To call Shipstation, dial +1 (888) 898-1954. This is the customer support line for the company. If you have an issue, press zero to go to the main menu and then follow the prompts to speak with a customer support representative.
You may be asked to provide your order number or tracking information when you call. Additionally, you can choose ‘3’ to access technical support and ‘4’ to learn more about specific features of Shipstation.
If you would rather contact Shipstation via email, you can use the website’s contact form at https://help. shipstation. com/hc/en-us/requests/new.
How do I change back to the old ShipStation?
To change back to the old ShipStation experience, you will need to uninstall the new version of the ShipStation app and then download and install the old version. Before uninstalling, you should back up your data by exporting all of your orders, shipping profiles and other settings to Excel or another file format.
To do this, go to Settings > Export in the navigation bar and select which items you would like to export.
Once you have exported your data, you can then uninstall the new version of the ShipStation app. After the uninstallation is complete, you will need to download the old version of ShipStation and install it.
On the login page, select the option to click “restore” and enter your username and password. Once you have logged in, you can then upload the backed up file of your settings and data to restore the old ShipStation experience.
Can you delete orders in ShipStation?
Yes, it is possible to delete orders in ShipStation. To do so, simply hover over the order in question and click on the “More Options” button, which is represented by three vertical dots. From the drop-down menu, select “Delete Order” and confirm that you really want to delete the order.
Bear in mind that orders that are already shipped cannot be deleted. Also, the ability to delete orders may vary according to the customer’s ShipStation plan, so it is best to check the plan details before attempting to delete an order.
Once an order is deleted, it is permanently removed from the customer’s ShipStation account and cannot be retrieved. Additionally, deleting an order only removes it from ShipStation, but not from any other store or inventory system the customer may be using.
Can ShipStation manage inventory?
Yes, ShipStation can manage inventory. ShipStation enables you to easily manage your inventory with a robust Inventory Management System. The system allows you to easily add products to your online store, add product images, track inventory levels, and more.
You can add an unlimited number of products, and track your inventory levels in real-time. You can also set up notification rules to alert you when inventory is running low, or you can set up automated restocking rules to ensure that your store is well stocked.
Additionally, you have the ability to track stock levels across multiple warehouses, and easily group and filter order data for a bird’s-eye view into overall inventory and sales performance. ShipStation also allows you to connect to all of your marketplaces and send custom product, location, and pricing information to each store to keep inventory levels up-to-date.
You even have the ability to manually adjust inventory levels from within ShipStation, or set up automated rules so that your inventory is always in sync with the other connected sales channels – giving you full control over your inventory levels.
What is the phone number to ShipStation?
The phone number to contact ShipStation customer service is 800-743-5710. The customer service line is available from Mon-Fri between 8:00am and 8:00pm Central Standard Time. You can also contact their support team via email at support@shipstation.
com or submit a ticket at https://help. shipstation. com/hc/en-us/requests/new.
Do you have to pay for ShipStation?
Yes, ShipStation offers both monthly and annual plans that you will need to pay for. If you choose the monthly option, you will be billed monthly based on the number of orders you have processed that month.
Plans start at $9 per month for up to 50 orders. If you choose the annual plan, you get a discounted rate per month and save on the transaction fees. Plans start at $59 per month for up to 500 orders.
If you process more than 500 orders per month, the cost for both monthly and annual plans will increase.
Is ShipStation legit?
Yes, ShipStation is a legitimate company. ShipStation is a web-based shipping software that provides small- and medium-sized businesses with tools to streamline the shipping process by helping them print shipping labels, manage orders, and track packages.
ShipStation has been rated highly by its customers and is currently used by thousands of companies across the United States. It has been in business since 2011 with several offices around the world and has been certified by both Facebook and the Better Business Bureau.
They offer a free 14-day trial of their services and are available to answer any questions you may have 24/7. Thus, it is safe to conclude that ShipStation is a legitimate company.
Does ShipStation charge per month?
Yes, ShipStation charges a monthly fee for its services. The exact amount depends on the plan you select, and is based on a combination of the number of orders you process each month as well as the number of carriers you use.
The cost of each plan includes access to all of ShipStation’s features, including support, integrations, and automation.
For the Starter plan, you can select either the Personal plan, which costs $9/month, or the Business plan which costs $29/month. For the Premium plan, the cost varies depending on the number of orders processed and the number of carriers used, but the base plan starts at $69/month.
The Enterprise plan also varies depending on orders and carriers, and starts at $129/month. The Elite plan is also customizable and starts at $259/month.
No matter the plan, there are no setup, customization, or subscription fees. Plus, all plans feature unlimited users, so no matter which plan you get, everyone who uses ShipStation is covered.
Why do people use ShipStation?
ShipStation is an automation software that helps people keep track of their orders and shipping process. It simplifies and automates the packing and shipping process to help save time, money and effort.
ShipStation is used by merchants and sellers selling goods online, whether it be through their own website or major online marketplaces like Amazon or eBay.
ShipStation allows merchants to easily upload orders from any online sales channel and manage them in one location. They can quickly select different carriers and process shipments using their preferred shipping method, taking into account the best rates, delivery times, and delivery locations.
ShipStation also offers insights into customer analytics, such as tracking shipments in real-time, setting up customized rules for processing orders, and even suggesting effective packaging options.
The software also helps merchants and sellers save on shipping costs by providing discounted and negotiated shipping rates from leading carriers. Furthermore, they can also automate their order fulfillment process by creating shipping templates and rules, which leads to improved efficiency and productivity.
Overall, ShipStation is an integrated shipping solution that helps merchants and sellers streamline and simplify their order fulfillment process, allowing them to keep better track of their orders and also save on shipping costs.
It also provides insights into customer analytics, making it easier for them to continually optimize their process and increase efficiency in the long run.
Can individuals use ShipStation?
Yes, individuals can use ShipStation! ShipStation is a web-based shipping software solution designed to help simplify, streamline, and automate retail order fulfillment. It’s been designed to facilitate the shipping process regardless of the user’s size; and individuals, as well as small, medium and enterprise businesses can access ShipStation’s features and benefits.
ShipStation is extremely user-friendly and enables users to manage their orders, label printing, and notifications from one central location. With ShipStation’s tools, individuals can quickly generate labels, track shipments, and view analytics.
Plus, ShipStation offers access to all major carriers, including USPS, FedEx, DHL, UPS and more, as well as discounts on shipping rates.
Furthermore, ShipStation comes with many features that are ideal for individual users, such as its customer profiles, customizable store branding, multi-channel inventory management, and many integrations and automation features.
As a result, individuals have access to a comprehensive platform that will provide them with the resources they need to run an efficient and organized shipping process.
How do I connect to my ShipStation connect?
Connecting to ShipStation Connect is a simple process that can be done following these steps:
1. Download the ShipStation Connect app on your phone or tablet.
2. Launch the app, enter your login credentials and click “Log In”.
3. Once logged in, you will be taken to the main page where you can access your ShipStation account, view your store details and settings, and view your active and pending orders.
4. When you are ready to connect to ShipStation Connect, click “Settings” and then “ShipStation Connect”.
5. On the ShipStation Connect page, click the link to get started.
6. Follow the instructions to download the Connect app and sign in with your ShipStation credentials.
7. Once connected, you can manage and track your shipments, as well as set up notifications and orders with customers.
8. You can also manage your store’s settings, such as sales tax information and payment methods.
9. To finish connecting to ShipStation Connect, you will need to provide a valid shipping address and agree to the terms and conditions.
Now that you’re connected to ShipStation Connect, you can start enjoying all the features it offers. With ShipStation Connect, you can quickly and easily process orders, track shipments, manage your store settings and more.
Are ship stations worth it?
It depends on your individual needs and budget. Ship stations can be a helpful tool to streamline the order fulfillment process and make it more efficient, which can save money over time. Ship stations can also help you to remain organized, as they have features like generating shipping labels and tracking order numbers, providing up-to-date information on shipping costs, and allowing you to rate shop across different carriers.
Additionally, they can be used to create branded packing slips or labels, which can help you give a good customer experience. Ultimately, it depends on how much time and money you want to invest in the logistical side of your business.
Weighing the costs and benefits of ship stations can help you decide if they are worth it for you.