Getting rid of Xfinity Home security is a relatively straightforward process that can be accomplished in just a few simple steps. The first step is to contact Comcast/Xfinity customer service and inform them of your decision to cancel your Xfinity Home security services.
Be sure to have your account number handy so that the customer service representative can quickly identify you. Next, verify your identity so that the representative can begin the process of canceling your contract.
After that, request that all necessary equipment associated with the service (like keypads, motion sensors, door alarms, etc. ) be returned and confirm that the service has been completely canceled. Finally, you should receive a confirmation email or letter in the mail that contains all the details regarding the cancellation process.
It is important to note that there may be an early termination fee associated with canceling your Xfinity Home security service. Be sure to ask the customer service representative about any applicable fees during your call.
Additionally, many providers offer free or discounted services to customers who are willing to stay with them, so make sure to also inquire about any deals that may be available.
Can I use Xfinity Home security equipment without service?
No, Xfinity Home Security equipment cannot be used without service. All Xfinity Home devices require an active service subscription in order to be monitored and controlled remotely. If a service subscription is not active, the devices cannot be used at all.
This includes basic operations like arming and disarming the security system, receiving notifications, and controlling lights and locks. To ensure full functionality, an active service subscription is required.
What app can I use with my Xfinity cameras?
If you have Xfinity cameras, you can use the Xfinity Home app to remotely control and manage them. The app provides convenient access to live and recorded video streaming, the ability to access your cameras’ features and settings, and easy-to-use motion detection alerts.
You can also set up scheduled recordings, customize motion detection zones, and review past recordings with the app. The Xfinity Home app is available for both iOS and Android devices and can be downloaded from the respective app stores.
You will need to sign in with an Xfinity account to use the app.
Why won’t my Xfinity camera connect?
There can be several reasons why an Xfinity camera may not be able to connect.
First, make sure that the camera is properly plugged in and the power source is working. Check the cords and ports to ensure there are no loose connections.
Second, make sure that the camera is properly configured to connect to your Xfinity network. For example, if you have relocated the camera without resetting the settings, it might still be assigned the old network information.
Third, confirm that the IP address of the camera is compatible with your home network by logging into the router and checking the network settings.
Lastly, ensure that you are using the latest version of the Xfinity camera app and/or the correct firmware for the camera.
If you’ve tried all these steps and the Xfinity camera still won’t connect, contact Xfinity customer service for further troubleshooting. They can help you reset your network settings and perform other advanced troubleshooting steps.
How do I connect my Xfinity camera to WiFi?
Connecting your Xfinity camera to WiFi requires a few steps. First, make sure your router is connected to your modem and broadcasting a signal. If you are unsure whether your router is connected, simply check the cable behind the router and confirm that it is securely connected to your modem.
Next, connect your camera near your router. If your camera is a wireless camera, press the WPS button on the camera for 10 seconds. This will send a signal to the WPS on your router, linking the camera and the router.
Once your camera is connected, find and launch the corresponding application on your device. Follow the on-screen prompts to access the settings panel and create your Xfinity account. Make sure to complete the account activation process to finish connecting your camera to the WiFi.
The application will then ask you to provide the WiFi credentials (SSID and Password). Simply enter the details and connect the camera to your WiFi.
Finally, power cycle the modem and router after following the steps above. This will help ensure a successful connection.
You should now be connected and able to use your Xfinity camera on the WiFi.
Are Xfinity cameras Wireless?
No, Xfinity cameras are not wireless. Xfinity cameras require a wired connection to your home network. While there are wireless cameras available from Xfinity, they are actually meant to be used as part of an existing Xfinity Home security system that includes multiple cameras and sensors around the home.
This system does not use Wi-Fi, but rather an individual connection for each camera that connects it to the Xfinity Home Hub. It is still possible to connect the cameras to your Wi-Fi network if you purchase a compatible Wi-Fi bridge, but this is not necessary to use the system.
Can Xfinity cameras record without WiFi?
No, Xfinity cameras do not record without WiFi. Xfinity cameras require a WiFi connection in order to record. The cameras send notifications and data about motion, sound, or changes in temperature to the cloud when connected to a home network.
Without WiFi, the cameras cannot connect to the cloud, so the data cannot be sent, and video cannot be recorded.
Does Xfinity alarm work when power is out?
No, Xfinity alarm does not work when the power is out. This is because Xfinity alarm systems rely on power to operate and without power, the system cannot detect when sensors are activated, send notifications to the monitoring center and alert the homeowner of the issue.
If there is an extended power outage, the system will stop sending notifications or any alerting information until power is restored. For added protection during power outages, most Xfinity alarm systems are equipped with cellular or battery backup systems to ensure they remain connected to the monitoring center, even when the power has been interrupted.
How much does it cost to add a camera to Xfinity Home?
Adding a camera to Xfinity Home typically costs $199.99. However, this price can vary depending on which type of camera you choose and any additional features or services you’d like to add. Xfinity Home cameras generally range between $199-$299.
You’ll also need to have an active Xfinity Home service plan in order to be able to access the cameras. Plans start at $29.99 a month. When you add additional cameras, the monthly fee remains the same, but you can save money when you bundle with other services, such as internet and phone.
You may also be able to take advantage of promotional discounts or special offers.