Cancelling your sale with Vivid Seats is easy. Simply contact Vivid Seats customer service either via their website, by phone (1-866-848-8499) or by email. When contacting Vivid Seats customer service, you’ll need to have your order number and the ticket buyer’s name on hand.
Once you are in contact with a Vivid Seats customer service representative, they will assess your order and will determine the best course of action. If you are looking to cancel your order, Vivid Seats may provide you with a full or partial refund if the tickets have yet to be shipped.
In most cases, Vivid Seats does not charge a cancellation fee, however, you may receive a refund in the form of a Vivid Seats account credit on a future purchase instead.
If you are inquiring about a standard ticket order, Vivid Seats will always attempt to cancel the order prior to tickets being shipped. However, if tickets have already been shipped, you will be unable to cancel the order and the tickets are no longer eligible for a refund.
In that case, you will have to sell the tickets through another avenue.
Can u get a refund for Vivid Seats?
Yes, you can typically get a refund for Vivid Seats. Vivid Seats has a FanProtect Guarantee. This allows you to get a refund if your tickets are not delivered on time, if they are not valid or if the event is canceled.
If the event is postponed or rescheduled, you will have the option to receive a refund, however, all processing fees will be nonrefundable. To request a refund, you can contact Vivid Seats’ customer support.
You can get in touch with them through their website, through a live chat, or by calling their toll-free phone number.
What happens if your tickets don’t sell on Vivid Seats?
If your tickets don’t sell on Vivid Seats, you have a few options. You can relist them for sale at a discounted price, which may attract more buyers. You can also list them for sale in the Marketplace and have buyers bid on them.
This is a great option for more popular events, as it allows you to set a reserve price, ensuring that you at least receive the amount you set as the minimum price for your tickets. Finally, you can contact Vivid Seats’ Customer Service team and they will cancel your tickets and provide a full refund on your purchase.
How do I contact Vivid Seats customer service?
If you need to contact Vivid Seats customer service for any reason, there are a few different ways to get in touch:
Phone: You can reach Vivid Seats’ customer service line by calling 1-888-717-6563 from 8:00 a.m. – 8:00 p.m. Central Time Monday – Friday, 9:00 a.m. – 7:00 p.m. Saturday – Sunday.
Email: You can submit a general inquiry or ask a question by sending an email directly to [email protected].
Chat: If you’d like to speak with a customer service representative in real-time, you can use the Live Chat feature on Vivid Seats’ website.
Self-Help: If you need assistance but don’t need or want to speak with a customer service representative, you can take advantage of the self-help options. You can access their FAQs, which provide answers to a wide range of questions, as well as browse their Help Guides for more info.
No matter how you contact Vivid Seats’ Customer Service Team, they’re available to assist via phone, email, chat, or self-help Monday – Sunday from 8:00 a.m. – 8:00 p.m. Central Time.
Is Vivid Seats reliable for tickets?
Yes, Vivid Seats is a reliable source for tickets. Vivid Seats has a long-standing reputation for selling tickets that are genuine and up-to-date. They offer a 100% buyer guarantee, which ensures that all tickets will be genuine, valid for entry and arrive in time for the event.
Furthermore, Vivid Seats is a legitimate ticket broker, so you don’t have to worry about your tickets being fake or counterfeited. They also have a customer service team that is available 24/7 to assist you with any questions or concerns you might have about their services.
Additionally, Vivid Seats has been a Better Business Bureau (BBB) accredited business since 2006 and has an A+ rating, which means they have a longstanding commitment to good customer service and overall customer satisfaction.
In summary, Vivid Seats is a secure and reliable source for tickets.
Can you change your seats on Vivid Seats?
Yes, it is possible to change your seats on Vivid Seats. To change your seats, you need to enter your order number and the email address used at checkout. Then select the “Change Seats” button and use the interactive map to select new seats.
You may also be able to exchange your seats for similar seats or upgrade your seats. Please note that you may only be able to change your seats if they are still available and if they are not restricted or sold as part of a special package or promotion.
If you have any trouble or questions, you can always contact Vivid Seats customer service team who will be happy to help you.
How does Vivid Seats have tickets before they go on sale?
Vivid Seats is committed to providing fans with the best selection of tickets before they go on sale to the public. Vivid Seats has developed a network of professional ticket brokers and select ticket suppliers.
They use this network to seek out available tickets from licensed sellers and primary sources. Not only do they secure tickets from box offices and the venues, but Vivid Seats also obtains tickets from season ticket holders, regular sellers, and other ticket owners.
In order to make sure fans get the tickets they want before they go on sale to the general public, Vivid Seats is always adding new listings to their inventory. Their research and reseller teams work proactively to find tickets before they are released to the public.
On their website and app, fans can view a Vivid Seats’ predicted availability date. This date is determined by analyzing various data points and market trends.
Vivid Seats also offers a Verified Fan program, which rewards loyal fans with Early Access tickets for select events. The program is designed to help connect fans with the best selection of tickets before they go on sale.
In some cases, fans may even be able to purchase tickets before the general public is able to. All Verified Fans must register and complete the verification process in order to access tickets.
By leveraging their network of professional ticket suppliers and brokers, Vivid Seats is committed to providing their customers with the best selection of tickets before they go on sale to the general public.
Can I transfer vivid seat tickets to Ticketmaster?
No, you cannot transfer vivid seat tickets to Ticketmaster. Vivid Seat and Ticketmaster are two different ticketing platforms, which means they use different barcodes and ticketing technologies. While some events may be available on both sites, there is no way to transfer tickets from one platform to another.
If you have purchased tickets on Vivid Seat and wish to use them on Ticketmaster, then you should contact their customer service teams to see if they can arrange a transfer.
Is Vivid Seats a trusted seller?
Yes, Vivid Seats is a trusted seller. It is a reputable ticket marketplace that allows people to buy and sell tickets for live events. Since 2001, Vivid Seats has been providing customers with a secure and hassle-free way to purchase tickets, and has earned the trust of millions of customers around the world.
The company is committed to providing a secure and transparent ticket buying and selling experience, and always ensures that customers receive legitimate tickets and the best prices they can find. Vivid Seats is accredited with the Better Business Bureau and has a strong A+ rating, which is proof of their commitment to excellent customer service.
Additionally, all transactions are covered by 100% Buyer Guarantee, which provides customers with a risk-free ticket buying experience.
Is Vivid Seats owned by Ticketmaster?
No, Vivid Seats is not owned by Ticketmaster. Vivid Seats is its own independent ticket marketplace and online ticketing service, not affiliated or connected with Ticketmaster. It is an online marketplace that specializes in tickets to live events, including concerts, comedy, sports, theater, and festivals.
Vivid Seats offers price transparency, allowing customers to view the full face value and secured inventory.
Is SeatGeek same as Vivid Seats?
No, SeatGeek and Vivid Seats are two different ticketing companies. SeatGeek is a ticket search engine and ticket aggregator, which means it uses a variety of sources to find tickets for events. It also has a price recommendation engine and mobile app.
Vivid Seats is a ticket marketplace where buyers can purchase tickets directly from sellers for events ranging from sports to concerts. Vivid Seats also allows sellers to list their tickets for sale directly on the site.
While both companies offer tickets for a variety of events, it is important to note that they are two distinct ticketing solutions.
Is Vivid Seats more expensive?
It depends on the event and tickets you’re looking for. Generally speaking, Vivid Seats tends to be more expensive than other ticket seller websites. This is because Vivid Seats is a secondary marketplace for ticket resellers.
Vivid Seats provides guarantees for buyers, so the tickets tend to go for higher prices. However, Vivid Seats has bargain prices available for tickets in the “Fan-to-Fan” marketplace. This is where tickets are sold directly from individual buyers, so fans can score tickets at lower prices than what is available from ticket brokers.
Ultimately, it’s up to you to determine how much you are willing to pay for tickets and decide for yourself if Vivid Seats is more expensive.
Why are Vivid Seats fees so high?
Vivid Seats fees can be high for a variety of reasons. The most common reason is that Vivid Seats charges fees for their services, such as access to their ticket database, customer support, and offers to help buyers find tickets at the best prices.
Other fees may include processing fees, delivery fees, convenience fees, or taxes. These fees can add up quickly when you’re purchasing multiple tickets for an event. Additionally, the cost of tickets on Vivid Seats is often higher than the face value of tickets purchased from the venue or a ticketing partner, as Vivid Seats charges premium prices for tickets, which is reflected in the higher fees.
Lastly, the fees may also be affected by the availability of tickets and the demand for an event, as tickets offered on Vivid Seats tend to sell quickly and at higher prices due to their network of brokers and ticket resellers.
What percentage does Vivid Seats take?
Vivid Seats takes a variable percentage depending on the type of ticket and the type of seating, ranging from 10-20%. For example, tickets that are listed at or below face value (the actual cost printed on the ticket) will generally have between 10-15% taken for the service fee.
Seats listed above face value will have a fee of 20%. Vivid Seats also charges an additional 5% of the order total for shipping and handling, as well as other processing fees.