If you would like to temporarily deactivate your Mercari account, you can do so by following the instructions below:
1. Open your Mercari app and log in to your account.
2. Tap on the profile icon in the lower right-hand corner of the app.
3. Tap on the gear icon in the top right-hand corner of the screen to access your Settings.
4. Scroll down to the bottom of the page and select the “Deactivate Account” option.
5. Select the “Temporarily Deactivate Account” option.
6. Enter your current Mercari password and select “Deactivate.”
Once you have followed the steps listed above, your account will be temporarily deactivated. Your account will remain deactivated until you decide to log back into Mercari and reactivate it.
It is important to note that when you temporarily deactivate your account, your products will be removed from search results, your ratings and reviews may be removed, and you will no longer receive any notifications from Mercari.
Where are my deactivated listings on Mercari?
Deactivated listings on Mercari can be found in the “My Selling > Closed” area of your account. When you visit this page, you’ll be able to see all the items you’ve sold, are currently in the process of being sold, or have been deactivated due to an issue such as a policy violation.
If you scroll down, you’ll be able to find the listings that you’ve deactivated along with details on why the listing was deactivated and when the deactivation occurred. Mercari also gives you the option to reactivate any deactivated listings by selecting the “Reactivate” button next to the deactivated listing.
Hopefully this helps you to find your deactivated listings on Mercari!.
What does inactive user mean Mercari?
Inactive user on Mercari refers to a user who has not logged into their account or used the service for an extended period of time. Typically, a user is considered inactive after 180 days of disuse. The cutoff for consideration of an account being inactive is established in the terms of service.
The reasoning behind the incremental 180 day cutoff is to keep the user’s information from being exposed or the account from being taken over. Mercari reserves the right to delete inactive user accounts after the time limit and also reserves the right to delete any account without warning or prior notice.
Users hoping to reactivate their account after being considered inactive must contact Mercari’s customer support or access and log into their account from a device connected to the internet. To avoid being considered inactive, users must log into their account at least once every 180 days.
What happens if you get a final warning on Mercari?
If you receive a Final Warning on Mercari, it means that your account may be suspended or restricted if further violations occur. Mercari issues warnings to serve as a reminder to users regarding the Acceptable Use of their service.
Depending on the severity of the violation, you will be given a Final Warning which may include a suspension of your account for a certain period of time or a permanent suspension of your account. The violations that result in a Final Warning can include, but are not limited to, fraud, selling restricted items, selling items that violate the laws of the user’s country, selling products that are not authentic, selling items that are prohibited on Mercari, using inappropriate language or behavior, and other violations of their terms of service.
It is important to take these warnings seriously and to follow the guidelines set forth by Mercari to ensure your account remains in good standing.
Why did Mercari suspended my account?
Mercari may have suspended your account for a variety of reasons, including but not limited to, the following:
1. If you have sold items that violated Mercari’s prohibited items policy, this may have been the cause of your account suspension.
2. If you have listed items that are counterfeit or not genuine, this could also be the reason your account was suspended.
3. If you have violated Mercari’s prohibited transactions policy or have been involved in a transaction deemed inappropriate or dangerous, then your account could have been suspended.
4. If you have been using prohibited methods to boost or boost a listing or ranking this may have been the cause of your suspension.
5. If you have been contacting other users outside of the Mercari messaging system, this could also be the cause of your suspension.
6. If you have been caught listing multiple duplicate items, then this could be the reason why your account was suspended.
7. Mercari also reserves the right to suspend accounts on a case by case situation, so it may be best to reach out to their customer service team if you feel you have been unfairly suspended and would like to dispute the decision.
How do I contact Mercari directly?
If you need to contact Mercari directly, there are a few different ways to do so.
The quickest and easiest way to contact Mercari is through their Help Center. You can find helpful articles and FAQs there, as well as contact options. To get in touch with their customer support team, you can either submit a request form or initiate a live chat conversation.
You can also reach Mercari by email. The email address you’ll need to use is support@mercari. com. When sending an email, make sure to include your order number, if applicable, and as much detail as possible regarding your question.
Finally, you can give Mercari a call at 1-888-325-2168. However, keep in mind that Mercari’s customer service team is available Monday to Friday, 9 a.m. to 6 p.m. JST (Japan Standard Time).
Can you have 2 accounts on Mercari?
Yes, you can have two accounts on Mercari. You can use one account to buy items and the other to sell items. To create another account, you will need to sign up again using a different email address and phone number.
Such as the ability to manage two online stores, or separate accounts for personal purchases and resale items. Additionally, it can be beneficial to have two accounts for different product categories, since some items require a different set of skills to price, list, and resell.
Mercari does not have a policy that restricts users from having multiple accounts, as long as they do not violate their rules or harm the buying or selling community.
How can I get hold of Mercari?
You can get in touch with Mercari in several ways. You can visit their website (mercari. com) and sign up for an account. Once you’ve signed up, you can access the customer service chat box on the website, look at the FAQs, or contact them directly through the “Contact Us” section.
You can also download their app on the App Store or Google Play. Alternatively, if you have a specific question, you can post it on their Social Media pages, such as Facebook and Twitter, and a representative may respond to you.
Mercari also has a customer service phone number that is available during their normal business hours.
Why does my Mercari account say unauthorized user?
If your Mercari account says ‘Unauthorized User’, it is likely because someone else has accessed your account without permission. This could happen if you have shared your login details with someone else, or if your account has been hacked.
To ensure the safety of your account, it is important to create a strong password and to never share your login details. Additionally, try to avoid clicking on suspicious links or sharing personal information online.
You should also keep your device secure by updating your security software and avoiding any shady websites or downloads.
If you believe your account has been hacked, contact Mercari’s customer service team immediately. They can help you reset your password, check for suspicious activity, and provide additional tips for protecting your account in the future.
Does Mercari charge for cancellation?
Yes, Mercari does charge a cancellation fee in some cases. If you cancel an order within 48 hours of purchase or if you cancel an item that has already shipped, a 10% cancellation fee may be applied.
If you modify an item, in some cases a cancellation fee may be applied. For example, if you change the size of the item, a cancellation fee may be applied. If you cancel an item due to the seller not meeting Mercari’s Anti-Counterfeiting Policy, no cancellation fee will be charged.
If you choose to cancel an item due to a buyer protection reason, such as late delivery or quality issues, no cancellation fee will be charged. However, if a buyer cancels for any other reason, Mercari reserves the right to charge a cancellation fee.
Can you cancel a Mercari order before it ships?
Yes, you can cancel an order before it ships on Mercari. To cancel an order you’ve placed, open the My Orders portion of the app, from the menu located at the bottom. Then select the orders you’d like to cancel and tap the cancel button located at the top of the screen.
If the seller has already shipped the item, you will have to return it to the seller. To return an item to the seller, open the My Orders portion of the app and select the order. Then select the “Return/Refund” option located at the bottom.
The seller will provide instructions on how to return the item and complete your refund.
How long should you wait for a Mercari seller to ship?
The amount of time that you should wait for a Mercari seller to ship your item will depend on the type of shipping option chosen by the seller. If the seller has opted for standard shipping, then you should allow for at least 5-7 business days for delivery.
For expedited shipping options, this timeframe can be reduced to 1-3 business days. Mercari also has an estimated delivery date for orders which can be found on the order details page. This date is based on the delivery information that has been provided by the seller.
If the seller has not shipped your item within the estimated delivery timeframe, it is recommended that you reach out to the seller directly to find out when the item will be shipped.
When can you cancel Mercari order?
You can cancel a Mercari order within three hours after the order has been placed. To cancel an order, you’ll need to go to MyPage > Orders > Orders and then select the item you wish to cancel. Select “Order Details” and then select “Cancel”.
From there you’ll need to confirm the cancellation. After the three hours have elapsed, the option to cancel your order will become unavailable and you’ll be unable to stop the order’s processing. If you have any issues trying to cancel an order, you can always reach out to Mercari’s customer support.
They will be able to help you cancel the order and provide further assistance if needed.
Does Mercari automatically refund?
No, Mercari does not automatically refund. They offer an easy refund process for buyers when an item does not arrive or it is not as described. They offer a hassle-free way to get a refund or return through their Resolution Center.
All refunds are credited back to the original payment method used for purchase. In order to process a refund, once the item is returned, the buyer needs to open a case in the Resolution Center, and select a reason for asking for a refund.
After filing a case, the seller has three days to offer a resolution. If the seller does not offer a resolution, the buyer can then request that Mercari automatically refund the money.
Why do sellers cancel on Mercari?
There can be a few reasons why a seller cancels on Mercari. One reason could be because the seller is not able to fulfill the order due to inventory constraints or the item being out of stock. Another reason could be due to issues with shipping/logistics.
For example, the item may take longer than expected to arrive at the buyer’s address or there could be an issue with the carrier. Additionally, a seller may cancel on Mercari if they believe that the item or order may be fraudulent.
Cancellations may also occur due to communication issues with either the buyer or the provider of the item, or the buyer’s payment methods were not accepted.
Does Mercari protect the seller?
Yes, Mercari does protect sellers within their marketplace. Mercari requires individuals to provide a valid phone number and bank account when registering, which helps verify the identity of each party involved in the transaction.
In addition, Mercari offers Seller Protection and Dispute Resolution to help protect sellers from fraud and help resolve disputes between buyers and sellers. Seller Protection is designed to help protect sellers from fraudulent or unauthorized purchases.
They also provide a best offer option, which allows buyers to negotiate a listing’s price with the seller, as well as a payment protection policy to protect sellers in the event of a customer dispute.
This ensures that each transaction is legitimate and secure.
On top of the security measures, Mercari also takes steps to protect sellers from fraud and protect their buyers. This includes monitoring transactions, taking note of customer feedback, and using authentication and verification technologies to ensure that each transaction is secure and safe.
In addition, Mercari encourages customers to use a secure payment method when making purchases.
Who pays for returns on Mercari?
Customers are responsible for paying for their own return shipping when returning items purchased through Mercari. Customers may use any shipping carrier they prefer and the cost of return shipping will vary based on the size and weight of the item.
It may also depend on the selected carrier and distance the package needs to travel. Customers should note that Mercari does not offer pre-paid return shipping labels and return shipping costs are non-refundable.
Customers should also keep in mind that original shipping costs are also non-refundable. Mercari recommends that customers use a traceable and insurable form of shipping to ensure that their return will safely make its way back to the seller.