Setting up speed dial on an Allworx Phone is a simple process. First, make sure that you know the extension or phone number of the person you want to set up as a speed dial. Once you have that information, follow the steps below:
1. Lift the handset or press the Speaker button on your Allworx phone.
2. Press the Program button on the side of the phone.
3. When the Program menu appears, select Speed Dial from the list.
4. Enter the extension or phone number of the person you want to speed dial then press the OK button.
5. To save the speed dial number, press the Select button.
6. Once you have saved the number, press Exit to go back to the main program menu.
7. Press Exit again to return to your normal phone state.
Now when you want to call the person you have set up in speed dial, simply press their speed dial key usually located on the far left side of the phone. This will automatically dial the person’s number or extension and you will be connected to the call.
How do I change my auto attendant greeting on Allworx?
To change the auto attendant greeting on Allworx, you will first need to login to the web-based administration system. Once logged in, click on the PBX tab and select the Prompt Manager option from the list of menu items.
Then find the prompt file that currently serves as the auto attendant greeting and click the Edit button. This will enable you to change the current greeting for the auto attendant. You can record the new greeting using the microphone of your computer or upload the audio file from your device.
After the new greeting has been recorded or uploaded, click the Save prompt button to confirm your changes. If you need to further adjust the prompts settings, such as the volume level or frequency, you can do so by switching tabs.
Finally, make sure to click the Save Config button at the bottom of the page to save all of your changes.
How do I access my Allworx voicemail remotely?
To access your Allworx voicemail remotely, you will first need to dial the main Allworx line. Once the system answers, you will enter the PIN followed by the # symbol. You will then be prompted to record your name and then you will hear a menu of available options.
For example, you will be able to listen to any new messages and check your old messages. From there, you can store, delete, forward and reply to messages. You will also be able to create and listen to saved messages and manage your voicemail inbox.
Once you have finished using the system, make sure to exit out of the menu before hanging up the phone.
How do I block a number on Allworx?
Blocking a number on Allworx is a fairly straightforward process. The first step is to log in to the Allworx Manager. Once you are in, go to the “PBX/Phones” tab and then click on “Phone Numbers”. At this point, you should see a list of all of the phone numbers associated with your Allworx system.
Find the number you want to block, select it and then click on the “Edit” button to the right.
In the field labelled “Block Outbound Calls”, click the checkbox to make sure it is highlighted. This will prevent outbound calls from that number, effectively blocking the number. Save your changes and the number will be blocked.
It is also possible to block incoming numbers from the Allworx Manager. To do this, go to the “PBX/Phones” tab, select “Phone Numbers” again, and then select the number you’d like to block. This time, click the “Edit” button to the left side of the number.
Here, you will see an option for “Block All Incoming Calls”. Click the checkbox to make sure it is highlighted and the number will be blocked from incoming calls.
If you need to unblock the number at any point, just repeat the steps above and uncheck the checkboxes. This will enable calls to and from the number again.
What is the standard warranty on Allworx servers?
Allworx servers come with a standard one-year Manufacturer’s Limited Warranty and customers can elect to invest in an extended coverage plan. The standard warranty includes product repair or replacement and includes parts and labor related to defects in material or workmanship.
Customers have the option to extend their coverage up to five years and get coverage for product failure or systems that have been certified to occur during normal use, reduced labor rates for repairs, greater access to emergency repair and replacement, and live technical assistance.
What are the 4 administrator roles in the Allworx?
The Allworx is a unified communication service designed to make communication and collaboration more efficient and effective. It offers four basic administrator roles that are essential for the proper operation of the service.
The first role is the Super Admin. This person is responsible for setting up and managing all the features of the system. This includes network configuration, user and phone administration, system security and system performance tuning.
The Super Admin also monitors the system to ensure that all the users are able to access and use the service efficiently and effectively.
The second role is the System Admin. This person is responsible for the daily maintenance and support of the Allworx. This includes ensuring the functionality of the system, monitoring system performance and resource utilization, identifying clashes or malfunctions and fixing them, and making system configuration changes as necessary.
The third role is the User Admin. This person is responsible for managing the user accounts and their profiles. This includes adding and deleting users, assigning user privileges, setting up the user parameters like access to voicemail, and delegating authority over sensitive data.
The User Admin also creates and maintains user documentation, such as password recovery and usage information.
The fourth role is the Network Admin. This person is responsible for setting up and maintaining the network on which the Allworx runs and for troubleshooting network problems. This includes configuring the router, setting up firewall rules and managing the system’s network security, as well as setting up VPN for remote access.
Overall, each of these four administrator roles are essential for the proper functioning of the Allworx service. Through their work, administrators can ensure that users are able to access the service with no interruption and utilize the full range of its features.
What is Allworx interact professional?
Allworx Interact Professional is a unified communication solution designed for small and medium-sized businesses. It is a complete communication system that allows you to communicate using numerous channels, such as Voice over IP (VoIP), mobile, instant messaging, and more.
It enables users to access their entire communications system from any location. With Allworx Interact Professional, businesses can arrange, manage, and attend physical or virtual meetings. Participants have access to a digital “room” to virtually host and interact with one another.
In addition to basic audio and video conferencing, Allworx Interact Professional includes digital whiteboard capabilities, chat windows, shared documents, and even a virtual receptionist that greets meeting attendees.
The system is designed to keep workers connected and productive regardless of their location. With Interact Professional, you can simultaneously communicate with multiple people and devices, hold meetings and conversations, as well as view and share documents in real-time.
Additionally, the system features presence capabilities, which allow you to see which of your contacts are available to communicate at any given time. The Allworx Interact Professional solution enables businesses to centralize their communications, make their communications secure, and create a more organized and efficient way of communicating.
What will an Allworx Administrator dial to record auto attendant greetings running the latest server software?
An Allworx Administrator would dial *69 to record auto attendant greetings when running the latest server software. This will prompt the user to record the new auto attendant greeting. Once the recording is done, the new greeting will be activated immediately.
It is important to note that each Allworx account should be assigned a unique PIN that the Allworx Administrator must enter when prompted in order to access the realm of configuration options. This PIN is different from the PIN that the user will use to access the system as an administrator.
The Allworx Administrator must also be sure to stay on the line until the new greeting has been successfully saved.
How many auto attendant greetings can be recorded within each auto attendant?
The number of auto attendant greetings that can be recorded within each auto attendant will depend on your provider. Generally, most providers offer up to five auto attendant greetings, but some may be able to record additional greetings to accommodate your business needs.
Additionally, the types of auto attendant greetings can vary from provider to provider. For example, some providers will give you a choice of having a few pre-recorded messages, or allowing you to record multiple languages and dialects for multi-lingual customers and/or clients.
Furthermore, some providers will allow you to also record custom greetings for specific holidays and occasions. In most cases, providers are more than happy to help you tailor your auto attendant greetings to best fit your business needs.
What is the port number that the Allworx server uses for client certificates for secure remote administration?
The Allworx server uses port 4343 for client certificates for secure remote administration. This port is used for client certificate authentication and is in secure mode. Allworx requires a valid certificate to be installed on a client in order to access the server securely.
The port is open to secure remote administration and is only accessible to those with a valid certificate. Additionally, this port is only used for secure remote administration and not for any other services.
Allworx also allows the use of both RSA and ECDSA certificates to secure the connection.
How many handset network profile templates can an Allworx Phone retain?
An Allworx Phone can retain up to 16 handset network profile templates. This means it can adjust settings to support 16 different environments and configurations with just a few clicks. These templates can be used to set up different configurations for different users or locations, making it easy to switch settings and adapt to different environments quickly and easily.
Each network profile template includes settings for Wi-Fi, data or wired connectivity, Bluetooth, sound, display, security and more. This makes Allworx phones highly adaptable and a great choice for businesses that need to quickly and easily switch settings.
How many ACD queues are supported on a Connect server?
The number of Automated Call Distributor (ACD) queues that are supported on a Connect Server will depend on the server’s particular configuration. However, in general, a Connect Server can support up to 32 ACD queues.
Each queue can have up to 512 registered agents assigned to it, or up to 132 members of an Agent Group assigned to it. Furthermore, load balancing across multiple queues can be configured in order to handle peak call volumes.
It is also possible to configure additional agent groups to provide backup for queues. With this in mind, the exact number of ACD queues that can be supported on a Connect Server will depend on a variety of factors.
How do I transfer a call on allworx verge 9312?
Transferring a call on an Allworx Verge 9312 is simple, and there are several methods available to achieve the desired result.
The first option is to use the built-in “Transfer” button on the face of the 9312 phone. Follow these steps to transfer a call using this button:
1. Press the Transfer button on the 9312 phone, and the caller will be put on hold.
2. Dial the extension of the person you want to transfer the call to.
3. Announce the call to the person, and hit the Transfer button again to confirm the transfer.
The second option is to use the “Conf & Xfer” button from the phone’s programmed feature key. This will immediately put the caller on hold, so you can dial the chosen extension and announce the call.
This should be more convenient for frequent call transfers, as it does not require multiple steps like the Transfer button described above.
Finally, you may transfer calls using the Allworx Verge 9312’s web-based interface. To do this, you’ll need to open the “Active Calls” tab where you can locate the call you want to transfer and click the “Transfer” link beside it.
Then start dialing the designated extension, or select an entry from the contacts directory. Once the transfer is complete, the call will be routed to the destination extension.
How do I forward allworx calls?
In order to forward Allworx calls, you will need to login to the Allworx Manager web portal. Once logged in, navigate to the line settings of the phone. From there, you will need to select “call forwarding on no answer” and then set the desired forwarding number in the text box labeled “Destination Digits.
” Once you have finished setting the call forwarding, click “Submit” and the calls should now be forwarded. It is important to ensure that you have selected the correct line before making the changes, as otherwise calls will not be routed to the desired number.
Additionally, you may need to disable any call forwarding settings that have been enabled previously if you wish for the new settings to take effect.