If you are looking to contact Turtle Beach, there are a few different options available.
Firstly, you can contact Turtle Beach’s customer service team directly by phone. You can call their toll-free number at 1-855-888-8583, and their customer service representatives are available from 9am-3pm EST, Monday to Friday.
You can also contact Turtle Beach by email. You can submit a request for their assistance or support by going to their website and completing their contact form. They strive to respond to emails within 24 hours.
Additionally, you can connect with Turtle Beach via social media. They have a presence on Twitter, Facebook, Instagram, and YouTube. If you have any questions or inquiries, you can send them a private message on their social media pages.
Finally, Turtle Beach has a discussion forum on their website, where users can ask questions and discuss their products with other customers. The forum staff is available Monday through Friday from 8am-5pm EST.
No matter which option you choose, Turtle Beach is committed to providing the highest level of service to our customers. If you have any questions or concerns, don’t hesitate to reach out.
Do Turtle Beach headsets have a lifetime warranty?
No, Turtle Beach headsets do not have a lifetime warranty. Instead, Turtle Beach offers a limited one-year warranty on all headsets and accessories, which covers manufacturing defects and workmanship.
If a product fails due to a manufacturing defect or workmanship within the first year from the date of purchase, Turtle Beach will repair or replace the product at no cost. Under the limited one-year warranty, accidental damage, misuse, and other damages are not covered.
In addition, Turtle Beach also provides a 30-day satisfaction guarantee for all headsets, which allows customers to return their product for any reason and receive a full refund within the first 30 days.
Where is Turtle Beach headquarters?
Turtle Beach headquarters is located in San Diego, California. Founded in 1975, Turtle Beach is a leading gaming audio and accessory brand. With offices in San Diego, California; Turtle Beach designs and markets innovative gaming audio products, including the legendary Ear Force gaming headsets for Xbox, PlayStation, PC, and many more.
The company is also the official audio partner of major gaming leagues and events such as the Electronic Sports League (ESL) and Call Of Duty World League (CWL). Turtle Beach also has a presence in Canada, the United Kingdom, France, Spain, Italy, China, and Australia.
Who is Turtle Beach owned by?
Turtle Beach is an American video game and audio technology company owned by the private equity investment firm Neutron Group, a division of Pirate Capital. Founded in 1975, Turtle Beach is best known for its gaming headsets, but it also produces other gaming and audio accessories like audio gaming adapters, audio amplifiers, and noise-canceling headphones.
Turtle Beach’s gaming headsets are designed to provide superior sound quality for gaming, movies and music and are used by hardcore gamers and competitive esports athletes. Turtle Beach markets to gamers through a number of channels including broadcast, print, digital, mobile, in-store displays, direct response television and experiential events.
Is Turtle Beach a good brand?
Turtle Beach is a good brand if you’re looking for a competitive gaming headset. Turtle Beach has been in business since 1975 and has specialized in audio products, including gaming headsets, since 1995.
They are well-known for being one of the top gaming headset manufacturers and are known for their outstanding sound quality and durability. Their headsets come in a variety of formats and price points to fit any budget.
Additionally, Turtle Beach offers a wide range of customization options, so you can customize the sound of your headset to your liking. They also offer a variety of different gaming headsets, from basic stereo headsets to full 7.
1 surround sound headsets. With their competitive prices and excellent quality, Turtle Beach is an excellent brand of gaming headsets to consider.
How many employees does Turtle Beach have?
Currently, Turtle Beach has approximately 600 full-time employees across the globe, with the majority of them based in the United States. This number has grown significantly in recent years due to their growth in consumer gaming headset and audio product categories.
Turtle Beach has offices in the United States, UK, Canada, Germany, China, and Australia, and their products are sold in more than 45 countries. The company has taken a strong commitment to hiring qualified personnel from around the world to create a diverse and comprehensive team.
They recently opened another office in London as part of their international expansion.
How do I file a claim with turtle beaches?
Filing a claim with Turtle Beach begins with gathering all relevant information related to your warranty, Turtle Beach product, and order details. Then, you can create an RMA (Return Merchandise Authorization) request online or by filling out the online form.
To submit the form online, you will need your email address, order number, product serial number and a brief description of the issue. You will also need to choose a reason for the return as well as providing your name, contact information, and any additional information related to your claim.
Once you have submitted your completed RMA request, you should receive a confirmation email with a RMA number and instructions on how to return your product. Please note that all products must be sent with valid tracking numbers and/or insurance.
You will also need to include a copy of your original purchase receipt, if available, along with some form of proof of purchase (e. g. , the packing slip, invoice, etc. ) with the product. After receiving the returned product, Turtle Beach will proceed with your claim and will let you know once it is completed.
How long does Turtle Beach warranty last?
Turtle Beach offers a one-year limited warranty for most of its products. This limited warranty covers the repair or replacement of any Turtle Beach products determined to be defective, due to either manufacturing or material defects, from the date of purchase to one year thereafter.
For products purchased outside of the United States and/or Puerto Rico, the terms of the warranty may vary and/or customary local consumer warranty laws may apply. Any extended warranty purchased must be in place prior to warranty expiration of the standard one-year limited warranty.
By registering your Turtle Beach product here, you are eligible for a two-year warranty that kicks in at the conclusion of the initial one-year limited warranty and is subject to product availability.
Upon registering your product, you may receive additional added product enhancements, updates and exclusive offers to get the most out of the product.
Turtle Beach also offers an “Advance Exchange” program for certain products requiring repair. An advanced exchange is a program that allows you to receive a replacement product before sending in your current product for repair.
It is available for products purchased within 30 days from the date of purchase from turtlebeach. com, or from authorized Turtle Beach retail partners. This allows customers to continue utilizing Turtle Beach products so they do not have to go extended periods of time without their product.
Does Turtle Beach have a phone number?
Yes, Turtle Beach does have a phone number. The number is 1-800-331-3844 and is available Monday through Friday, 8am-8pm EST. Additionally, if you need help with a product, you can go to Turtle Beach’s website and fill out a form or look up the contact information for your specific product.
Customer service representatives are available by phone or email, depending on how quickly you need help. Turtle Beach also has a chatbot you can use to get answers to quick questions.
Can I return my Turtle Beach headphones?
Yes, you can return your Turtle Beach headphones. Depending on where you purchased them, you may have different return policy options. In most cases, you can return or exchange merchandise within 30 days of receipt.
You can usually receive a refund, a store credit, or an exchange. If you purchased online, you may need to contact the original retailer for a return and to receive a refund. Be sure to check for any additional return policies before you make a purchase.
Additionally, some retailers may offer extended holiday returns and exchanges. If you purchased your Turtle Beach headsets from Turtle Beach directly, you have 30 days to return them for a full refund.
All return and refund requests must include the order number found in either the order email or on the original packaging. You may be required to ship the item and you may be responsible for any return shipping costs.
If the headset is returned in new condition and undamaged, you should get a full refund. If an item is damaged, you may only receive a partial refund or an exchange.
Which Turtle Beach headset has mold?
There have been some reports of mold growth on select Turtle Beach headsets. Most notably, the Turtle Beach Ear Force Z22 has been raised as having issues with mold. This was reported on Turtle Beach’s official forums and by several customers online.
The problem appears to be primarily with the in-line microphone cable and audio adapters that come with the headset. While Turtle Beach has acknowledged the issue, their official stance is to replace the headset if there are issues with mold.
In the meantime, customers should keep an eye on their headset and occasionally clean any excess moisture or debris from the connectors in order to help prevent further issues from occurring.
How do I update Stealth 600 Gen 2?
Updating your Stealth 600 Gen 2 is a simple process that just requires a few steps. First, you must make sure your headset is charged and near your console. Then, make sure your console is connected to a reliable internet connection.
Once your headset is connected and your console is online, you can begin the update. On your Xbox console, go to Settings > Devices and Accessories > Stealth 600 Gen 2. Choose the “Check for updates” option.
If an update is available, you will be prompted to download it.
Once the update is downloaded, the console will prompt you to start the installation process. Just follow the on-screen instructions and the updates will be installed. This process may take some time, so please be patient.
After the installation is completed, your Stealth 600 Gen 2 should be updated to the latest firmware version.
How do I know what Turtle Beach headset I have?
In order to determine what Turtle Beach headset you have, you will need to take a look at the physical characteristics of the headset itself. Generally, each Turtle Beach headset has a distinct design which will help you to identify which type and model you own.
You may find several identifiers on the headset itself such as the model name and serial number on the surface of the ear cup, or the logo and product name visibile on the headband. Additionally, you can often find the model name printed on the internal band or headband supports.
You can also check your product link to find out what type of headset you have. You can typically find this link on the product box or on the instruction manual. You can also look up your product online by searching the product name or serial number.
This should generally bring up the product page which will have the information you are looking for.
If you are still unable to identify the model of your Turtle Beach headset, you can always reach out to the company’s customer service for assistance.
How do I connect my Turtle Beach wireless headset to my controller?
There are three main steps that you need to take to connect your Turtle Beach wireless headset to your controller:
1. Plug the wireless transmitter into your console (usually the USB port).
2. Plug the cable that’s included with the headset into the wireless transmitter. Ensure that your headset has good connection with the wireless transmitter.
3. Connect your controller to the wireless transmitter either by USB or Bluetooth. Most Turtle Beach headsets are compatible with Xbox One and PlayStation 4 controllers. On Xbox One, you can select pairing mode on the controller.
On PlayStation 4, you can go to the settings menu and then choose the option for audio devices. Follow the instructions for connecting to the wireless transmitter.
Once your headset is properly connected to your controller, you should be able to hear audio from your games and other sources. Enjoy!
What to do if your turtle beaches stop working?
If your Turtle Beach headphones stop working, it could be a problem with the hardware or with the audio settings. Here are some steps you can take to troubleshoot the problem:
1. Check the connections: Make sure that all your cables are properly connected to your Turtle Beach headset and the device you are using (such as a computer, gaming console, or mobile device).
2. Try a different audio device: Plug the headset into a different device and see if the issue persists.
3. Check the power: Make sure that the batteries in the headset (if applicable) are charged and that the power is switched on.
4. Check the settings: Make sure that the audio settings are correct and that any software such as sound cards are installed and updated.
5. Test the microphone: If the microphone is not working, plug it into a phone or another device to check that it is working properly.
6. Try a different set of headphones: If none of the above steps fix the issue, try a different set of headphones to make sure that the problem is not with the specific headphones.
If none of these steps help to fix the issue, you should contact Turtle Beach for advice or contact the manufacturer of the device you are using for further assistance.
How long is warranty for Stealth 600?
The Stealth 600 headphones come with Turtle Beach’s standard 90-day limited warranty, which covers any defect related to materials and workmanship. The standard warranty period begins on the date of purchase and remains valid for 90 days thereafter.
If a manufacturing defect occurs during the warranty period, Turtle Beach may elect to repair or replace the product at their discretion. If a replacement is necessary, an identical or comparable model will be provided.
This warranty is valid only for the original purchaser and is not transferable to any subsequent purchaser. To make a warranty claim, you will need proof of purchase in the form of an original sales receipt from an authorized retailer.
What’s the average lifespan of a gaming headset?
The average lifespan of a gaming headset depends on a few factors, such as the quality of the headset and your maintenance practices. Generally, gaming headsets made with quality materials can last anywhere from 3 to 5 years when properly taken care of.
To extend the life of your gaming headset, you should be mindful of where you store it when not in use. Make sure to always store it in a dry, well ventilated area away from dust, dirt, and high humidity.
Furthermore, you should look for a headset with replaceable parts, so that when parts wear out, you can replace them instead of having to replace the entire headset. Additionally, cleaning your headset with the appropriate cleaning materials, such as cotton swabs and rubbing alcohol, can help to keep your headset in top condition.
Finally, it is important to listen to your headset; if it starts to sound distorted, or you notice a decrease in sound quality, that is usually a sign that it needs to be replaced.
Why do gaming headsets break so easily?
Gaming headsets break easily for a few reasons. First, the majority of gaming headsets are made of plastic, which is a material that’s more fragile than metal or other more durable materials. In addition, gaming headsets often have a lot of moving parts, from swiveling mics to rotating earcups and adjustable headbands, which can wear out over time and cause them to break.
Finally, gaming headsets may be given a lot of wear and tear due to heavy use, which can cause the headset components to break down more quickly.