To find out if your Fitbit is still under warranty, you can go to the Fitbit website and log in to your account. On the left side of the page, you should see your device listed. Underneath the product information for your device, you should find if there is any warranty remaining and any contact information for the warranty provider.
You can also check the packaging of your device which should provide information about your warranty as well. Additionally, you could get in contact with Fitbit directly through their customer service number to find out more information related to any remaining warranties.
Will Fitbit replace a replacement?
Fitbit will replace a replacement device under the limited warranty if it is malfunctioning or experiencing technical difficulties. If you are within the 1-year limited warranty and have an authorized reseller’s documentation of your purchase, contact the Fitbit support team for assistance.
If the device is older and no longer covered under the limited warranty, you may be able to purchase a new device from a Fitbit authorized reseller. You can visit Fitbit’s website for more information about warranty coverage.
What does Fitbit warranty cover?
Fitbit provides a one year limited warranty for its products. The warranty covers any defects in materials or workmanship, which occur under normal use during the warranty period. The warranty does not cover any damage caused by misuse or unauthorized alterations, or any attempt to open, tamper or service the device other than in accordance with the Fitbit user manual or other instructions provided by Fitbit.
The limited warranty also does not cover any normal wear and tear, cosmetic damage, or other usage-related damage. Also, Fitbit does not guarantee compatibility with any other products, or that any products or services provided to you by Fitbit will be uninterrupted or error-free.
How long is a Fitbit supposed to last?
The exact battery life and charge cycles of a Fitbit will depend on the model and how it is used. Most Fitbits will last 5-7 days on a single charge, depending on usage. This is based off of the recommended one hour of syncing to the Fitbit app per day and general everyday use, like tracking steps and the other basic activities.
If you are using continuous heart rate monitoring or GPS, this could reduce the battery life. In terms of charge cycles, one charge cycle typically lasts for about a month, with the battery lasting for several hours to several days in between charges, depending on usage.
Over time, with regular use, the battery will start to deplete quicker. It is also important to note that the environment you store the Fitbit in can affect the battery and its life. Extreme temperatures can cause unexpected battery drain.
Generally, Fitbits are considered to be a long-term product and can be used for several months to several years, depending on usage and the environment it is exposed to.
Do you need a receipt for Fitbit warranty?
Yes, you will need a valid receipt in order to claim your warranty for a Fitbit device. This is because the receipt is a physical proof of your purchase, which is necessary to prove that the device is valid and within its warranty period.
You will therefore need to keep your receipt close at hand, as this is necessary for reference should a manufacturer’s defect arise during your warranty period. It is important to note that without a valid receipt, you might not be able to claim your warranty for a Fitbit device, so it is vital to keep it in a secure place.
Why do Fitbits only last a year?
Fitbits generally last only one year because the hardware is designed to be powered by a small battery, and because the battery begins to lose capacity after 12 months of use. Fitbits also contain sensors and circuits that can become obsolete as technology advances.
Additionally, over time your body changes which can require new sensors and components to accurately track your health and activity. To ensure accuracy and keep up with technological advancements, Fitbit creates new products every year.
Therefore, the life expectancy of a Fitbit is typically only one year.
Does Fitbit Replace cracked screen?
No, Fitbit does not replace cracked screens. While Fitbit does offer a 1-year warranty on all its products against defects due to workmanship or materials, physical damage is not covered under the warranty and must be addressed by the consumer.
Therefore, primary responsibility for repair or replacement of a cracked screen falls to the consumer. There are many reputable third-party websites and companies that offer repair and replacement services for Fitbit device screens.
How do I replace my Fitbit?
If you need to replace your Fitbit, you have a few options. First, you may be eligible for a warranty replacement. If your device is still under warranty, you can contact Fitbit directly at (800) 656-1311 and request a warranty replacement.
You may need to provide proof of purchase or answer other verification questions in order to receive a replacement.
In some cases, you may be able to receive a free replacement if your device is deemed faulty, but you will need to contact Fitbit to discuss individual warranty circumstances.
If you don’t have a valid warranty and need to replace your Fitbit, you can purchase a new one directly from the Fitbit website. You can also check online retailers, such as Amazon, that sell Fitbit products.
You may also be able to find a used Fitbit for sale on sites like eBay or Craigslist. However, it’s important to exercise caution when buying a used device, as you can’t always be sure of its condition or functionality.
If you decide to replace your Fitbit, it’s important to sync your old device with your account to access activity and sleep data from your old tracker on your new device. You can also sync your old device with another Fitbit account, or create a new account if you don’t have one.
That way, you can switch back and forth between accounts on your new device.
Can I Get My Fitbit repaired?
Yes, you can certainly get your Fitbit repaired. Depending on the issue with your Fitbit, there are various repair/replacement options available. In most cases, you are eligible to send your device to Fitbit’s repair center for repair or replacement.
If your Fitbit is still under warranty, you may be eligible for a free replacement or repair. If your Fitbit is no longer under warranty, Fitbit can still help you fix the problem for a fee.
You can contact customer service for assistance. Customer service will help you determine the best option for your device. You can also visit help. fitbit. com for more information and troubleshooting options.
Can I get a new Fitbit if mine broke?
Yes, you may be able to get a new Fitbit if yours is broken. Depending on the type of device you purchased and the terms associated with your warranty, you may be able to get a free replacement, a discounted replacement, or a store credit for a new Fitbit.
If you are covered by the Fitbit warranty and have proof of purchase, you should contact Fitbit customer service to find out about your options for a replacement device. If your device does not qualify for replacement under the warranty, you may be able to purchase a new one from Fitbit’s website or from another retailer.
Does Fitbit have a lifetime warranty?
No, Fitbit does not have a lifetime warranty. Fitbit does offer a limited one-year warranty from the date of original purchase for any defects in material and/or workmanship. Also, a 90-day money-back guarantee is offered for returns of certain Fitbit products purchased through the Fitbit website.
If your Fitbit product malfunctions or becomes defective during or after the 90-day limited warranty or money-back guarantee period, contact customer service prior to sending in the device. Customer service may be able to troubleshoot the issue and provide a replacement or repair the device.
Additionally, select retail outlets may offer extended warranties for Fitbit products. Please check the details of the warranty offered by the merchant prior to purchase.
How do I contact my Fitbit with a broken Fitbit?
If your Fitbit is broken and you cannot contact it via your computer or phone, you will need to contact Fitbit Customer Service. You can reach Fitbit Customer Service by either emailing support@fitbit.
com or calling 1 (877) 623-4997. When you contact Fitbit, be sure to provide them with your registration information, the serial number of your Fitbit, a description of the problem, and any screenshots or photos of the issue.
With this information, Fitbit can provide assistance or direct you to the appropriate resources. Additionally, it is always wise to keep handy the original packaging of your Fitbit and store the receipt somewhere safe.
These documents may be needed as proof of purchase for warranty or repair purposes.
How long is the warranty on a Fitbit?
Fitbit offers a limited one-year warranty for most of their devices. This warranty covers defects in materials and workmanship that arise from normal use of the product. It does not cover damage caused by misuse, abuse, negligence, or accidents.
If your device has a defect, you can have it repaired or replaced by Fitbit within one year from the date of purchase. However, Fitbit also offers an extended warranty (called Fitbit Care) for select devices.
With this protection, you can extend your warranty period up to two years and get additional repair or replacement coverage if needed.
Is there a phone number for Fitbit?
Yes, there is a phone number for Fitbit. You can call their customer service line at 1-888-656-6381, which is open 24 hours a day, 7 days a week. If you are calling from outside of the US and Canada, you can call 0344 811 0428 instead.
You can also contact Fitbit Support through their website https://help. fitbit. com/s/contactsupport, or sign up for a live chat for help with your issue.
Can you track a stolen Fitbit?
It is possible to track a stolen Fitbit, although it may not be easy. One way to do this is to use the Find My Fitbit tool. This tool is available for free on iOS and Android devices as part of the Fitbit app.
With the Find My Fitbit tool, you can remotely search for your lost Fitbit and attempt to locate it on a map. This will allow you to see an approximate location of your stolen Fitbit and make it easier to recover.
Additionally, you can try to contact the local police to report your lost Fitbit and provide any useful details that could help them locate it. If you were able to set up the Fitbit with a device password, you should attempt to change the password on your Fitbit app.
Doing this will render the stolen Fitbit useless, even if the thief was able to access it. Finally, you can try contacting Fitbit customer service for additional guidance and assistance.