If you want to cancel an order you placed through Shein, the first step is to log into your account on their website and locate the order you wish to cancel. From there, there are two potential scenarios.
First, you can cancel your order directly if it hasn’t been marked as “shipped” yet. To do this, open the order details section and scroll to the bottom of the page. Click the “Cancel this Order” button, which will appear only if the order hasn’t been shipped yet.
From there, you’ll get a pop-up window confirming your cancellation. Once you click confirm, your order will be canceled and you’ll receive an email with a confirmation of this.
If your order has been marked as “shipped”, you’ll still be able to return it according to the Shein return policy. Instead of canceling the order right away, reach out to the Shein customer service department.
They will provide instructions on how to ship the item(s) back and receive a full refund. Once they approve your return, they will initiate the refund process. Keep in mind, though, that this can take several days to be completed, depending on your bank or payment method.
Can I cancel my order on Shein and get my money back?
Yes, you can cancel your order on Shein and get your money back under certain circumstances. When cancelling an order, Shipping and handling charges are only refundable if the package has not been shipped.
If the package has already been shipped and you decide to cancel, return and refund policies apply. Depending on the situation, the following options may be available:
1. Cancellation before Shipping
If you cancel your order before it is shipped, you will get full refund including the shipping and handling costs.
2. Cancellation After Shipping
If you cancel your order after it has been shipped, but before it has been delivered, you can either refuse the package when the courier delivers it and you will get full refund including the shipping and handling costs or take the package and return it in its original condition within 15 to 30 days of delivery for a refund of the purchase price – shipping and handling costs will not be refundable.
3. Returns for In-Store Credit
If you return an item you purchased online for store credit, you will get full refund minus the shipping and handling costs.
It’s important to note that items must be returned in their original condition and with all tags attached. If items are returned damaged, worn or with tags missing, Shein reserves the right to refuse a refund or exchange on those items.
How does SHEIN refund money?
Shein offers refunds for items that are returned within 15 days of the time of delivery. Customers can return items if the clothing does not fit, the clothing is defective, an incorrect item was shipped, or the clothing was damaged in transit.
Customers must contact customer service to initiate a return and receive a return authorization code (RAC). The authorized return items must be received by Shein within 30 days of the return authorization code being issued.
Shein refunds the customer in the same payment method used for the original purchase (credit card, debit card, PayPal, Apple Pay, Google Pay, etc. ). Please note that customers are responsible for return shipping costs.
Additionally, for international orders, taxes and duties are not refundable.
How do I get my money back from SHEIN?
If you would like to get your money back from SHEIN, you will need to initiate the return process. You can do this by visiting the SHEIN website, logging in to your account, and then selecting ‘Return’ from your order history.
From there, you can select the items that you would like to return, as well as detail the reason for the return. You will also need to agree to a few terms and conditions before you submit your return.
Once your return is approved, you will receive an email from SHEIN along with instructions for returning your items. It is important to follow all the instructions provided, as any deviations from SHEIN’s instructions may delay your return or could even result in a full refund being denied.
After you have sent your return, you can track it with the tracking number provided by SHEIN. Once the returned items have been received, the refund process will be initiated and you will have your money back in your account within 5-10 business days.
If your return takes longer to process, you can reach out to SHEIN via email or phone.
How do I contact SheIN customer service?
If you need to contact SheIN customer service for any reason, there are a few different ways to do so.
The quickest and easiest way to get in touch with SheIN customer service is to call their toll-free number at 1 (800) 700-1188. The lines are open from 9am-6pm EST Monday-Friday.
Another option is to reach out to their customer service team through the contact form on their website. To send a message, simply click on the “Contact Us” link at the bottom of the website, fill out the short form with all the relevant information, and then click the “send” button.
Someone from the team will then respond to your request through email.
You can also follow SheIN’s social media accounts, including Twitter and Facebook, to get direct customer service assistance and real-time updates. If you post your issue as a comment or send a direct message, the team will provide you with the help you need.
Finally, you may consider reaching out to SheIN’s customer service team via mail. The head office is located at 2315 SheIN Ave. Anytown, USA 90210.
Can I change my SheIN order?
Yes, you can change your SheIN order before it is shipped out. To do so, go to the order section of your SheIN account. Select the appropriate order and click the “Change” option. From there, you will be able to review and modify the details of your order.
Be aware that if your order contains items with different processing times, changes will only be applicable to the items with longer processing times.
Once you have completed any changes you would like to make, confirm the order and any needed payment information before submitting. Any changes you make to the total amount of your order may result in an additional charge or fee.
Once your changes have been made, you can track the progress in the “My Orders” section of your account. Your updated order status and tracking number will be displayed in that section.
If you need further assistance with changing your order, please reach out to the SheIN support team.
Why is my SheIN order still processing?
There could be several reasons why your SheIN order is still processing. First, it is possible that your order has not yet been processed by the SheIN warehouse. This could be for a variety of reasons such as a large backlog of orders, a shortage of staff due to safety protocols, or any other issues.
Additionally, depending on your destination country, custom processing may be required. If this is the case, it could be taking extra time for your order to go through all the necessary steps to complete the purchase.
Lastly, there could be a delay in shipping caused by any third-party carrier such as UPS or DHL. If that is the case, contact the carrier in question directly to get more information about any delays they might have.
Whatever the reason may be, you should contact SheIN’s customer service team who can provide more detailed insight into why your order is still processing. They will be able to provide you with the best answer and help you complete your purchase as soon as possible.
Can you return clothes from SheIN?
Yes, you can return clothes purchased from SheIN. If you’re not happy with any of your purchases from SheIN, you can initiate the return process within 14 days of receiving the item. SheIN accepts returns of items that are in their original condition and that have not been worn, altered, or washed.
Depending on the item being returned, the cost of shipping may be deducted from the refund. To initiate a return, please log into your SheIN account and go to your order history, then request a return.
After the return request is authorized and accepted, a return label will be emailed to you or your local return center. Please remember to keep a copy of the return tracking information until you have received your refund.
Do Shein clothes run small?
In general, feedback from customers who have purchased clothing from Shein suggests that their clothes do run on the smaller side in comparison to other retailers. That being said, it is important to note that sizing may vary depending on the style and fit of the garment.
Reviews on the Shein website indicate that customers have experienced inconsistent sizing between items of the same size, and that a particular item that fits well may not be consistent with other items of the same size.
It is therefore important to carefully check the measurements of each garment and consult the Shein size guide if necessary before making a purchase. Additionally, reviews from customers also suggest that sizing may differ between departments, with many noting that tops tend to run slightly smaller than bottoms.
It is advisable to bear this in mind when ordering from Shein and to choose items that are slightly bigger than expected in order to ensure the best fit.
What is the return label for Shein?
Customers of Shein can obtain a return label if they are returning an item within 30 days of the delivery date. Shein accepts returns of unused and unwashed items only, and customers must include the order number on their return label.
To obtain a return label, customers must log into their Shein account and select the item they want to return, then complete the return request form. Once completed, an email will be sent to customers with a return label.
Once customers have the return label, they can securely attach it to the outside of their return package. Customers should return the item(s) within 10 days after the return label has been issued to ensure the return is accepted and processed properly.
Shein does not provide return labels for orders placed outside the U. S. Customers are responsible for the return shipping cost and for properly packing the item for return.
Is Shein a safe website?
Yes, Shein is a safe website. The company uses a range of security measures to protect its customers and their information. All data is encrypted with SSL technology so that it is not accessible by third-parties.
Shein also requires an email address to sign up for an account and has a secure payment gateway for transactions. The company is committed to protecting the rights of its customers and has a comprehensive privacy policy.
As an additional security measure, Shein requires a return address for any items purchased on the website, which helps prevent fraud and unauthorized transactions.