If your Etsy account has been suspended, it can be difficult to figure out what to do to get it unsuspended. Fortunately, there is a helpful process that you can follow to help get your account unsuspended and back up and running again.
First, review Etsy’s Terms of Use and Seller Policy. These two documents define the guidelines for both buyers and sellers on the platform and should be followed closely. If you think that the suspension was caused by a policy violation, contact Etsy support and explain the situation in detail, provide any evidence as needed, and ask for a review.
Second, go to your “Shop Settings” page and check for any areas you can improve. Many account suspensions are due to incomplete or inaccurate information, so make sure all information is up to date and correct.
Third, take some time to review your shop’s reviews and response tickets to see if you can identify any issues or problem areas. You may need to update your product descriptions, improve the quality of your photos, or address any customer service issues.
Fourth, check if there are any issues with your payment provider. If so, reach out to your payment provider to resolve the issue.
Finally, if the issue still remains, contact Etsy Support and explain the situation in detail again. Provide any evidence as necessary, follow any instructions they give you, and give it some time for the review to be completed.
By following these steps and following Etsy’s guidelines closely, you should be able to get your account unsuspended and get back to selling on Etsy. Good luck!
Is Etsy suspension permanent?
No, Etsy suspension is not permanent. Depending on the severity of the violation and if you take the necessary steps to fix the violations, you may have your selling privileges reinstated. When Etsy has to suspend an account, the seller is usually provided with an explanation regarding the terms of service violation.
Once you receive the notice of suspension, you will then have the opportunity to appeal, submit additional information, or take other actions necessary to resolve the situation. The appeals process may take up to several weeks and Etsy may request additional information and documentation.
Once Etsy has reviewed the information provided, they will determine whether the suspension should be revoked. Please note that Etsy reserves the right to permanently suspend a seller account at any time without any notification or appeal process.
How long is Etsy ban?
It depends on the severity of the violation. Etsy may impose temporary bans ranging from 7 days to 21 days, or permanent bans for more egregious violations.
If a seller violates Etsy policies, the length of any ban imposed will depend on the extent of the violation. For example, if a seller counterfeits an item, they may receive a permanent ban. If a seller repeatedly violates aspects of Etsy’s policies, such as posting inappropriate or prohibited items, or violating intellectual property rights, then Etsy may impose a longer ban.
Similarly, if the seller does not comply with Etsy’s policies and procedures or fails to deliver orders, then Etsy may impose a ban of up to 21 days.
Finally, a ban or suspension may be imposed when a seller has not paid their Etsy fees – including monthly listing fees, transaction fees, and shop upgrade fees – or has not responded to Etsy’s outreach regarding any open items or payments.
In all circumstances, sellers will receive an email notification explaining the duration of the ban or suspension, and will also be able to check their account status in the “Your account” section of Etsy.
Can you appeal an Etsy suspension?
Yes, you can appeal an Etsy suspension. Etsy has an account suspension appeals process for sellers who believe their store was suspended in error or without sufficient explanation. If you’d like to appeal an account suspension, you can gather the required information and submit a support ticket by using the Etsy Help Center.
When filing an appeal, you’ll need to provide relevant evidence that demonstrates why you feel your account shouldn’t have been suspended. This may include any screenshots of communications you had with Etsy, any documentation associated with the product or service in question, and any other relevant evidence.
In most cases, Etsy will review your appeal and respond to it within 5 business days. If your appeal is accepted, Etsy will lift the suspension and reinstate your account. If the appeal is rejected, you may need to take additional steps to be reinstated, such as filing a plan of action.
How many warnings does Etsy give?
Etsy’s warnings system is based on a three-strike policy. When a shop violates one of Etsy’s rules or policies, they will receive a warning. Depending on the severity of the violation, the warning can range from a cautionary reminder about specific policies to a full suspension of the shop’s account.
If the shop owner does not make the necessary corrections, they will receive a subsequent suspension. After the third warning, their shop will be permanently shut down.
In some cases, Etsy can suspend a seller’s shop with a single warning if the infraction is especially severe. It is important to note that there is no opportunity to appeal suspensions, so shop owners should take each warning seriously.
To avoid warning strikes, Etsy encourages shop owners to familiarize themselves with the marketplace policies and make sure they stay in compliance.
How long is Etsy temporary suspension?
The length of an Etsy temporary suspension can be determined by the terms of the suspension. Depending on the severity of the violation, Etsy may suspend your account temporarily, or even permanently.
If the suspension is temporary, the length of the suspension may range from 1 day to an indefinite period of time. It is important to understand that the length of a suspension is based on the policies of Etsy and the severity of the violation, and cannot be manually adjusted by the seller.
In some cases, Etsy may lift the suspension after the issue has been resolved by the account holder. Conversely, when the suspension is due to a more serious issue, such as repeated violations or unauthorized activity, it may be necessary for the account holder to work with Etsy’s resolution team to resolve the issue before the suspension will be lifted.
If a seller has been suspended from Etsy, the best course of action is to contact Etsy directly, using the contact information provided in the suspension email. Etsy’s resolution team can provide more information about the suspension and help you understand the steps necessary for reinstatement.
Why did Etsy suspend my account for no reason?
Etsy may have suspended your account for a variety of reasons. If you recently created a new account, then it may have been automatically suspended due to Etsy’s automated fraud detection system. This system helps protect buyers and sellers on Etsy by flagging accounts with suspicious activity.
It is also possible that Etsy’s Terms of Use may have been violated. Including copyright infringement, payment problems, or fraudulent behavior.
The best way to understand why your account was suspended is to contact Etsy directly. You can do this by filling out their Case Form and they will provide you with additional information regarding the reason your account has been suspended.
Can I still buy on Etsy if my account is suspended?
No, unfortunately, if your account is suspended, you can no longer purchase items on Etsy. Suspended accounts are no longer able to access the Etsy platform, meaning they can’t purchase items or make any changes to their account.
If you wish to no longer have a suspended account you must contact Etsy Customer Support to address the suspension and get your account back in active standing. It is possible that during the process of resolving the suspension you may be asked to provide additional information and documents.
Once resolved, you should be able to purchase items on Etsy.
Can I reopen a closed case on Etsy?
Yes, you can reopen a closed case on Etsy. When you find a buyer you’ve had a dispute with, you can choose to reopen the case so you can work out a possible resolution with them. To reopen a closed case, go to the Resolution Center and find the order number of the case you wish to reopen.
Then click on the Details link to open the case. From there, you can choose to reopen the case and send the buyer a message explaining why you are doing so. It is important to keep in mind that reopening a case may not always be necessary and that the buyer may still not be interested in resolving the dispute.
If the buyer is not willing to settle the dispute, you may have to resort to other methods such as filing a complaint with the appropriate authorities or taking the dispute to court.
Does Etsy track IP address?
Yes, Etsy does track IP address. Etsy collects IP addresses when a user visits the site, in order to determine the user’s physical location and to provide more targeted content to the user. Additionally, Etsy may also log IP addresses associated with particular actions taken by the user, such as when they post a comment, purchase a product, or create an account.
In order to protect the privacy of users, Etsy does not make these IP addresses publicly available and does not use them for advertising or other marketing related activities.
What happens if Etsy closes your shop?
If Etsy closes your shop, it can have a major impact on your business. Depending on the reasons why the shop was closed, you may lose access to your listings, customer reviews, and sales data. You would no longer be able to list items or accept payments through Etsy, and any previously listed items would be removed.
You could also lose any sales you made within the last 60 days, and all of your financial accounts associated with your Etsy shop would be closed.
If your shop was closed for violating Etsy’s terms of service, you could appeal the decision or submit a reinstatement request. If your shop was closed for failing to comply with Etsy’s policies, you could fix the issues and apply to have your shop reinstated.
However, if your shop was closed because of fraudulent or illegal activities, you would not be allowed to use Etsy again.
Closing your Etsy shop can be a difficult and frustrating experience. If your shop is closed, it’s important to understand why it happened, take steps to fix any issues, and look for alternative selling platforms to use.
Does opening a case on Etsy hurt the seller?
Whether or not opening a case on Etsy hurts the seller depends on the specific case. If a buyer has a legitimate complaint – such as not receiving their package or receiving a damaged item – and they open a case, it likely wouldn’t hurt the seller very much.
In such a situation, the seller can work with the buyer to find a reasonable solution – such as refunding the purchase or sending out a new item.
On the other hand, if a buyer opens a case without good cause, such as because the items took a little longer to arrive than expected, it could result in the seller’s account being flagged or suspended.
Therefore, it’s important for both buyers and sellers to take all cases very seriously in order to avoid any potential issues. If you’re a seller and certain of your innocence, you should make sure to protect yourself by gathering as much evidence as possible to make your case.
How do I get unbanned from Etsy?
If you’ve been banned from Etsy, unfortunately there’s no “easy fix. ” Your best course of action is to reach out to Etsy Support directly and fill out this form: https://help. etsy. com/hc/en-gb/requests/new.
When you fill out the form please make sure to explain, in detail, why you think you were banned. Additionally, it may be useful to include any documentation or proof you may have that might support your case.
Also, it’s important to note that Etsy does reviews their ban decisions, however, the process is lengthy and often times can take weeks or even months to get a resolution. Therefore, it is important to be patient and understanding when going through this process.
Additionally, please remember to remain professional and polite throughout your correspondence with Etsy. It is helpful to stay positive, as any negative comments you make could result in your case taking even longer to resolve.
In the end, getting unbanned from Etsy requires a delicate combination of patience and documentation. So, if you feel that you were wrongly banned, the best thing you can do is to stay calm, remain professional and contact Support with a clear and factual explanation.