When selling an item on Mercari, you have the option to make an offer to potential buyers. The offer you make will be in the form of a discount from your listed price. The potential buyer can then accept the offer, decline it, or make a counteroffer.
When you make an offer on an item, the potential buyer will receive an automatic notification. They’ll then have up to 24 hours to either accept, decline, or make a counteroffer.
If the potential buyer accepts your offer, they will be required to make payment immediately in order to complete the transaction. They’ll also be provided with a tracking number once their payment has been processed and the item has been shipped.
If the potential buyer declines your offer, they will not be charged or otherwise obligated to purchase the item. However, you will still be required to pay the Mercari fee for the transaction.
If the potential buyer makes a counteroffer, you will be notified via email and you can either accept or decline the counteroffer. If you accept it, the same payment and shipping requirements as mentioned above will apply.
Ultimately, the decision to make an offer on an item is up to you. If you feel comfortable with the potential buyer’s offer, you may accept it in order to complete the sale. On the other hand, if you do not feel comfortable with the offer, you may decline it.
How do I activate offers on Mercari?
Activating Mercari offers is a quick and easy process. First, open the Mercari app or website and log into your account. Once logged in, click on your profile icon at the top right of the page. You will be taken to your account page.
On the left-hand side of the page, you’ll see the “Offers” tab. Select this tab to bring up a list of current offers you can activate. Once you find the offer you’d like to activate, click on it to learn more details and to activate it.
You will typically see a “redeem” or “activate” button, which you should click to complete the process. You may be asked to complete a few additional steps to qualify for the offer, such as verifying your payment method.
Once you have completed the process, you should receive confirmation that the offer has been activated. Some offers may also require you to use a promo code, which will be provided to you along with the offer.
If a code is required, you must enter this during the checkout process to activate the offer.
Can sellers send offers on Mercari?
Yes, sellers can send offers on Mercari. Sellers can choose to make Best Offers when they create a listing, which will allow buyers to submit an offer through the app. The seller will then be able to either accept or decline the offer.
If the seller agrees to the offer, the buyer will be charged the lower price and the seller will be paid the agreed-upon amount. Sellers can also submit offers directly to buyers. If a buyer is browsing your shop, you can send them an offer through Mercari’s chat feature.
This can be used as an incentive for buyers to complete a purchase, or to offer discounts for bulk orders. Offers can also be sent to individual items as a way to negotiate the price. Ultimately, offering up an attractive deal can be a great way to entice buyers to purchase from your shop.
Who pays for return shipping on Mercari?
Generally, the buyer is responsible for returning the item(s) to the seller for a refund. In some cases, where the item(s) received were not what was expected (wrong size, style, color, etc. ), the seller may choose to cover the return shipping cost.
However, by default, buyers are responsible for the cost of return shipping and to ensure the item(s) are in their original condition.
When buying an item on Mercari, it’s important to ask the seller any questions you may have prior to completing the purchase, such as return policies and shipping policies. Doing this can save valuable time and avoid any unexpected costs on return shipping.
Can you return an item on Mercari if it doesn’t fit?
Yes, you can return an item on Mercari if it doesn’t fit. Mercari has a buyer protection policy, which includes a return policy that covers items that don’t meet the buyer’s expectations with regards to size, fit, and condition.
If an item doesn’t fit, buyers have 14 days to return it in its original condition, and they can either receive a refund or ask the seller to offer an exchange. It’s important to note that Mercari does not cover the cost of shipping for returns, so buyers will have to bear that cost.
What if a buyer wants to return an item on Mercari?
If a buyer wants to return an item on Mercari, they should first contact the seller directly via Mercari’s Message Center to discuss the return. The seller may provide guidelines for return shipping and processing.
Additionally, if the seller does not offer a return policy, the buyer can open up a claim through the Mercari Resolution Center. A Mercari moderator will then review the claim and take appropriate action, which may include a refund of purchase costs to the buyer.
If a return is approved, the buyer will typically be responsible for return shipping costs.
Can I get a refund and keep the item Mercari?
No, unfortunately you cannot keep the item and get a refund on Mercari. When you purchase something on Mercari, you need to be certain that it is something that you truly want, as all sales on Mercari are considered final.
This means that you cannot return the item in order to receive a refund. Mercari does not offer refunds, exchanges, or cancellations once an item is purchased. If you are unhappy with the item you received, you can consult Mercari’s Resolution Center through the app in order to potentially work out a return or exchange with the seller.
However, this is up to the discretion of the seller and depends on their individual return policy.
How do I return Mercari package?
You can return the Mercari package by following the steps below:
1. Open the Mercari App and go to the “Inbox” tab on the bottom right.
2. Select “Orders” and then select your order.
3. Tap on “Return” and select the item(s) you would like to return.
4. Select a return/exchange reason and follow the instructions.
5. Print a return shipping label.
6. Package the item you’d like to return securely with the return label.
7. Drop the package at your nearest post office or drop-off location.
8. Track the return package using the tracking number provided by the carrier when you shipped the item.
9. When your return is accepted by the seller, you will get a notification.
10. Once the refund is processed, you will receive a notification.
What happens if seller doesn’t ship Mercari?
If a seller does not ship an item purchased on Mercari, there are a few steps that buyers can take to find a resolution. First, buyers should open a “Case” and explain the situation to Mercari via the app.
Within this, buyers can also provide evidence such as screenshots and photos. From here, Mercari’s support team will review the case and take appropriate action. Depending on the case, Mercari may opt to remove the seller or impose a temporary or permanent suspension of the seller’s account.
Additionally, Mercari may also take legal action to recoup any costs incurred due to the seller’s repayment. If the seller has already received payment, Mercari will work to ensure buyers recoup their funds.
Lastly, buyers who are not able to come to a satisfactory resolution with Mercari via the app can contact the company through its website or by phone. The company’s customer service representatives will work with the buyer to reach a resolution.
How long does a seller have to respond to a return request?
A seller typically has three business days to respond to a return request. However, this can vary depending on the marketplace and the policy of the individual seller. It’s important to look up the policies of the marketplace and the individual seller before submitting a return request so that you know what to expect in terms of response and turnaround time.
Generally, a return request must be accepted by the seller before a customer can proceed with a return. Once the seller has accepted the return, the customer must typically return the product within a specific time frame in order for the return to be accepted.
In addition, the seller may require that the product be in its original condition and may ask for proof of purchase.
What happens when you accept an offer from Mercari?
When you accept an offer from Mercari, it means that you have agreed to sell the item to the buyer for the listed price. You will then be asked to provide a valid mailing address so Mercari can send you a shipping label.
Once you have provided this information, the buyer will transfer the listed price into your Mercari balance, which you can then withdraw in the form of a bank transfer or use to purchase items from other Mercari sellers.
You can then proceed to package and ship the item to the buyer. Upon successful delivery, the funds will be released from your Mercari balance, which will end the transaction.
Why do sellers cancel on Mercari?
Sellers cancel on Mercari for a variety of reasons. Some sellers may have changed their minds about selling a particular item or listed the same item multiple times, while others may have encountered technical difficulties when uploading a listing or navigating the site.
Additionally, some sellers may have learnt that the item is not authentic or may have fallen below Mercari’s standard for quality items. In rare cases, sellers may be cancelling orders due to difficulty verifying the purchaser’s identity or because of the current economic conditions.
Some sellers may also cancel when they discover that an item was sold through another sales platform or when buyers decide not to purchase the item post purchase. Finally, others may be cancelling orders due to poor customer service or lack of communication from Mercari.
No matter the reason for cancellation, Mercari takes all cancellations seriously and is committed to helping sellers resolve any underlying issues in order to provide the best customer experience.
Is Mercari or eBay better?
That depends on what you are looking for in a marketplace. Both Mercari and eBay are reliable and well-known mobile marketplaces, each with unique features that make them helpful for different individuals.
If you want to quickly and easily make some extra cash by selling used items, Mercari may be the better option. Mercari makes it very easy to list your items, and because it’s such a popular platform, you can expect your items to get significant visibility.
Also, Mercari has no listing, selling, or final value fees, so it may be the more affordable option overall.
On the other hand, eBay may be a better choice if you’re looking to purchase items, rather than to sell. eBay has a much wider selection of products and often offers better deals than Mercari. There’s also a more global marketplace for eBay, so if you’re interested in buying items from around the world, eBay is definitely worth considering.
In the end, it’ll really come down to what you’re most interested in – selling, buying, or both – and which platform provides you with the best experience.
Does Mercari report to the IRS?
Yes, Mercari reports to the IRS. The U. S. Internal Revenue Service (IRS) require certain U. S. businesses to file a Form 1099-K when they exceed transaction threshold limits. This form is used to report payment card, third-party network, and online marketplace payments from one party to another.
Mercari is subject to the same laws and regulations and is required to report income to all U. S. users who meet the IRS requirements for payment reporting thresholds. Mercari does, in fact, report to the IRS regarding income earned in the U. S.
marketplace. All payments issued by Mercari in the United States will be reported to the IRS on the applicable forms.
How does Mercari smart pricing work?
Mercari Smart Pricing is an automated pricing system designed to help sellers optimise their sales on the Mercari marketplace. It uses intelligent algorithms and machine learning technology to determine the optimal pricing for your items, taking into account a range of different factors such as marketplace trends, competitive prices, and the overall value of your items.
It then automatically prices your items based on this data so when buyers view your listing, they are more likely to be attracted to it.
To help narrow down a selection of potential prices, Mercari Smart Pricing also takes into account the marketplaces profitability and average selling prices, as well as the type of items you’re selling (new or used) as well as their condition.
The system recommends a minimum and maximum price, as well as a suggested price in the middle. If you want to make your own tweaks to the pricing, you can do so manually.
Another benefit of Mercari Smart Pricing is that it has an automated data analysis feature, which allows you to monitor your pricing and make modifications to achieve better results. This means you can make sure you’re pricing items correctly and adjusting your pricing as needed for maximum profitability.
As you continue to use the system, the smarter its pricing will become, as it will take into account new data, trends and pricing tactics.
How much are Mercari fees?
Mercari fees are generally 10% on a completed sale, with a $2.80 minimum and $500 max. There is also a flat rate shipping fee that is determined by the Carrier, price point, and item size, as well as a Mercari service fee.
The service fee is either $0.50 or 2.9% + $0.30, whichever is greater. If the item is eligible for Mercari Protection, an additional 1.5% of the price is charged to the seller.