Cancelling your Peloton subscription is easy.
First, sign into your Peloton account using the Peloton website or app.
Once signed in, find the “My Account” page, which is located under the “Profile” tab.
Once you’re in the “My Account” page, select the “Subscriptions” tab.
Now, click on “Manage” next to the subscription you wish to cancel.
From here, select “Cancel Subscription”. Be sure to select a reason for your cancellation under “Cancellation Reason”.
If you need a confirmation that the subscription was canceled, select “Send Confirmation Email”. Otherwise, your Peloton subscription will be canceled.
You’ll need to contact Peloton again if you decide to reactivate your subscription.
When can you cancel Peloton membership?
Peloton memberships can be canceled at any time, however, once cancellation is requested it cannot be reversed. If a Peloton membership is canceled mid-billing cycle, members will be charged for that billing period but will receive a prorated refund based on the remaining days of that billing cycle.
Cancellation can be requested through the Peloton app or website. For more information on cancellation and refund policies, please see the Peloton Member Agreement or contact Peloton support at support@onepeloton.
com for specific questions or concerns.
Can Peloton be used without subscription?
Yes, while signing up for Peloton does require a subscription, it is possible to use the Peloton app without one. If you don’t want to subscribe, you can access classes without signing in. However, you won’t be able to save classes, use leaderboards, see cycling or running stats, or have access to studio classes.
You can also rent a Peloton Bike or Tread for a period of time without a subscription, but you won’t have access to the full library of classes and features.
How do I reactivate my Peloton?
If you need to reactivate your Peloton bike, you should use your Peloton account to do so. First, log onto your Peloton account at www. onepeloton. com and click on the “home” link in the top menu bar.
Next, click on the “My Peloton” link. Here you will be able to access the “My Account” link on the left side of the page and then select the “Reactivate Bike” link. On the Reactivate Bike page, you will be prompted to enter your bike serial number and credential details.
Once this is done and you have accepted the terms and conditions, your bike will be reactivated. You will have access to all features and services provided on the Peloton and can reset any settings made before the bike was deactivated.
If you experience any difficulties reactivating your bike, you can contact customer service at 1-888-607-5671.
How much does Peloton app cost?
The Peloton app is an incredibly popular fitness solution that offers a variety of premium digital and physical fitness content. It allows users to access live and on-demand instructor-led classes and workouts, tailored nutrition plans, and personalised digital coaching—all from their own homes.
The cost of the app depends on a user’s individual needs and goals and there are several options for subscribing. Depending on the plan that you choose, the price for Peloton app subscriptions ranges from $12.
99 USD to $39.99 USD per month.
The Digital membership features unlimited access to all of Peloton’s on-demand classes and comes with a 30-day free trial for new members. This subscription costs $12.99 USD per month after the trial period.
The Digital + Equipment membership offers the same features as the Digital membership, plus full access to the Peloton Bike, Tread, and other Peloton equipment. This membership is the most expensive option and includes expenses such as the initial equipment cost and delivery.
Depending on what type of Peloton equipment you choose, the cost of this plan can range from $2,245 USD to $2,900 USD.
Finally, the All-Access Membership is $39.99 USD per month and includes access to all of Peloton’s workouts and classes, including running and strength classes, as well as access to their apparel and accessory shop.
How do I contact Peloton customer service?
The best way to contact Peloton customer service is to visit their website and click on the “Help Center” tab. From there, you can choose from a variety of options such as chat, email, or phone.
Chat is the quickest way to get help and you can use the “Contact Us” page to initiate a chat. For this option, all you have to do is enter your name and email address and write a short message outlining your question or concern.
A customer service representative will respond back as soon as possible.
You can also reach out to Peloton using the “Email Us” option. From there, you can fill out an online form and provide more details about your issue. Their customer service team will get back to you as soon as they can.
Finally, you can call Peloton’s customer service line at 1-866-679-9129. This line is open from 5:00 am to 8:00 pm Pacific Time. For urgent matters, press “2” for an immediate connection to a customer service representative.
No matter which method you use to contact Peloton’s customer service, you can expect fast and friendly service. They are dedicated to providing their customers with the best possible service experience.
Why is Peloton being Cancelled?
Peloton is facing a possible cancelation due to a combination of consumer backlash and financial concerns. The consumer backlash comes from a controversial ad that was released in December of 2019. The ad featured a woman gifting her husband with a Peloton bike for Christmas and then proceeded to follow her journey as she used the bike over the course of several months.
Many people perceived the ad to be sexist and offensive, leading to a strong public backlash and an overall decline in Peloton’s stock price.
Additionally, financial concerns are mounting as Peloton is currently facing lawsuits from individual shareholders regarding their transparency regarding the ad and its effect on the stock. Another lawsuit claims that Peloton misrepresented the potential of their bike and its overall performance.
These lawsuits, coupled with the decline in stock prices and overall consumer distaste of the ad, have led to a situation where Peloton is facing possible cancelation.
Is it easy to cancel Peloton?
No, it is not easy to cancel your Peloton membership. In order to cancel your Peloton subscription and cancel any associated payments, you need to contact Peloton customer service. You can contact their support team through Peloton Connect, by email, phone, or live chat and provide your request in writing.
Once your request is received and reviewed, Peloton will then provide you with a cancellation confirmation. Additionally, you’ll need to return any Peloton equipment in order for the cancellation to be fully completed.
The return shipping process may vary based on your equipment and membership type so make sure to check with Peloton customer service for any relevant instructions.
What is Peloton cancellation policy?
Peloton’s cancellation policy is designed to provide customers with maximum flexibility when it comes to cancelling orders. If you cancel your order within 24 hours of its placement, you are eligible for a full refund.
If you cancel your order after 24 hours of its placement, but before it arrives, you are eligible for a full refund, minus the cost of shipping. If you choose to cancel your order upon delivery, you are still eligible for a full refund, minus the cost of shipping, and a 15% restocking fee.
If your product arrives damaged or with missing parts, Peloton will provide a replacement or a full refund, provided that you submit a photo of the issue and contact customer service within 10 days of its arrival.
If your product is declared defective due to a manufacturer’s defect within 30 days of its arrival, Peloton will offer a full refund or replacement, and cover the cost of return shipping.
Does Peloton have a trial period?
Yes, Peloton does offer a 30-day trial period for select Peloton products. Currently, only Peloton’s Tread+, Bike+ and Digital Memberships are eligible for the 30-day trial. This trial period includes home delivery and installation of your equipment, full access to all of Peloton’s class content with the Digital Membership and one year of warranty coverage with the purchase of any Peloton Bike+.
The trial period officially begins on the date you receive your Peloton, and you can cancel within the 30-day trial period and receive a full refund as long as the equipment is returned in like-new condition.
If, during the trial period you decide to keep the equipment and become a Peloton Member, your account will be automatically charged the standard retail price of equipment and the applicable Membership package cost at the end of the 30-day trial period unless you cancel.