Fitbit offers a limited warranty that covers manufacturer defects in materials and workmanship found in its products when purchased from an authorized retailer. The limited warranty lasts for one year from the original date of purchase of the Fitbit product.
The warranty applies to the original purchaser and is non-transferrable.
Fitbit also offers an extended warranty program. When you purchase your Fitbit device from an authorized retailer, you can purchase an Extended Service Plan for an additional fee. The plan extends the limited warranty for an additional two years after the expiration of the limited warranty, for a total coverage of three years from the purchase date.
For ultimate peace of mind, Fitbit also offers an Accidental Damage Protection plan which extends the original limited warranty for two years from the picture purchase date – for a total of three years of coverage.
This Accidental Damage Protection plan covers device use in the regular course of your daily activities and covers malfunctions or failure due to defects in materials and workmanship, including normal wear and tear.
No matter which warranty plan you choose, Fitbit is dedicated to providing you with a quality product and service. If you have any questions regarding Fitbit warranty coverage, you are encouraged to contact their customer service team.
Will Fitbit replace my broken Fitbit?
Unfortunately, no. Fitbit does not offer a replacement for broken Fitbits, except for the ones that are under warranty or qualify for their 45-day money-back guarantee. Fitbit offers specific repair and replacement solutions on their website, and warranties typically last one year from the date of purchase.
If your Fitbit still qualifies for the warranty or for the refund, you may be able to get a replacement, but in most cases, you’ll need to buy a new one. The only exceptions are for defective items, which may be able to be replaced with a new unit from Fitbit.
Do Fitbits only last 2 years?
No, Fitbits do not only last 2 years. While Fitbit does suggest replacing your fitness tracker every 2 years for the best user experience, batteries generally last about four to five days on a single charge, and with careful maintenance and usage, a Fitbit device can last for several years without needing replacement.
Additionally, many Fitbit device models have warranties lasting up to one year, so if something happens to your device within that year, it can be eligible for replacing.
How do I know if my Fitbit is still under warranty?
To determine if your Fitbit is still under warranty, the best course of action is to view your purchase information. It may be helpful to locate your user manual, as the warranty term and other important details will be provided there.
If you can’t locate your manual, you can check the Fitbit website for more information. Once you find the warranty policy, check the date you purchased your device. Fitbit’s warranty terms generally range from 30 days to 1 year depending on the specific product.
If your device falls within the warranty period, it is still under warranty. If it’s still within the warranty period and you are experiencing a problem with your device, you can contact the customer support team at Fitbit.
They’ll be able to advise you on the course of action to take to make sure your product is covered.
How much does it cost to repair a Fitbit?
The cost of repairing a Fitbit can vary depending on the model and the type of repair required. For instance, if you need a battery replaced on a Fitbit Charge 2, it can cost around $50 to $70. Other repairs, such as replacing the band, repairing a cracked display, or replacing the charging port, can cost around $30 to $130.
If you have a newer model, such as a Fitbit Sense or Versa 3, the cost of repairs can range from $55 to $160. It is important to contact an authorized service center in order to get an exact price estimate for your particular device and repair requirements.
How do I replace my Fitbit?
Replacing your Fitbit can be a straightforward process. Firstly, make sure that you have your Fitbit device either registered with your Fitbit account or that you have stored your last sync data from your Fitbit device.
If your Fitbit is not registered, you will not be able to access your data after you have replaced the device.
The next step is to go to the Fitbit website to purchase a new Fitbit device. There are a variety of options available, so make sure that you choose the device that best suits your needs. Once you have made your selection and purchased the device, it will typically be shipped to you.
Once you have your new device, step-by-step instructions on how to set it up and begin using it will be included in the packaging. The setup process is usually very simple, and all you need to do is follow the steps.
The device should detect and setup your profile automatically. However, you may still need to manually sync the device with your Fitbit account to ensure that all of your data is restored.
Once you have synced your new device, you will be able to start tracking your fitness data once again. Make sure that you back up the data on your Fitbit regularly to ensure that you can access it if your Fitbit is lost, stolen, or needs to be replaced.
How does Fitbit warranty work?
Fitbit offers a limited warranty against defects in materials and workmanship on the Fitbit-branded products that are purchased directly from Fitbit or an authorized retailer in the country of purchase.
The duration of the warranty is determined by the Fitbit product in question and varies from one to two years. In addition to the limited warranty, Fitbit also offers a 45-day money-back guarantee for eligible Fitbit products purchased directly from Fitbit on fitbit.
com or an authorized retailer in the country of purchase.
Eligible products purchased through an authorized retailer must be returned directly to the place of purchase and are subject to the return policy of the retailer. If a product purchased through an authorized retailer is not eligible for a return or exchange, the customer will need to contact Fitbit Customer Support.
The Fitbit warranty applies only to Fitbit products sold and used in the European Union, United States, Canada, Australia, and New Zealand and does not apply to any other Fitbit products sold in other countries.
If a Fitbit product is purchased in any of these countries but used in another country, the warranty may not apply. Customers should always check with their local laws and regulations to determine their eligibility for warranty coverage.
In addition, the Fitbit warranty does not cover damage resulting from misuse, accident, alterations, modifications, unauthorized repair, or general wear and tear.
How many years does a Fitbit battery last?
The average Fitbit battery lasts between five to seven days, depending on the model and how much it is used. Some older models may experience shorter battery life, while newer models may last up to 10 days or even more.
Factors such as how often you sync your Fitbit to the app, the number of notifications you receive, and the amount of time you spend in activities will affect the battery life of your Fitbit. To maximize battery life, try disabling features you don’t need, reduce notifications, and turn off the Auto-Lock setting.
With proper use and care, you can expect your Fitbit battery to last approximately two years.
Do Fitbit wear out?
Yes, Fitbit can wear out over time. While they are designed to be durable, through physical contact with many surfaces, their wear can be accelerated. Additionally, devices that are constantly connected to your WiFi, Bluetooth, or cellular networks could suffer from decreased battery life.
It is also important to ensure that your Fitbit is kept clean, as dust, dirt and sweat can degrade the device’s performance over time. Finally, if your Fitbit is exposed to water, corrosion can occur which can damage the device.
To help maximize the life of your Fitbit and avoid unnecessary repairs, you should clean it regularly, avoid contact with water, and when necessary, replace the device’s battery or other parts as needed.
Can a Fitbit battery be replaced?
Yes, the batteries in many Fitbit devices can be replaced. Depending on the model, either you or an authorized service provider can do the replacement. It is recommended to seek help from a professional for any battery replacement, as users can damage the device during the process.
Fitbit also offers genuine replacement batteries for all trackers and watches. It’s usually a good idea to contact Fitbit Customer Support when thinking about replacing your device’s battery. They can help you determine if your device requires a replacement and point you in the right direction for purchasing the appropriate battery and replacement kit.
Why would Fitbit stopped working?
The first could be a technical issue, such as the malfunctioning of one or more of its components. If a device is within its warranty period, it may be possible to get a replacement.
Another reason could be related to a software issue; if the Nand flash memory gets corrupted, the firmware of a Fitbit can also malfunction. Trying to reset the device can sometimes resolve software issues.
The third possibility is that the battery itself might be drained or damaged. If this is the case, a Fitbit must be connected to a power source to be recharged.
Finally, it could be the case that a Fitbit is not properly synced with a smartphone or computer. If a Fitbit is not actively syncing, its functionality can be affected.
If resetting and recharging your Fitbit does not work, it is recommended to contact customer support for technical assistance.
Why won’t my Fitbit turn on or charge?
If you’ve recently charged it, then it’s possible that the battery is simply drained and needs recharging. If your Fitbit isn’t connected to one of the official chargers, then the hardware may not be configured correctly and the power will be insufficient to charge the device.
You should also check that the charger or port you’re using is functioning correctly and isn’t blocked or damaged in any way. Another potential issue is that the Fitbit’s software may be corrupted and needs to be reinstalled.
If you’re sure that all of the hardware connections are properly made, then you can uninstall and reinstall the Fitbit mobile app, as well as check for device updates. Additionally, if the Fitbit device is damaged, then it may need to be repaired or replaced.
It is also worth noting that Fitbits may have problems connecting to third-party USB ports or adapters, so it is important to make sure you’re using an officially licensed device.
What do you do if your Fitbit is not charging?
If your Fitbit is not charging, the first thing you should try is to clean the pins on the charger and the pins on the back of the Fitbit. This can be done with a combination of rubbing alcohol or a cotton swab and a dry cloth.
The pins can also sometimes be blocked by lint or dirt, and can be carefully removed with a toothpick or paperclip.
If the Fitbit is still not charging, then you can try a soft reset or restart. You can do this by disconnecting the Fitbit device from the charger and pressing and holding the button on the Fitbit. After a few seconds, the device should respond and prompt you to restart it.
If the Fitbit is still not charging, the next step is to replace the charger. This can be done by purchasing a replacement charger from the manufacturer or authorized retailer. Make sure the charger is compatible with your specific device’s serial number, as each model of Fitbit uses a different charger.
Finally, if none of the above steps work, you should contact Fitbit technical support for further help and advice.
Why is my Fitbit screen black?
If your Fitbit screen is black, it most likely means that the device has no power or is not receiving a charge. The battery needs to be charged in order for the device to work properly. To charge your Fitbit, make sure the charging cable is firmly plugged into a USB port or wall adapter, and attach the cable to the charging port on the back of your device.
Depending on the device, it can take up to 2 hours to charge.
If the device is powered on and the screen remains black, then the issue may be that the battery is low and needs to be replaced. If the device is still within its original warranty, you should contact Fitbit support for assistance.
Otherwise, you can purchase a new battery from Fitbit or from an authorized third-party vendor.
It is also possible that the black screen is related to a software issue. If the device is powered on and the battery is charged, restart the device to see if the screen is still black. To restart the device, press and hold the button for 10 to 12 seconds until the Fitbit logo appears.
If the issue persists, try resetting the device. Please refer to the instructions specific to your device for more information on how to reset it.
Do all Fitbits have warranty?
Yes, all Fitbits come with a limited one-year warranty that covers any defects in material and workmanship. The limited warranty includes free replacement or repair by Fitbit. The warranty covers the device, charging cables, and wristbands, but does not extend to any electronic components such as, but not limited to, batteries and displays.
Accessories such as bands and frames are not covered, and any damages resulting from abuse, misuse, accidents, or modifications are not covered either. To make use of the warranty, customers must register their product online.
To check if your product is still covered under warranty, visit the Fitbit support website and enter the serial number of your Fitbit device.
Can I Get My Fitbit repaired?
Yes, you can get your Fitbit repaired. Depending on the type of Fitbit you have, there are several repair options available. If you have a Fitbit device that is still under warranty, their customer service line is the best option for repair.
This line is open 24/7, so you can reach them at any time to make a repair claim. Also, they offer a repair and replacement group that can be accessed online. Additionally, there are online repair services available that you can use to repair your Fitbit device.
These services generally provide parts, instructions, and tools for repairing almost any type of device. Additionally, you can find a local repair technician in your area that specializes in repairing Fitbit devices.
These services can be more expensive, but they tend to provide the highest-quality repair.