1-888-865-5352. If you would like to write an email, use the online contact form found on the SunPass website.
The website also allows you to search for the answer to your question. It contains a variety of helpful information, such as frequently asked questions, payment options, and general account information.
SunPass also provides online chat support from 8am-8pm EST, seven days a week.
What’s the difference between SunPass and SunPass pro?
SunPass and SunPass Pro are both electronic toll collecting systems that are used in the state of Florida. The main difference between the two is the number of toll roads and services each system can be used on.
SunPass is the standard electronic toll payment system that is offered throughout the state of Florida. It works on most of the toll roads and bridges in the state, and it can even be used to purchase tickets for some of the major airports.
SunPass Pro is an upgraded version of the SunPass system, and it is feature-packed with additional benefits. SunPass Pro can be used on most toll roads and bridges in the state, and it also comes with additional fees-free benefits on eight major airports including Miami International, Fort Lauderdale/Hollywood, Orlando International, and Tampa International.
It also offers discounted tolls on most tolls roads, as well as discounts of up to 20% off some Intermodal Passenger Connector (IPC) tickets.
Overall, the main difference between SunPass and SunPass Pro is the number of toll roads and services each system can be used on, as well as the additional benefits that come with SunPass Pro.
Can you activate a SunPass immediately?
Yes, you can activate a SunPass immediately. The Florida Department of Transportation (FDOT) allows you to register your SunPass online and use it right away. The online process is fairly simple and only takes a few minutes.
You will need your SunPass account number, the unique ID associated with your SunPass transponder, and a valid credit card to complete the activation process. You will also need to provide some personal information and create a username and password.
Once the activation is complete, you can begin using your SunPass immediately. The tolls you incur will be charged to the credit card provided during activation.
How long does it take to activate SunPass?
It typically takes 3-5 business days for your SunPass transponder to be activated. However, the exact time may vary depending on the type of transponder you purchased and how long it takes for your payment information to be processed.
To ensure that your transponder is activated as quickly as possible, make sure to provide accurate and up-to-date information. Additionally, you’ll need to call the toll free number provided on the back of the transponder to activate it.
If you have any issues with activation, you can reach the SunPass customer care team for help by phone or email.
Is SunPass by license plate?
No, SunPass is not by license plate. SunPass is an electronic toll collection system used in the state of Florida to allow motorists to use toll roads, bridges, and other tollways without having to pay cash or wait in line to pay their tolls.
With SunPass, a small electronic transponder is placed on your vehicle’s windshield. When you approach a toll point, your transponder will be detected by a toll reader, prompting your toll to be debited from your prepaid SunPass account.
When you register with SunPass, you must provide your vehicle make, model, and license plate number. However, the transponder doesn’t make use of the license plate number, instead using the unique ID number of the transponder itself.