If you’ve been suspended from using Instacart, it can be a frustrating and confusing experience. The good news is, there are steps you can take to get unsuspended and get back to shopping.
First, you’ll need to figure out why you were suspended in the first place. Instacart has a few different reasons for suspending shopper accounts, including suspected fraud, violations of the Instacart Shoppers Agreement, or other violations of Instacart policies.
Once you understand why you were suspended, you can take steps to address the issue.
Next, you’ll want to reach out to Instacart customer service to try to resolve the matter. You can do this through the support page on the Instacart website or via the Instacart mobile app. Make sure to have all relevant information ready, such as a copy of your account information and any evidence you have that suggests you did not violate any of Instacart’s policies.
If you feel that you’ve been suspended in error, you can appeal the suspension. There is an online form on the Instacart website where you can submit a written appeal. Be sure to include as much detail as possible in your appeal and make sure to include any evidence that supports your case.
Ultimately, the decision to lift your suspension lies with Instacart. The company may follow up with you for more information before deciding whether or not to unsuspend your account. Follow any instructions or requests provided to you by Instacart customer service to ensure that your account gets unsuspended in a timely manner.
How long before Instacart account is deleted?
If you have an active Instacart account, it will remain open and active until you decide to delete it yourself. If you have an inactive Instacart account, Instacart will delete it automatically after 12 months of inactivity.
This means that if you do not log into your account or place an order within 12 months, Instacart will delete your account and the information associated with it.
What happens when you get deactivated on Instacart?
When you get deactivated on Instacart, it means that you no longer have access to the Instacart platform. Depending on the reason for deactivation, this may mean that you are unable to access the app and take orders, that you are no longer able to service orders, or both.
Generally, your account will be marked as “inactive” and you won’t be able to access any of the Instacart features. For retired shoppers, this also means that you will no longer receive payment or access any of your past order and activity information.
It is important to note that the reasons for your deactivation could have been a general policy violation, lateness, or even poor ratings. You may have also been deactivated by Instacart for not meeting their operating standards.
Additionally, if you are deactivated, you are not eligible for any bonuses or promotional programs. If you need to contact Instacart about your deactivation, you can reach out to them through the Help Center or through the Support portal.
Will Instacart deactivated my account for inactivity?
No, Instacart will not deactivate your account for inactivity. Instacart only deactivates your account if you do not log in and make changes to your account settings, such as adding payment information, within a certain period of time.
Additionally, if you have not made purchases on Instacart in a while, you may receive an email prompting you to re-activate your account and encouraging you to shop the Instacart marketplace. That being said, even if you do not make changes to your account or make purchases on Instacart, your account will not be deactivated as long as you remain signed in and your login credentials remain active.
Why is my Instacart shopper account locked?
Your Instacart shopper account may be locked for a variety of reasons. Typically, this type of lock occurs if your account is flagged for suspicion of fraud or violating our Terms of Service. Additionally, Instacart reserves the right to suspend or terminate access to an account if it believes that an account is being used in an improper or unauthorized way.
In some cases, your account may have been locked as a result of too many failed login attempts, if you’ve logged in from an unrecognized device, or if your account has gone through an extended period of inactivity.
If your account is locked for any of these reasons, Instacart support may require you to provide additional information before your account is unlocked. This will include verifying your identity with a piece of government-issued ID and an approved payment method.
We understand this process may be inconvenient, but want to ensure the safety of our customers. Please feel free to contact Instacart support for assistance if you’d like to unlock your account and access the service once again.
Do Instacart shoppers get penalized for mistakes?
Yes, Instacart shoppers can get penalized for mistakes. Instacart encourages its shoppers to maintain a high degree of accuracy when selecting items and delivering orders. The company takes customer satisfaction seriously, and they want to make sure shoppers are delivering the correct items and doing so in a timely manner.
If a shopper consistently fails to meet these standards, Instacart may take disciplinary action, up to and including revoking the shopper’s account. This means that any shopping and delivery earnings the shopper had already made will not be paid out.
Additionally, Instacart reserves the right to briefly or permanently suspend a shopper’s account for making mistakes, or for any behavior that doesn’t meet the company’s standards.
How often does Instacart remove lowest rating?
Instacart does not have a set policy on removing low ratings. Every customer experience is unique, so ratings are often subjective, and it is up to each shopper to take ownership of their reputation, and take the necessary steps to improve their ratings.
Instacart does provide each shopper with helpful guidance on how to improve their ratings and customer feedback, including best practices for successful deliveries. Further, the shopper’s overall success in their deliveries may result in reduced low ratings over time.
At the same time, Instacart reserves the right to remove a shopper from the platform who has consistently received low ratings over time. This may take the form of shorter-term suspensions or long-term terminations in serious cases.
Instacart also reserves the right to remove a shopper who has received multiple customer complaints.
At the end of the day, Instacart recognizes that the customer experience is paramount and strives to retain only the best shoppers.
Can you block an Instacart shopper?
Yes, you can block an Instacart shopper. To block a shopper, log into your Instacart account and find the shopper’s profile. Once you locate the shopper, you can select the “Block” option and the shopper will be blocked from being matched to your order.
If you’ve had an issue with a specific shopper and want to avoid that happening again, it is best to block them. If, at some point, you feel you no longer need to block a shopper, you can select the “Unblock” option in the shopper’s profile section.
Can I reapply to Instacart?
Yes, you can reapply to Instacart. If you are interested in becoming a shopper or a driver, you can apply via their website. They may also be offering promotions or other incentives which you can take advantage of.
Some of their job requirements include possession of a valid driver’s license, vehicle liability insurance, and an acceptable driving record. Additionally, they will also require a background check.
Can someone else use my Instacart shopper account?
No, Instacart shopper accounts can only be used by the individual the account was created for. If someone attempted to access your account without permission they could be subject to a permanent ban from Instacart.
Instacart allows only one account per person so it is important to safeguard access by using a strong, unique password. If you feel like someone might have gained unauthorized access to your account, you should contact Instacart Customer Support immediately and they will help you resolve the issue.
Additionally, you should report any suspicious activity related to your account, like unknown orders placed or someone ordering items in your name.
It is against Instacart’s terms of service to share your account or allow someone else to use it. Instacart takes account security very seriously and accounts found to be in violation of their terms of service may be suspended or permanently banned from the app.
Can two Instacart shoppers use the same car?
Yes, two Instacart shoppers can use the same car to make deliveries. However, there are some safety protocols and considerations to keep in mind. Instacart encourages shoppers to follow local and state guidelines with regard to occupancy at all times.
Additionally, it is important to make sure both shoppers have the necessary licenses and insurance to operate a vehicle. It is also important to ensure that both shoppers have, and adhere to, a safe driving record.
Finally, both shoppers should ensure that their shared vehicle is properly serviced and maintained and is in safe working condition. Following these guidelines will ensure a safe, efficient, and enjoyable Instacart delivery experience for both shoppers.
Can I use my mom’s car for Instacart?
No, it is not recommended that you use your mom’s car for Instacart. It is important to remember that Instacart shopping is a job and, like any other job, there is a level of commitment and responsibility.
Before you use your mom’s car, you would need to make sure that the vehicle is insured and maintained so it is suitable for use while on an Instacart delivery. Additionally, you would need to ensure that your mom has given you permission to use the car (so that there is no legal or financial burden to her).
Lastly, it is important to verify that your mom’s car meets the requirements that Instacart has for delivery vehicles.
Can I use someone else’s Instacart card?
No, it is not recommended to use someone else’s Instacart card. Although some customers may need help getting groceries due to health or mobility challenges, the Instacart platform is designed to enable customers to shop on their own behalf.
Using someone else’s card could potentially violate of the terms and conditions of Instacart and may result in complications for all parties involved if unauthorized orders are placed. To protect the customer’s information, the Instacart platform doesn’t allow anyone other than the card owner to use that card.
Additionally, customers must have their own personal account in order to make and manage orders.
How do I share my shopper link on Instacart?
Sharing your Instacart shopper link is easy! With your unique link, you can refer friends, family, and followers to join the Instacart platform and become a shopper.
To share your Instacart shopper link, simply log into your account and select “Invite Friends” from the Discover page. Enter your contacts, or copy and paste your referral link into the message. You can also share the link via text, email, Facebook, and Twitter.
Encourage your friends to join Instacart and be sure to note any promotional incentives they can take advantage of when they join. Speak with them about the benefits of becoming an Instacart shopper, such as the ability to set their own hours, flexible scheduling options, and extra income.
Remember, you receive a bonus when new shoppers create an account and order via your secret link, so you have an even bigger incentive to get the word out. Share your link on your favorite platform and start earning rewards today!.
Can I bring my child with me Instacart?
Yes, you can bring your child with you when using Instacart. Any child over the age of 13 can register for an Instacart account on their own, and must do so in order to use the app. Younger children can also be brought along, but they must be supervised at all times.
It is important to be aware of the age limits at the store you are shopping at, as some stores may not allow children in the store. Be sure to read the store’s policies prior to shopping with young children.
As long as you are able to keep your children under control and respectful, they should not be a problem while shopping with Instacart.
Can I shop for myself while doing Instacart?
Yes, you can shop for yourself while doing Instacart. Instacart has made it easy to order groceries online and get them delivered right to your door. All you have to do is sign up for an Instacart account, browse through their selection of stores, and select what items you would like to buy.
You can also add any special requests that you may have, such as specific brands or types of food, and then specify where and when you’d like your order delivered. Instacart also offers a loyalty program and discounts that can help you save money on your purchases, so you can get more for your money.
Do I have to file taxes for Instacart?
The answer to this question depends on how you are classified as a worker for Instacart. Instacart provides services through contractors and employees.
If you are classified as an independent contractor, then you will be responsible for filing taxes. This means that you will need to fill out a 1099 form and submit it to the IRS with all of your other taxes for the year.
You will be responsible for reporting your income from Instacart, as well as any expenses that you incur, and paying taxes on the difference.
If you are classified as an employee of Instacart, then the company is responsible for filing taxes for you. This means that you will need to fill out a W-4 indicating your personal income and withholding information, as well as an I-9 verifying your identity and legal status to work in the US.
Instacart will then use this information to file taxes on your behalf, deducting the appropriate amount from each paycheck throughout the year.