There are a few different ways to get in touch with Compton Care depending on your needs. Compton Care offers medical services, behavioral health services, dental services, vision services, and health education programs to residents of Compton and surrounding communities. Knowing the best way to contact them can help you access the services you need more efficiently. Here are the main options for contacting Compton Care:
By phone
The main phone number for Compton Care is (310) 605-5500. This number will connect you to the operator who can direct your call to the appropriate department or clinic location. Some direct clinic phone numbers include:
- Compton Care Medical Clinic: (310) 605-5588
- Compton Care Dental Clinic: (310) 605-5674
- Compton Care Behavioral Health Services: (310) 605-5533
Clinic phone lines are open Monday-Friday from 8:00am-5:00pm. For after-hours medical needs, call (310) 605-5500 and follow the prompts to speak to an on-call provider.
By email
Sending an email is a convenient way to make initial contact, ask general questions, or send documents. Main email addresses include:
- General inquiries: [email protected]
- Patient medical records: [email protected]
- Billing inquiries: [email protected]
You can expect an email response within 1-2 business days. For urgent matters, call by phone instead.
In person
Visiting a Compton Care clinic directly allows you to talk to staff and get services in person. Locations include:
- Compton Care Medical Clinic: 205 W Compton Blvd, Compton, CA 90220
- Compton Care Dental Clinic: 251 W Rosecrans Ave, Compton, CA 90222
- Compton Care Vision Clinic: 701 W Rosecrans Ave Suite 2, Compton, CA 90222
Walk-in hours vary by clinic, so call ahead to confirm office hours and availability. Appointments can also be scheduled by phone.
Online portal
Current Compton Care patients can message their provider, view test results, request prescription refills, and more through the online patient portal. Ask at your next appointment about getting set up with portal access.
Making an Appointment
To make a doctor, dental, or vision appointment with Compton Care, these are the main options:
By phone
Call the clinic phone number and follow the prompts to schedule with the soonest available provider. Calling allows you to speak with a real person who can look at availability and schedule your appointment directly. Phone numbers for each clinic are:
- Medical: (310) 605-5588
- Dental: (310) 605-5674
- Vision: (310) 605-5688
Phones are open Monday-Friday 8am-5pm for appointment scheduling.
Online portal
Existing patients with portal access can self-schedule appointments online based on available openings. First complete portal registration at your clinic, then login online to schedule.
In-person
For walk-in immunizations, lab draws, or urgent same-day needs, you can come directly to your Compton Care clinic location to see if a provider is available. Bring your insurance card and photo ID. Hours depend on location.
Making a Dental Appointment
Compton Care’s full-service dental clinic provides cleanings, fillings, extractions, dental surgery, and more. To schedule a dental visit:
Call (310) 605-5674
Calling the dental clinic number is the best way to book an appointment with the dental provider of your choice. Tell the scheduler the type of appointment you need and they will check availability in the schedule.
Online patient portal
Existing dental patients can log into the online portal to view upcoming availability and self-schedule a dental cleaning, follow-up, or other routine visit. The portal shows openings in real-time.
Walk-in visits
The dental clinic offers limited walk-in appointment slots for urgent dental issues like pain, swelling, trauma, or a lost filling. Sign in at the front desk to be evaluated. Treatment depends on availability that day.
Making a Vision Appointment
To schedule an eye exam or appointment at Compton Care’s vision clinic:
Call (310) 605-5688
The vision clinic phone number is the best option for booking eye exams, contact lens checks, and other vision appointments. Tell them the reason for your visit so they schedule enough time.
Online patient portal
Existing patients can use the online portal to schedule follow-up vision appointments if a slot is open that fits your schedule. The portal shows real-time availability.
Walk-in for glasses adjustments
You can walk in for quick glasses adjustments or repairs. Sign in at the front desk – wait times vary based on demand. Appointments for eye exams are recommended.
Contacting Specialists
To schedule with on-site specialty providers at Compton Care like OB/GYN, podiatry, orthopedics, and more:
Ask for a referral
Talk to your primary care provider about getting a referral to see a specialist. They will enter the referral into your electronic medical record.
Call the specialist’s office number
Once you have a referral, call the office number for that specialty area which differs from the main clinic number. Tell them you have a referral to schedule.
Use the online patient portal
If you have a specialist referral in the system, you can use the portal to browse openings on that provider’s schedule and book online.
Contacting Behavioral Health Services
Compton Care offers counseling, psychiatry, substance abuse treatment, and other behavioral health services. To get in touch:
Call (310) 605-5533
The behavioral health clinic has its own phone number. Call to schedule evaluations, therapy appointments, medication management, and more. Tell the scheduler your needs.
Walk in for emergencies
If you or a loved one is having a mental health crisis or emergency, go directly to the behavioral clinic for evaluation and assistance. No appointment needed.
Email intake staff
You can email intake staff at [email protected] to ask questions about services, insurance coverage, scheduling, referrals, and eligibility prior to an appointment.
Booking Online Through the Patient Portal
Compton Care’s online patient portal allows existing patients to schedule appointments through a computer or mobile device conveniently. Here are tips for booking through the portal:
Activate your portal account
To use the portal, you must first complete registration in-person at your clinic location. Provide your email and ID to get a login code.
Log in and navigate to “Appointments”
Go to the portal site and enter your unique username and password. Click on “Appointments” in the menu.
Select service type
Choose the category for your visit like “Well Visit” or “Dental Cleaning.” This brings up openings specific to that service.
Pick an available time slot
View the calendar for green openings and select a time that works best for your schedule. Book it right online.
Get confirmation
You will receive an email confirming your booked appointment time and location. You can also double check your appointment details under “My Appointments”.
Canceling or Rescheduling Appointments
If your schedule changes and you cannot make your Compton Care appointment, follow these steps to cancel or rebook:
Call the clinic number
Phone the clinic or doctor’s office number where your appointment is scheduled. Tell the staff you need to cancel or reschedule the date/time.
Notify via patient portal
Log into your portal account, go to upcoming appointments, and use the cancel or reschedule feature. Alter your existing booking.
Email the office/provider
Find the email address for the specific office or doctor you booked with and send an email asking to cancel or reschedule your slot. Be sure to include your full name and appointment date/time in the message.
24 hour notice required
Make sure to cancel or reschedule at least 24 hours in advance so the clinic can offer the open slot to other patients. Failure to provide sufficient notice may result in a cancellation fee.
Checking In for Appointments
To check in for your scheduled in-person appointment at Compton Care:
Have your insurance card ready
Make sure you bring your current insurance card (or your child’s card if they are the patient) to every visit. This is needed to confirm coverage and billing details.
Bring photo ID
Valid photo identification like a driver’s license or passport helps verify your identity and date of birth at check-in.
Arrive 15 minutes early
Aim to arrive about 15 minutes prior to your visit time to complete the check-in process and any additional paperwork.
Know co-pays required
Be prepared to pay any co-payment or deductible amounts owed for that visit based on your insurance plan. Compton Care accepts most forms of payment.
Sign in at reception
Once you arrive at the clinic, go to the front desk or check-in kiosk and provide your name and appointment time to the receptionist.
Complete any additional forms
Staff may have you fill out or update a medical history form, sign consent forms, or answer screening questions since your last visit.
Update contact information
Let the front office know about any changes to your phone number, home address, or other contact information to keep records up to date.
Contacting Billing Department
To get help with Compton Care billing statements, payment plans, insurance questions, or other financial matters:
Call billing phone number
The centralized billing department phone number is (310) 605-5577. Call this line during regular business hours for billing questions.
Email billing staff
Reach the billing department at [email protected]. Email is useful for providing background info, documents, or non-urgent inquiries.
Schedule a billing appointment
For complicated billing situations like negotiating payment plans, you may schedule a phone or in-person appointment with billing staff through the centralized appointment line at (310) 605-5500.
Mail billing correspondence
When sending applications, checks, or documentation, mail items to Compton Care Billing Department, PO Box 740, Compton, CA 90223. Include your account number.
Use the patient portal
Current patients can log into the portal to conveniently pay bills, set up payment plans, provide proof of insurance, check balances due, and manage billing tasks online.
Obtaining Medical Records
To get copies of your Compton Care medical records:
Request records in writing
Mail or deliver a written request form with your name, date of birth, dates of treatment, and signature to Compton Care Medical Records at 205 W Compton Blvd, Compton, CA 90220.
Call (310) 605-5522
You can request records or ask questions about the process by phone. Have your information ready including specific records needed and where to send them.
Email a release form
To expedite the process, download a release form from the website, fill it out with your info, and email it to [email protected]. Processing is faster with a completed form.
Expect a fee
There is usually an administrative fee for copying and mailing medical records. This doesn’t apply if sending directly to another provider. Fees depend on page count.
Check timeframe
It may take up to 2 weeks to fulfill records requests, or longer if information is archived off-site. Urgent requests may be expedited by calling.
Following Up After a Visit
Need to communicate with your Compton Care provider or care team after an appointment? Here are options:
Call the clinic or doctor’s office
Calling is the fastest method if you need medical advice, have questions about your visit, want to schedule a follow-up, or have other timely needs.
Leave a voice message
If your provider isn’t available when you call, leave a voice message on their personal extension to state your name, call reason, and contact number. Check that you have their direct number.
Send a portal message
Use the online patient portal to send a detailed non-urgent message to your provider and care team. They typically reply within a few business days through the portal.
Email the provider
If you have your specific provider’s email, sending a message is another option for updates, questions, medication refill requests, and other follow-up items after an appointment.
Discuss at next visit
For non-pressing concerns, make notes to bring up topics at your next scheduled in-person visit. This allows face to face discussion.
Providing Feedback
Compton Care encourages patients to provide feedback about their experiences to help improve services. Patients can share input by:
Filling out surveys
After appointments and procedures, you may receive email or mail surveys requesting feedback on satisfaction, provider communication, and other aspects of care. Filling these out helps Compton Care enhance quality.
Emailing administration
Send constructive feedback or suggestions to [email protected]. The administrative team reviews emails to identify opportunities to better serve patients.
Speaking to clinic managers
Talk directly to managers at your Compton Care location to discuss experiences. They document concerns and compliments.
Filing formal comments
Formal complaints or serious incidents can be reported through Compton Care’s Patient Relations office by calling (310) 605-5575 or emailing [email protected].
Posting online reviews
Consider leaving honest, fair reviews about Compton Care clinics and providers on sites like Google, Yelp, and Healthgrades to inform other patients and the community.
Conclusion
In summary, Compton Care offers a variety of ways to connect including by phone, portal, in-person, and email. Options depend on the type of services needed and urgency of the situation. Knowing the right contacts for appointments, billing, medical records, and follow-up care ensures you can conveniently access Compton Care’s services and provide important feedback on your healthcare experiences. Their caring and dedicated staff is available through multiple channels to serve the needs of you and your family.