No, Zipcar does not offer free cancellations. Cancelling your Zipcar delivery will incur a fee that varies depending on how far along you are in the rental process. Generally, if you cancel your reservation prior to 48 hours before your pickup, you will not be charged a cancellation fee.
However, if you cancel within 48 hours of your reservation pickup date, a cancellation fee of $50 will be charged. Cancellation fees can also apply if you decide to leave the car early, or if you do not return the car by the agreed time.
Additionally, if you return the Zipcar beyond its agreed return time, you may be subject to late fees.
Can I cancel a Zipcar membership after 1 month?
Yes, if you are a Zipcar member and you don’t want to continue, you can cancel your membership after 1 month. You will need to log into your account and click on “Cancel Membership”, which can be found under the “Membership” tab.
You will be asked to provide a reason for your cancellation, and then you will be asked to confirm your cancellation. Once your cancellation is confirmed, your membership will be cancelled and no further payments will be charged to your account.
Zipcar may contact you to discuss the cancellation, and if you have current reservations, they will be cancelled as soon as you cancel your membership. Please note that if Zipcar determines that you have violated any of the Zipcar membership or rental terms, you may be subject to additional fees and your membership may be cancelled immediately.
What happens when you cancel a Zipcar?
When you cancel a Zipcar, the charges associated with your reservation will be reversed with 24-48 hours. Depending on your method of payment, you may see a credit to your account within 3-5 business days.
Any payment processing or bank fees incurred will not be refunded.
If you cancel within 24 hours of your reservation, you may incur a cancellation fee depending on your membership plan. All cancellations must be done through the Zipcar app or through the Zipcar website.
If your reservation was made with a major credit card, such as Visa or Mastercard, you may have the option to redeem a refund in the form of Zipcash. Zipcash is a virtual currency that you can use for future Zipcar reservations.
For more information about Zipcash, read the Zipcar FAQ page.
Zipcar also offers a cancellation protection plan for an additional fee of $2.50 per reservation. With cancellation protection, you’ll receive a full refund upon cancellation of your reservation with no cancellation fee.
If you want to cancel your Zipcar membership, you must do so via the app or website. If you cancel your membership within thirty days of the date of enrollment, Zipcar will refund all initiation fees, but any outstanding fees such as bookings, rental charges, and other fees associated with your membership will not be refunded.
As always, placing a reservation or canceling within 24 hours of the reservation start time may require you to contact Zipcar support. Depending on the situation, fees may be assessed.
Canceling a Zipcar is quick and easy, but be sure to read the full terms and conditions associated with your membership before proceeding.
Do you get money back if you return a Zipcar early?
Generally, you do not get money back if you return a Zipcar earlier than the original reservation. Zipcar charges you for the amount of time you reserve the vehicle, even if you return it early. That said, Zipcar does offer a few instances in which you may be able to get a refund or credit.
If you return the car early due to an emergency or other unforeseen circumstance, you may contact Zipcar Customer Service and they may be able to provide a pro-rated refund. Additionally, if you have purchased an hourly, daily or weekly renewal, Zipcar may provide a prorated refund if you are unable to renew your reservation for any reason.
Refunds are at Zipcar’s discretion, and there is no guarantee that you will receive one. If, for any reason, you need to change or cancel your reservation, you can do so through the Zipcar app or website, or by calling Customer Service.
Does Zipcar refund unused time?
Yes, Zipcar does refund unused time. The amount refunded depends on the type of reservation you booked, how many hours and days you had reserved the Zipcar, and when you cancelled the reservation. For example, if you cancelled your reservation four or more hours before your reservation start time, you are eligible for a full refund of your reservation charge and damage fee.
However, if you cancelled your reservation less than four hours before your reservation start time, you are only eligible for a partial refund of your reservation charge and damage fee. To check eligibility and adjust a reservation, you will need to reach out to Zipcar customer service.
Can I cancel Zipcar any time?
Yes, you can cancel your Zipcar membership or reservation at any time, although there may be specific cancellation policies depending on your membership type and car reservation. Generally, Zipcar requires a minimum of 24-hour advance notice for all cancellations, so check your reservation confirmation for the specific cancellation policies for your reservation.
As for cancelling your membership, you can cancel it at any time without penalty, although you will be charged for any reservation time used during the month. To cancel, simply log in to your online account or call Zipcar’s customer service.
Please note that your account may be suspended for up to 6 months if your cancel your membership before the end of your term.
Can you reopen a closed Zipcar account?
Yes, you can reopen a closed Zipcar account. To do so, you must first log in to your account on the Zipcar website. Then, you can click on the ‘My Account’ page and there you should be able to find a ‘Reactivate’ option.
You will be asked for confirmation to open the account, and if you click ‘Yes’ you will be reactivated as a Zipcar member. You may then access your account’s main dashboard, add a payment method, provide a driver’s license, and select the cars that you prefer.
Once you have successfully reactivated your account, you will be able to reserve Zipcars and use all of the other services provided.
Who is Zipcar competitor?
Zipcar is a car-sharing company owned by Avis Budget Group, but there are a few other competitors in the car-sharing industry. Car2Go, another popular car-sharing company, was acquired by Daimler AG, the makers of Mercedes-Benz, in 2014.
ReachNow is another car-sharing option, also owned by Daimler AG, that recently expanded to Seattle, Portland, and Brooklyn. Enterprise CarShare, part of the Enterprise Rent-a-Car family, offers hourly and daily car rental in various cities throughout the U. S.
Lyft and Uber also offer car-sharing in certain cities, and many of their cars are available for rent through their respective rental programs. Flexcar is another car-sharing company, and RevV, owned by Airtime, offers monthly and longer-term rentals for those in need of a car for an extended period of time.
Lastly, Maven, from General Motors, has recently started offering car rentals by the hour, starting at $6 per hour.
How do I remove my card from Zipcar?
To remove your card from Zipcar, simply log in to your Zipcar account. From there, select “Account Settings” and scroll to the “Payment Settings” section. You’ll see a list of credit cards associated with your Zipcar account, and you can select the “Remove” button next to the credit card you no longer want to use with Zipcar.
Be sure to confirm the removal of the card by selecting the “Yes” option in the pop-up menu. Once the card is removed, it’ll no longer be associated with your Zipcar account, and you’ll need to add a new card in order to have access to Zipcar vehicles.
Can I have two Zipcar accounts?
Yes, you can have two Zipcar accounts. In order to have two accounts, you must have two different email addresses, two separate payment methods and two distinct Zipcodes associated with each respective account.
Once you’ve obtained the two separate payment methods and email addresses, you can register for two Zipcar accounts. However, you will not be able to use both accounts to book the same Zipcar, or drive multiple Zipcars in the same reservation period.
You will also be limited to having only one Zipcar per account and you may be subject to the Zipcar One membership guidelines if you have multiple accounts. Additionally, the insurance coverage may be different for each account, so be sure to review the information in your Notice of Comprehensive Insurance on each individual account.
How do I find my Zipcar member number?
To find your Zipcar member number, start by logging into your Zipcar account. Once you are logged in, your account information will be displayed. You can find your Zipcar member number on the “Account Overview” section on the left-hand side.
It should be listed under your name and will begin with a “Z” followed by a series of eight numbers. If you are having difficulty finding your member number, you can also view it on your Zipcard, which will be located on the inside of your Zipcar key fob.
Your member number should also be printed on the card, with the same letter and number combination.
How do I contact Zipcar customer service?
If you need to contact Zipcar customer service, you can do so via their website or by calling their customer service line.
To contact them via their website, go to zipcar. com, click ‘Log in’ in the top right hand corner and enter your login credentials. Once logged in, you will be able to find their customer service information in the ‘My Zipcar’ tab at the top of the page.
There you will be able to find a link to their customer service contact page, which will provide you with the contact details you need.
To contact their customer service line, you can call them directly at 0333 240 9000 (from the UK) or 1-866-4ZIPCAR (from the USA). Their customer service team are available Monday to Friday 8am-8pm and Saturday & Sunday 9am-5pm EST.
They are closed on holidays.
If you have an international call plan, you may also be able to use their dedicated toll free numbers, which you can find here.
Where is Zipcar headquarters located?
Zipcar’s headquarters is located in Boston, Massachusetts. It is situated in the heart of the city on WaMaston Street. It is just minutes from the waterfront and many of the city’s most popular attractions.
The company first moved there in 2000 and has grown significantly since then. Zipcar has become one of the world’s largest and most successful personal car-sharing organizations, serving hundreds of cities and university campuses around the globe.
The headquarters is home to a vibrant workforce of over 300 Zipcar staff. The company’s executive offices are located there, along with the marketing, finance, customer service, human resources, the Zipcar University and innovation team, and the senior executive team.
Is Zipcar cheaper than Uber?
Ultimately, that depends on the destination, how far you are traveling, the type of vehicle you are renting, and the additional services offered by each company. Generally speaking, Zipcar is cheaper than Uber for short trips and for trips covered under their membership plan.
Zipcar membership plans include free miles and there are no additional charges for in-car services beyond fuel and insurance, which makes them ideal for short trips.
However, Zipcar does not offer transportation services for long trips and fares for these types of trips tend to be relatively high. Uber, on the other hand, often offers fares that are significantly lower on long trips.
Uber also offers ridesharing options, which can significantly reduce the cost of a ride. Additionally, Uber offers a range of additional services such as carpooling and luxury ride options that can add convenience to your trip and help you save money in the process.
Ultimately, depending on your requirements and budget, you may find that Zipcar is cheaper or Uber may be a cheaper option. Ultimately, it is up to you to decide which option provides the best value for your needs.
Can I get a Zipcar refund?
Yes, you generally can get a Zipcar refund. Refunds can come from several different sources, such as your account balance, a credit card payment, or an outside payment processor. Depending on how you initially paid for your Zipcar, your refund processing time may vary.
For a refund of your account balance, you will generally receive the refund within five to seven business days. If you financially checked out directly with your credit card, the refund should be processed within 10-14 business days.
Any refunds resulting from an outside payment processor may take longer, up to 30 days.
Before requesting a refund, please make sure you have checked your account balance and/or third-party processor, as the funds may already have been returned. If you still need assistance with a refund, you can contact Zipcar support directly.
They will be able to help you initiate a refund and answer any other questions you may have.
How long does a Zipcar refund take?
The length of time it takes to receive a refund from Zipcar varies depending on the payment method used. Refunds for debit cards or credit cards can take up to 10 business days after the refund has been processed.
If the payment was made by eCheque, it can take up to 28 business days for the refund to be completed. Refunds to bank accounts can take up to 5 business days. It is important to note that Zipcar will begin processing your refund immediately but it is the bank that determines when the money is available in your account.
Zipcar recommends keeping a copy of your refund request, as well as contacting your bank to ensure that the refund is processed within a reasonable time.