The Florida Lottery offers several ways for players to get in touch with customer service representatives to ask questions, voice concerns or get help with any issues that may arise. Here are some of the main ways you can talk to the Florida Lottery:
Call the Florida Lottery
The easiest way to talk to a live customer service agent at the Florida Lottery is to call their toll-free customer service phone number at 1-800-226-2274. This number can be used to ask questions about Florida Lottery games, retailer locations, claim prizes, and any other general inquiries.
Florida Lottery customer service representatives are available by phone from 8:00 AM to 5:00 PM Eastern Time, Monday through Friday, excluding holidays. Wait times may vary depending on call volumes, but callers can typically expect to be assisted within a reasonable timeframe.
Some examples of inquiries that can be handled over the phone include:
- Questions about lottery games and how to play
- Inquiries about claiming lottery prizes
- Issues locating a retailer that sells lottery tickets
- Complaints or concerns about a retailer
- Questions about lottery rules and regulations
- Issues with a lottery ticket or prize claim
For questions that require discussing personal account information or other confidential matters, callers will have to provide identifying details and verification may be required. Phone conversations allow for direct, real-time communication with Florida Lottery representatives for prompt assistance.
Visit a Florida Lottery District Office
For in-person assistance, Florida Lottery has several district offices located throughout the state. Visiting a district office allows you to talk directly to lottery officials in your area and get help with any lottery-related needs.
Some key reasons you may want to visit a district office include:
- Claiming a large scratch-off or jackpot prize in person
- Getting specialized help claiming a prize as a trust or legal entity
- Submitting a complaint or concern about a local retailer
- Asking questions about lottery games, promotions or winning numbers
- Purchasing lottery tickets, merchandise or gift cards
The Florida Lottery has the following district offices:
| District Office | Address |
|---|---|
| District Office – Jacksonville | 515 North Julia Street Jacksonville, FL 32202 |
| District Office – Orlando | 250 Marriott Drive Tallahassee, FL 32399 |
| District Office – Miami | 10720 Caribbean Boulevard, Suite 435 Cutler Bay, FL 33189 |
| District Office – Tampa | 615 North O’Brien Street, Suite 300 Tampa, FL 33609 |
| District Office – Tallahassee | 250 Marriott Drive Tallahassee, FL 32399 |
It’s a good idea to call ahead or check the Florida Lottery website for district office hours. That way you can plan your visit during available service times.
Contact Florida Lottery Customer Service Online
For minor inquiries or general questions, the Florida Lottery offers customer service options online that you can access anytime.
On the official Florida Lottery website, you can use the “Contact Us” form to send a message to customer support. You can select the category your question falls under and provide detailed information. A customer service agent will respond by email as soon as possible.
Some common online queries include:
- General lottery game questions
- Questions about claiming a prize
- Compliments or complaints about retailers
- Inquiries about promotions or second chance drawings
- Issues with creating an online player account
The website contact form allows you to send your question or comment at any time and a representative will reply during business hours. This can be a convenient option for straightforward inquiries when you don’t need an immediate response.
You can also get in touch with the Florida Lottery on their official social media pages, such as Facebook and Twitter. While they don’t offer direct messaging services, you can post public-facing comments or questions on their profiles. Their social media team will typically respond to queries during regular business hours.
Write a Letter to Florida Lottery Headquarters
For written correspondence to the Florida Lottery, you can send a letter addressed to their headquarters:
Florida Lottery250 Marriott Drive
Tallahassee, FL 32399-4011
Ensure you include your full name, contact information, and details regarding your inquiry or complaint. Sending a letter allows you to formally explain situations or issues that are complex or require documentation.
Some reasons you may want to write to the lottery headquarters include:
- Disputing the denial of a prize claim
- Appealing a retailer’s lottery license suspension
- Seeking an investigation into suspicious lottery activity
- Submitting evidence related to a complaint
Your letter will be carefully reviewed and you will receive a written response within a reasonable time frame. Keep in mind that mailing a letter can take much longer to receive a reply compared to calling or visiting in person.
Purchase Florida Lottery Supporter Care
For a premium level of customer service, Florida Lottery players can purchase a Supporter Care subscription. This provides you with enhanced service benefits such as:
- Direct phone access to a specialized Supporter Care agent
- Faster response times for questions submitted online
- Early information on new games, promotions, giveaways and more
- Recognition as a Supporter Care VIP member
Supporter Care costs $20 per month and can be purchased at Florida Lottery retail locations or the lottery website. Subscribers can cancel anytime. With extra perks and priority access, it’s ideal for frequent lottery players.
Conclusion
The Florida Lottery offers numerous contact options to meet the needs of all players. Calling by phone or visiting district offices allows for personalized interactions with lottery representatives. Writing online, by mail or on social media are better suited for general inquiries or sharing feedback. Supporter Care delivers premium service for a subscription fee.
By understanding these different methods, Florida Lottery players can determine the best way to get their questions answered or issues resolved. Getting in touch is easy whether you like fast phone conversations, prefer online help or want ongoing VIP-level support.
With excellent customer service and multiple contact channels, the Florida Lottery makes it convenient to find the assistance you need as a player. Reaching out with any lottery-related questions or concerns is simple and representatives are ready to provide prompt, knowledgeable solutions.
The Florida Lottery offers several ways for players to get in touch with customer service representatives to ask questions, voice concerns or get help with any issues that may arise. Here are some of the main ways you can talk to the Florida Lottery:
Call the Florida Lottery
The easiest way to talk to a live customer service agent at the Florida Lottery is to call their toll-free customer service phone number at 1-800-226-2274. This number can be used to ask questions about Florida Lottery games, retailer locations, claim prizes, and any other general inquiries.
Florida Lottery customer service representatives are available by phone from 8:00 AM to 5:00 PM Eastern Time, Monday through Friday, excluding holidays. Wait times may vary depending on call volumes, but callers can typically expect to be assisted within a reasonable timeframe.
Some examples of inquiries that can be handled over the phone include:
- Questions about lottery games and how to play
- Inquiries about claiming lottery prizes
- Issues locating a retailer that sells lottery tickets
- Complaints or concerns about a retailer
- Questions about lottery rules and regulations
- Issues with a lottery ticket or prize claim
For questions that require discussing personal account information or other confidential matters, callers will have to provide identifying details and verification may be required. Phone conversations allow for direct, real-time communication with Florida Lottery representatives for prompt assistance.
Visit a Florida Lottery District Office
For in-person assistance, Florida Lottery has several district offices located throughout the state. Visiting a district office allows you to talk directly to lottery officials in your area and get help with any lottery-related needs.
Some key reasons you may want to visit a district office include:
- Claiming a large scratch-off or jackpot prize in person
- Getting specialized help claiming a prize as a trust or legal entity
- Submitting a complaint or concern about a local retailer
- Asking questions about lottery games, promotions or winning numbers
- Purchasing lottery tickets, merchandise or gift cards
The Florida Lottery has the following district offices:
| District Office | Address |
|---|---|
| District Office – Jacksonville | 515 North Julia Street Jacksonville, FL 32202 |
| District Office – Orlando | 250 Marriott Drive Tallahassee, FL 32399 |
| District Office – Miami | 10720 Caribbean Boulevard, Suite 435 Cutler Bay, FL 33189 |
| District Office – Tampa | 615 North O’Brien Street, Suite 300 Tampa, FL 33609 |
| District Office – Tallahassee | 250 Marriott Drive Tallahassee, FL 32399 |
It’s a good idea to call ahead or check the Florida Lottery website for district office hours. That way you can plan your visit during available service times.
Contact Florida Lottery Customer Service Online
For minor inquiries or general questions, the Florida Lottery offers customer service options online that you can access anytime.
On the official Florida Lottery website, you can use the “Contact Us” form to send a message to customer support. You can select the category your question falls under and provide detailed information. A customer service agent will respond by email as soon as possible.
Some common online queries include:
- General lottery game questions
- Questions about claiming a prize
- Compliments or complaints about retailers
- Inquiries about promotions or second chance drawings
- Issues with creating an online player account
The website contact form allows you to send your question or comment at any time and a representative will reply during business hours. This can be a convenient option for straightforward inquiries when you don’t need an immediate response.
You can also get in touch with the Florida Lottery on their official social media pages, such as Facebook and Twitter. While they don’t offer direct messaging services, you can post public-facing comments or questions on their profiles. Their social media team will typically respond to queries during regular business hours.
Write a Letter to Florida Lottery Headquarters
For written correspondence to the Florida Lottery, you can send a letter addressed to their headquarters:
Florida Lottery250 Marriott Drive
Tallahassee, FL 32399-4011
Ensure you include your full name, contact information, and details regarding your inquiry or complaint. Sending a letter allows you to formally explain situations or issues that are complex or require documentation.
Some reasons you may want to write to the lottery headquarters include:
- Disputing the denial of a prize claim
- Appealing a retailer’s lottery license suspension
- Seeking an investigation into suspicious lottery activity
- Submitting evidence related to a complaint
Your letter will be carefully reviewed and you will receive a written response within a reasonable time frame. Keep in mind that mailing a letter can take much longer to receive a reply compared to calling or visiting in person.
Purchase Florida Lottery Supporter Care
For a premium level of customer service, Florida Lottery players can purchase a Supporter Care subscription. This provides you with enhanced service benefits such as:
- Direct phone access to a specialized Supporter Care agent
- Faster response times for questions submitted online
- Early information on new games, promotions, giveaways and more
- Recognition as a Supporter Care VIP member
Supporter Care costs $20 per month and can be purchased at Florida Lottery retail locations or the lottery website. Subscribers can cancel anytime. With extra perks and priority access, it’s ideal for frequent lottery players.
Conclusion
The Florida Lottery offers numerous contact options to meet the needs of all players. Calling by phone or visiting district offices allows for personalized interactions with lottery representatives. Writing online, by mail or on social media are better suited for general inquiries or sharing feedback. Supporter Care delivers premium service for a subscription fee.
By understanding these different methods, Florida Lottery players can determine the best way to get their questions answered or issues resolved. Getting in touch is easy whether you like fast phone conversations, prefer online help or want ongoing VIP-level support.
With excellent customer service and multiple contact channels, the Florida Lottery makes it convenient to find the assistance you need as a player. Reaching out with any lottery-related questions or concerns is simple and representatives are ready to provide prompt, knowledgeable solutions.