If you are looking to file a complaint with Thumbtack, it’s best to follow the steps outlined on their website. According to their website, the best way to voice your complaint is to submit a Help request.
To do this, start by logging into your account on Thumbtack. com and clicking the “Help” link in the upper right. From there, choose the issue you’re having and explain the issue in detail.
Once you’ve submitted the Help request, you should receive an email from a representative who will work with you to get the issue resolved. Keep in mind that the more detailed your Help request is, the more accurately representatives can address your complaint.
Also, if Thumbtack has asked for additional information from you, make sure to provide it promptly.
If, after a few days, you haven’t received a response from Thumbtack or feel like what you’ve been offered isn’t satisfactory, you can reach out to additional contacts at Thumbtack. This includes their customer service team (helpreply@thumbtack.
com), their general contact center (contactus@thumbtack. com), and their customer service line (1-800-342-1706). You can also reach out to their social media accounts for additional support.
Ultimately, the best way to file a complaint with Thumbtack is to create a Help request and follow up with their customer service team when necessary. Doing this should ensure that your complaint is heard and addressed.
Is Thumbtack a reliable service?
Yes, Thumbtack is a reliable service. Thumbtack has been around since 2008 and has earned the trust of over 3 million professionals. They have a four-step verification process in place to help ensure the professionals users find are legitimate and reliable.
They also have a dedicated service team that can help guide customers in finding the right professional for their project and troubleshoot any problems that may arise. Additionally, Thumbtack has an A+ rating from the Better Business Bureau and offers a money-back guarantee if customers are not satisfied with the services provided.
What are direct leads on Thumbtack?
Direct leads on Thumbtack are leads from customers who have responded to a professional’s profile or quote request on the Thumbtack platform. These leads are more likely to turn into bookings than unqualified general leads, and Thumbtack guarantees that most of the leads you receive will be genuine.
Professionals can view potential customers’ quote requests, see their project details and contact information, and decide whether to offer them a quote. In addition, Thumbtack offers a recommended pricing and discounts feature, so professionals can offer competitive quotes to their prospects.
With direct leads, there is no marketing or advertising needed beyond the professional’s Thumbtack profile, saving them time and energy. Thanks to Thumbtack’s lead tracking feature, professionals can easily monitor, measure and track the performance of their leads, so they can make informed decisions and do what works best to increase their bookings and revenue.
Does it cost to use Thumbtack?
Using Thumbtack typically doesn’t cost anything unless a customer hires a professional through the platform. If a customer finds someone they want to hire through the platform, they must pay Thumbtack a service fee that’s automatically added to the total cost.
The fee varies from category to category and from area to area and is typically 15-20% of the job cost,so it’s a good idea to factor that fee into the total when budgeting for a project. However, if customers simply post a job but don’t actually hire anyone, there’s no charge.
The only other cost associated with using Thumbtack may be paid advertising, which customers can choose to do in order to get more exposure for their job posting and have it displayed in more places within the system.
Ads start at $1.30 each and customers can decide how much to spend each time they post a job. If they don’t want to do any advertising, they can post jobs in the free section of the site and still get quotes from professionals.
Do you tip people on Thumbtack?
Yes, it is customary to tip people on Thumbtack. Depending on the particular job, you may want to tip a flat amount or a percentage. Thumbtack suggests tipping a minimum of 10-20% for general services and 15–20% for tasks that require high skill or specialized knowledge.
For more involved projects and larger jobs, you can up the tip to 15–20%. Keep in mind that tipping is always at the discretion of the customer, so if you feel unsatisfied with the service you can choose not to tip them.
If a provider offers excellent service, tipping is a great way to show your appreciation.
Why do I have to pay on Thumbtack?
Thumbtack is a marketplace for local services, helping customers find the right pro for any job. When you hire a pro through Thumbtack, you pay through their secure checkout system.
The reason why you have to pay through Thumbtack is because Thumbtack is committed to making sure that your service experience is safe and secure. This means that your payments are protected and that the pros you hire are reputable and reliable.
Thumbtack also helps protect you against fraud, scams and other dishonest activity.
Also, by using Thumbtack, you get access to high-quality, experienced pros who are thoroughly background-checked. All of the pros who come through Thumbtack are committed to professional service and customer satisfaction.
By ensuring that all payments are made through the secure checkout system, Thumbtack keeps you and your payments safe and secure.
Finally, Thumbtack helps make sure you get the best value for the services you’re paying for. The Thumbtack platform helps to ensure that you’re only ever paying for what you get and that you’re getting the most bang for your buck.
So, everything you pay for on Thumbtack is secure, protected and of the highest quality.
Can you advertise on Thumbtack for free?
No, you cannot advertise on Thumbtack for free. Thumbtack is a marketplace for services that allows customers to search for and book services. In order to advertise on Thumbtack, you must purchase a Pro Membership which is a monthly subscription with different levels of pricing based on the services you offer.
With a Pro Membership, you can create a profile with information about your services, view customer reviews, be listed in search results, send quotes to customers, add service photos and videos, and manage bookings.
If you decide to upgrade your Pro Membership, you will also have access to exclusive tools to increase your visibility and bookings.
What is a weekly budget on Thumbtack?
A weekly budget on Thumbtack is the amount of money you plan to dedicate to your Thumbtack account each week. This helps you control and measure your financial resources while ensuring you are continuously reaching new customers, booking jobs, and growing your business on Thumbtack.
When setting up your weekly budget, you will have the option to choose between two budget types, Automatic and Manual. Automatic budgeting allows Thumbtack to adjust your budget each week to ensure you have the best opportunity to book new customers.
With Manual budgeting, you are able to determine the exact amount you’d like to spend each week.
When selecting a weekly budget, you can choose the job categories that fits your business and budget. You can also adjust the job categories and prices in your budget to increase or decrease your spending.
Additionally, you can always turn your budget on or off on your account settings page.
Is Thumbtack a subscription?
No, Thumbtack is not a subscription. Thumbtack is an online platform that connects customers with local professionals like plumbers, electricians, and more. Through Thumbtack, customers can search for professionals in their area, compare offers and ratings, and hire professionals directly.
Thumbtack is free to use and customers only pay when they hire one of the professionals they have contacted. This payment is separate from any subscription and depends on the project. So, while Thumbtack is not a subscription, it is a great tool for customers looking to find the right pro for their projects.
Can I dispute a review on Thumbtack?
Yes, you can dispute a review on Thumbtack. To dispute a review, you’ll need to first go to the Reviews page on your vertical and select the review you want to dispute. Once you select the review and click the “Dispute” button, you’ll be taken to a form where you can explain in detail why you are disputing the review.
Once the review is submitted, Thumbtack’s consumer protection team will review and reach out to the reviewer to confirm their experience with the service provider. If the reviewer confirms their review, it will remain on your profile.
However, if the review does not comply with Thumbtack’s Quality Standards, it will be removed from your profile.
Please note that it’s easy for reviewers to update their previous reviews, and that you and the reviewer are able to communicate with each other directly through the Thumbtack messaging system. This can give you a chance to reach out to and work out any misunderstandings before taking the dispute route.
Are Thumbtack pros vetted?
Yes, all Thumbtack pros are vetted before they’re allowed to join the platform. The vetting process includes verifying identity and skills, including license credentials or certification for certain services, as well as requiring a background check for all pros that are members in good standing.
Additionally, Thumbtack uses both automated and manual reviews to ensure that the profiles are accurate and that their business models are legitimate. All pros have their own reviews and ratings, allowing customers to make informed decisions about who to work with for their individual needs.
What is the difference between Thumbtack and HomeAdvisor?
The difference between Thumbtack and HomeAdvisor lies in the services they provide and the customer experience they offer. Thumbtack offers a platform that helps customers to find, hire, review and message local professionals for personalized services, from housekeeping to plumbing, landscaping and others.
HomeAdvisor provides a marketplace for customers to find and compare local home improvement professionals and services. In addition to offering quotes for services, HomeAdvisor allows customers to view reviews and customer ratings of each professional before making a decision.
Both services help customers save time and money by connecting them with local professionals and getting the job done quickly and effectively. However, their main difference lies in the user experience they offer.
Whereas Thumbtack’s model is built around instant bookings and a personalized approach, HomeAdvisor has a more traditional service, with customers searching through a variety of categories and submitting a request for quotes.
This means that HomeAdvisor provides a more structured approach when looking for a professional service.
Why does Thumbtack need my Social Security number?
Thumbtack needs your Social Security number in order to complete a standard background check, which is typically required for any services advertised on the platform. In addition, for users that are providing services, it’s important to be able to track payments for tax filing and reporting purposes.
Social Security numbers are a reliable and secure means to verify identity and this information is kept strictly confidential. As part of the verification process, Thumbtack also encrypts the entire Social Security number in order to ensure your information is even more secure.
Do customers pay on Thumbtack?
Yes, customers do pay on Thumbtack. Thumbtack is an online platform that connects customers to local service professionals for a variety of services, including home improvement, personal & event services, lessons, auto, health & beauty and many more.
When customers hire a professional from Thumbtack, they are required to pay for the services they have requested. The payment is typically facilitated by Thumbtack through their payment processing partner, Stripe.
The amount of the payment is agreed upon between the customer and the professional prior to the services being rendered. Customers can pay through various methods, such as credit cards, PayPal, Apple Pay, Google Pay and eCheck.
Is Thumbtack a guaranteed hire platform?
No, Thumbtack is not a guaranteed hire platform. Thumbtack is an online marketplace that connects customers with service professionals for their local and home-improvement needs. Instead of providing a guaranteed hire platform, Thumbtack offers a wide variety of resources to help customers search for the right professional for their project.
Thumbtack provides customers an extensive directory and detailed profiles of service professionals in their area, as well as ratings and customer reviews about their experience with the professional.
Customers can use these to search for and compare service professionals before deciding who to hire. Additionally, the Thumbtack Guarantee ensures customers receive a full refund in the event of any dissatisfaction with the service they receive.
Ultimately, Thumbtack’s goal is to help customers find the right service professional for their project, but there is no guarantee of hire. Customers should take their time to review all of the resources provided and to weigh their options before making a hiring decision.