At Curology, we understand that our customers lead busy lives and can’t always make time to keep up with their medical and skincare routine. That’s why we offer free shipping to make it easy for our customers to receive their medications and products on time.
When a Curology customer orders their skincare plan, they’ll receive an email confirmation with the details of their order. We recommend that the customer tracks their order either via their email or through the Curology website.
Once the order is shipped, once customers will receive an email with tracking information and a link to the Shipment page on the Curology website. The Shipment page visualizes the estimated delivery date, giving customers a better idea of when their order will arrive.
We also offer Next-Day Delivery for orders placed before 12PM PST Monday – Thursday. Customers can choose this option at checkout for an additional cost.
At Curology, we strive to make your skincare routine hassle-free, which is why we make our shipment process as simple and straightforward as possible.
Can I track my Curology package?
Yes, you can track your Curology package! When your order is submitted and processed, you’ll receive an email confirmation with a tracking number. You can use this tracking number to track your package from the shipping carrier’s website.
You can also view your shipping status and information within your account by clicking “My Orders” and selecting the order you wish to track. With Curology’s help, tracking your package is quick and easy!.
Does Curology ship every month?
Yes, Curology ships every month. We offer a variety of subscription plans that allow customers to customize their regimen and ensure they receive their monthly restock of products. Each month after subscribing, Curology members will have their custom product shipped straight to their door with free shipping.
We also offer product sample subscriptions that let patrons try our products before they commit. Our commitment to delivering the best custom skincare is the reason we ship every month. We strive to make sure our customers consistently see results from the customized formulas crafted just for their skin.
That’s why Curology never stops working to provide an effortless and convenient mailing experience.
How long does a Curology bottle last?
The duration of a Curology bottle varies depending on the individual and the amount prescribed by a Curology provider. On average, a Curology bottle should last between four to six weeks when used correctly, meaning one pump of customized formula used every evening.
Since everyone’s body chemistry is different, your Curology bottle might last differently than other people — you may find that you run out of Curology formula before the four to six week mark, or that the bottle lasts longer.
If you find that your bottle runs out more quickly than expected, Curology allows you to adjust your formula to increase usage or makes it easy for you to order a refill.
How many pumps of Curology do you use?
The amount of Curology you use depends on your individual skincare needs, concerns and routine. Generally, Curology recommends two pumps per application, or two pumps for both morning and night. Each pump is about the size of a nickel, which is enough for your entire face.
It’s best to warm the medication in your palm before applying it to the face. It should be the last step of your skincare routine and you can follow up with your favorite moisturizer or sunscreen.
Does Curology get rid of acne scars?
No, Curology does not get rid of acne scars. While Curology is an excellent treatment option for helping reduce acne and acne-related symptoms, it will not permanently eliminate acne scars. While some people may experience a reduction in the appearance of their acne scars, Curology alone is not likely to completely get rid of them.
If you’re looking to fade acne scars, it is often recommended to combine Curology with other treatments like laser resurfacing, chemical peels, microneedling, and even light-based therapy such as IPL.
These treatments can help improve the appearance of acne scars, reduce redness, and even out skin tone. It is always important to talk to your doctor or dermatologist to determine the best treatment options available to you.
Does Curology actually expire?
No, Curology does not expire, but it is important to take care of your products once they have been opened. Our products can remain effective up to 180 days after they have been opened, as long as they are stored at the proper temperature and humidity levels and the pump remains closed.
This can vary based on the ingredients contained in each product, so be sure to read the label on the product to make sure you’re using it within the expiration date. We also suggest using a pump dispenser to keep bacteria and contaminants out of the product, which helps to preserve and prolong your product’s shelf life.
Ultimately, if you take the necessary steps to ensure your Curology products are kept for the recommended amount of days, there should be no problem with the product expiring.
Can you store Curology in the fridge?
No, Curology should not be stored in the fridge. It is important to store Curology in a cool, dry place away from direct sunlight and heat. Storing Curology in the fridge could damage active ingredients, cause bacteria growth, cause the product to freeze, and degrade the product.
It is recommended to store the product in a location that is between 50 and 86 degrees Fahrenheit and away from direct sunlight. Additionally, Curology should be stored in its original packaging to protect it from contaminants.
If your Curology appears discolored or has any visible signs of separation, it should be thrown away and a new bottle should be purchased.
How do I pause or cancel Curology?
Pausing or canceling your Curology subscription is easy and can be done from your account page. To pause your subscription, first log into your account, click “manage subscription,” and then select “pause” under the “status” drop down menu.
This will place your subscription on hold and prevent your credit card from being charged.
If you decide you’d rather cancel your subscription, you can do that as well. To do this, log into your account and click “manage subscription. ” Next, select “cancel” under the “status” drop down menu and follow the on-screen instructions.
Canceling your subscription will end your current subscription cycle and will not renew.
It’s important to note that if you don’t want to lose any of the products you received from your subscription, pausing is the best choice. Canceling your subscription will remove all products from your account and prevent you from ordering new products or refilling the ones you had.
If you’re having any trouble pausing or canceling your subscription, you can also contact Curology’s customer service team at [email protected]. They’d be more than happy to assist you.
Can you cancel Curology after the first month?
Yes, you can cancel Curology after the first month. Curology offers a 30-day free trial of their services. After that, you will be automatically billed either every 3 or 6 months, depending on which plan you choose.
If you decide you don’t want to continue with their services, you can easily cancel your subscription. All you have to do is log into your account, click the “cancel subscription” button and follow the prompt.
You will not be charged for the remaining month and you’ll receive confirmation of the cancellation.
Is it hard to cancel Curology?
No, it is not hard to cancel Curology. You can cancel your Curology subscription at any time with no cancellation fees. To cancel your subscription, you simply need to log in to your account, click the ‘My Settings’ tab, and then select the ‘Cancel’ option.
In order to keep your account secure, you will be prompted to enter your password as confirmation. Once you confirm your cancellation, you will no longer be charged for any remaining membership fees.
You will, however, still be able to access subbing features up until the end of your membership period. If you have any questions regarding the cancellation process, you can reach out to the Curology customer service team via email or chat.
Is the first month of Curology free?
No, Curology does not provide a free trial for the first month. However, they do offer a 60-day Satisfaction Guarantee to provide customers with an opportunity to be sure that the customized skincare plan they’ve received works for them.
With this guarantee, customers can return their completed plan anytime within 60 days of purchase and get a full refund of their purchase price, shipping and handling costs. Given the custom nature of Curology’s personalized regimen, the company cannot offer a free trial.
How can I get free Curology?
Unfortunately, it is not possible to get free Curology. Curology is a subscription-based medical skincare service, and the prescription medications they use are only available through a healthcare provider.
The only way to access Curology is to sign up for their subscription service, which requires you to fill out an online health questionnaire and submit photos of your skin so that a Curology provider can assess your skin condition and customize a personalized skincare plan for you.
To learn more about the cost and what’s included in the subscription, you can visit their website.
What states does Curology ship to?
Curology currently ships to all states within the United States, including Hawaii and Alaska. Customers located in the US territories, including Guam, American Samoa, Puerto Rico, and the U. S. Virgin Islands can also purchase Curology products, but unfortunately we are unable to provide shipping service to these territories at this time.
We apologize for the inconvenience. For more information and inquiries, please reach out to our Customer Support team.
Does Curology ship to APO addresses?
Yes, Curology does ship to APO addresses. Customers who have an APO address as their shipping address when placing an order will receive their package via the US Postal Service. Curology is unable to guarantee a specific delivery timeframe when your order is shipped to an APO address, as USPS delivery times vary depending on the route your package takes.
Additionally, the package may take up to two weeks to arrive due to current USPS delivery delays. Curology is currently not able to offer tracking for APO shipments, but all packages are sent with delivery confirmation, so the package can be tracked on the USPS website.
Does Curology make you breakout at first?
Generally, no, Curology does not make you breakout at first. Curology is designed to help clear acne and address other skin concerns, so any initial breakouts are usually caused by the skin’s healing response and not a reaction to the product.
In some cases, skin purging may occur due to the active ingredients in the customized pharmaceutical-grade treatments, which is essentially a faster clearing of existing acne. If this occurs, it is normal, and the purging phase should subside and give way to smoother, clearer skin within 4-6 weeks.
It is important to keep track of your skin’s progress and consult with your Curology provider if the purging doesn’t go away after this time period. It is also important to make sure that you are applying the treatment as directed, as gaps in application can limit desired results and, potentially, produce breakouts.
Do you leave Curology on overnight?
No, it is not recommended to leave Curology on overnight. The active ingredients in many Curology treatments should be used during the day, when your skin is exposed to sunlight, and washed off at night before bed.
Leaving them on overnight could lead to irritation or sensitivity to the active ingredients, resulting in skin damage or an increased risk of sun sensitivity. Additionally, your skin needs to breathe at night, so it is important to remove makeup, sunscreen, and Curology products before going to sleep.
Should I use Curology every day?
Whether or not you should use Curology every day depends on your individual skin care needs and the specific products recommended to you by a dermatologist or other skin care specialist. Curology is a personalized skin care system that pairs a custom cream with booster products to address individual skin needs.
It can be beneficial to use Curology on a daily basis as it helps to keep your skin balanced, nourished, and healthy, as well as give it the extra boost that it may need. However, it would be wise to check with your dermatologist or skin care provider first to see if daily use is right for you.
They will be able to help you determine the best routine to ensure that you get the best results, tailored to your specific needs. Additionally, it’s best to start off slow and increase usage over time to help your skin get used to the new product.
Be sure to read all instructions before use and always patch test any new products before applying them fully to your face.