If you need to talk to a representative at shopper support, the best way is to submit an online request on their website. You can go to their Contact page and fill out a form with your information, the subject of your enquiry, and your message.
Alternatively, you can reach their support team over the phone by calling the number provided on their website. If you’re in the UK, the number is 0800 048 0785 (lines are open 8am- 8pm, Monday-Friday).
You can also send an email to customerservice@shoppersupport. co. uk and a member of their support team will answer your query.
How do I chat with Instacart?
Chatting with Instacart is very easy! You can conveniently initiate a conversation with an Instacart representative online by visiting their website and locating the Help Center. From there, you can go to the Contact Us tab at the bottom of the page and select “Chat with us” to start a conversation.
Once you’re connected, you can choose the topics you’d like to discuss, ask questions and get prompt responses from the Team at Instacart. The process is available 24/7, and you should be able to receive an answer from an Instacart representative in minutes.
Can I speak to someone from Instacart?
Yes, you can certainly speak to someone from Instacart. The best way to do this is to contact their customer support team. You can reach the customer support team through email, the website or by phone.
You can find their contact information on the website. On their site, you can also search for support topics to see if your question has already been answered. The Instacart customer support team should be able to answer any specific questions you have about their product or service.
What do Instacart shoppers get paid?
Instacart shoppers get paid a base rate of $7-$10 per hour, in addition to other bonuses. When accepting and completing orders, shoppers earn money for each item they pick, shop, and deliver. They can also earn bonus cash by working on Batches, Instacart’s incentivized batches, and extra pay on certain orders, such as “Express” orders, which are larger and have a higher pay rate.
Instacart shoppers may also receive tips for their services, although these are left at the discretion of the customer. In addition to the base rate, Instacart shoppers can receive commissions from sales and exclusive offers from Instacart.
How does Instacart verify employment?
Instacart verifies employment by requiring applicants to submit an official employment verification form from their employer. This form must be completed by the employer, and it should confirm the applicant’s position, start and end dates of employment, and total hours worked.
Once the form is submitted to Instacart, it will be reviewed by a member of the team to make sure all the necessary information is present and accurate. If anything is found to be missing or inaccurate, Instacart may request additional documents or proof of employment.
Additionally, Instacart may conduct an independent third-party investigation of the applicant’s employment history in order to verify the information provided. This process helps to ensure that only verified applicants are approved to work as Instacart in-store shoppers.
How trustworthy is Instacart?
Instacart is generally considered a very trustworthy company. In 2020, they were named a top five most trusted brand in ecommerce in the United States according to the Reader’s Digest Most Trusted Brand Award.
In addition, Instacart has taken several steps to protect its customers, including implementing safety measures to protect shoppers and contactless delivery options. Furthermore, they offer an extensive refund policy if customers are unsatisfied with their order, or if there is any food safety concerns.
Finally, all shoppers working for Instacart have passed a background check and extended training in food safety and proper order handling to ensure customers are receiving quality products. These measures make Instacart a trustworthy and reliable source to get your groceries and essentials safely delivered to your home.
Can you quit Instacart at any time?
Yes, you can quit Instacart at any time. Meaning that you can stop working with them at any point. If you would like to stop working with Instacart, you can simply delete your account within the app.
However, depending on which payment method you used for your Instacart orders, you may need to wait for your transactions to be processed before your account is completely closed and you are no longer associated with Instacart.
Why did Instacart charge me $99?
Instacart charges $99 for an Instacart Express annual membership, which provides customers with unlimited, free delivery on orders over $35. The Express membership also provides customers with reduced service fees, exclusive discounts, and other benefits.
The $99 charge for the Express membership covers the costs of providing the benefits and services associated with the program. Additionally, Instacart also offers plans for businesses and institutions, which involve fees related to the specific service plan and its associated benefits.
If you have any further questions or concerns about the Instacart Express annual membership and its associated fees, please contact Instacart support at https://help. instacart. com/.
Does Instacart charge a monthly fee?
No, Instacart does not charge a monthly fee. Instacart operates on a pay-per-order basis, meaning customers can order as much or as little as they like with no monthly fee. However, Instacart does offer an Express membership that allows customers to get free delivery on orders over $35 and other discounts in exchange for a $99 annual fee.
There is also a Business membership that has no annual fee but adds additional features such as unlimited free deliveries and a free trial period.
Can you communicate with Instacart shopper?
Yes, you can communicate with Instacart shoppers. Instacart has an in-app messaging system called the ‘Shopper tasks’ which allows you to communicate with Instacart shoppers in real-time. This messaging system is available on both the mobile app and the shopper task website.
To communicate with a shopper, you need to first select a task and wait for a shopper to accept it. Then, you can enter the shopper’s name and task information into the ‘Shopper Tasks’ section within the app, and you’ll be able to communicate with them.
You can also view any upcoming tasks and send messages with select task details. Depending on the type of task, you can also upload photos and documents to help the shopper understand what you need. It’s important to remember to be polite and respectful when communicating with a shopper, as they are an important part of your Instacart experience.
Does Instacart send you an email?
Yes, Instacart does send you emails. They may include updates about new features or promotions, as well as receipts for orders and associated order confirmations. Depending on your preferences, you may also receive emails about personalized recommendations or seasonal updates.
If you have an Instacart Express membership, you will also receive emails with updates about subscription benefits and renewal. You can choose to opt in or opt out of various emails through the Account Settings section of your account.
How do I set up Instacart notifications?
Setting up Instacart notifications is a simple process. First, open your Instacart app and log in to your account. Once you’re logged in, select the ‘Settings’ tab.
From the ‘Settings’ menu, select ‘Notifications’ to access the various settings available. Within ‘Notifications’, you can allow the app to send you emails, push notifications, and SMS messages regarding orders, order updates, promotions, and other relevant information.
If you wish to restrict the type of notifications you receive, select ‘Customize’. Here, you can toggle the type of notifications you’d like to receive. When you’re done, select ‘Save’.
Overall, setting up notifications in the Instacart app is a straightforward process. All you need to do is open the app, access the ‘Settings’ tab, select ‘Notifications’, and configure the settings as desired.
Why am I not getting any promotions on Instacart?
There could be several reasons why you’re not getting any promotions on Instacart. It could be due to your performance ratings or because of other factors like customer feedback, order accuracy, and customer service.
Additionally, customer orders available in your area, the amount of other shoppers in your area, and how crowded the stores are can all factor into your ability to get promotions.
Another key factor could be the number of trips or batches you complete in a given time period. Instacart prioritizes shoppers who make several trips in a short period of time, so if you’re not loggin in and making trips regularly, it’s hard to get a promotion.
It’s also possible that you have failed to follow the company’s guidelines, rules and regulations which could have led to a suspension or demotion. These could have an impact on your ability to move up the ranks.
Lastly, Instacart’s promotion system is set up to reward veteran shoppers with loyalty points. So, if you’re a new shopper, you may have to work your way up to get promotion opportunities.
It’s important to understand why you’re not getting promotions so you can adjust your strategy and maximize your opportunities. Make sure you understand the company guidelines and follow them. Develop a strategy to log in and make trips regularly and try to increase your order accuracy and customer service ratings.
These steps should help you get the promotions you deserve.
What is a unicorn on Instacart?
A “unicorn” on Instacart is a term used to describe a highly successful driver-partner who is able to complete many orders quickly and efficiently. This could mean picking up groceries for multiple orders within a few hours or even completing a single large order in much less time than the average driver.
As a result, these “unicorns” are highly sought after by customers and are able to demand higher fees for their work. To maintain their reputation, these drivers commit to high-quality service and strive to complete orders on time and in the appropriate condition.
How do promotions work on Instacart?
Promotions on Instacart work in a few different ways. First, customers can sign up for Instacart Express, which allows for free delivery on orders over $35 and exclusive promotions. Instacart also has a partner program where customers can link their loyalty cards for certain stores and their Instacart account to get additional discounts and exclusive promotions.
Instacart also offers coupons and free delivery promotions which customers can access by joining their email list or visiting their website regularly. Lastly, Instacart also offers promotional codes and discounts which customers can use to get additional savings while shopping on the platform.
How much can you make Instacart a day?
The amount of money you can make with Instacart in a day varies depending on a few different factors. Generally speaking, you can expect to make around $15 to $20 an hour (before expenses) as an Instacart shopper, depending on the size and complexity of the orders you take on.
Additionally, you may receive tips from customers which can help increase your income. If you take on multiple orders, your earnings can add up quickly. To maximize your earnings, you should try to take on larger orders and focus on areas that have high demand for deliveries.