AppleCare does not cover accidental damage such as broken screens, liquid spills and physical damage resulting from drops or misuse of the product. It also does not cover intentional damage, theft, or loss, as well as cosmetic damage such as scratches or dents on the product.
Additionally, AppleCare does not cover software-related issues such as corrupt data, malware or compatibility issues with third-party applications or accessories. If a product is already damaged prior to the purchase of a AppleCare plan, AppleCare will not cover any damage that was previously pre-existing.
Finally, AppleCare does not cover any non-Apple products, even if they are used alongside Apple products.
Does AppleCare cover cosmetic damage on iPhone?
No, AppleCare does not cover cosmetic damage, such as scratches, dents, and broken plastic on your iPhone. AppleCare does cover you for up to two incidents of accidental damage. However, these incidents are subject to a service fee of $29 for screen damage or $99 for any other damage.
Other than that, Apple does not cover any additional cosmetic damage. If you have an AppleCare+ plan, it does provide additional coverage for up to two incidents of accidental damage, each subject to an additional service fee of $29 for screen damage or $99 for any other damage.
Does AppleCare Plus cover liquid damage?
No, AppleCare Plus does not cover liquid damage. AppleCare+ Extended Warranty only provides coverage for certain repairs due to manufacturer defects. Liquid damage is not one of the things that is covered.
If your device experiences liquid damage, then you would need to book a repair with an Apple Certified repair shop. Depending on the severity of the damage, this repair could potentially be expensive and may not be affordable for everyone.
Apple does provide additional coverage for accidental damage, but it does come at an additional cost.
What is considered a major scratch?
A major scratch is considered a scratch that is particularly long, deep and/or noticeable. Major scratches generally cause some sort of damage to surfaces including paint, wood, and metal. Major scratches can also detract from the overall appearance of the surface, making it look damaged and potentially devaluing the item.
Major scratches are typically caused by sharp objects, but can also come from abrasive materials, like sandpaper. Depending on the type of surface, a major scratch may require repairs or replacements to fix.
What is the difference between AppleCare and AppleCare plus?
AppleCare and AppleCare Plus are two different types of extended warranties offered by Apple Inc. AppleCare will extend the standard one-year warranty on most Apple products by an additional year, covering manufacturing defects and including technical support.
AppleCare Plus, on the other hand, provides up to two years of coverage from the date of purchase. It also bundles accidental damage coverage and technical support but goes a few steps further, covering two incidents of accidental damage with a service fee.
It also offers phone support for issues with batteries, enclosures, and up to two incidents of accidental damage. In addition, AppleCare Plus subscribers receive priority access to Apple support by phone or online and access to a range of online resources.
How can I fix the scratches on my iPhone?
The best way to fix scratches on an iPhone is to purchase a screen protector or a case to cover any scratches. If the scratches are on the body of the phone, then you can use a microfiber cloth and a tiny amount of denture cleaning tablets mixed with water to clean the scratches.
Make sure to dry the area thoroughly before applying a light coat of clear nail polish as a sealant. If the scratches are on the screen, you can use a specialized scratch repair kit to buff out any light scratches.
Alternatively, you could take it to a professional to have it buffed out or to a store that specializes in iPhone repair.
Does Airpod warranty cover scratches?
No, the AirPod warranty does not cover scratches. The limited one year warranty covers defects in materials or workmanship, and only applies to AirPods, their charging case, and accessories that come in the box—it doesn’t cover any damage caused by accidents or unauthorized modifications or repairs.
This includes any cosmetic damage to the AirPods, such as scratches, dents, or broken parts. If you experience any of the above defects, you can either contact Apple directly for support or make an appointment at an Apple Store for service.
Is cosmetic damage covered under AppleCare?
No, AppleCare does not cover cosmetic damage. AppleCare is designed to provide technical support and hardware repair coverage for its products, including the Mac, iPhone, iPad, Apple Watch, Apple TV, and Apple Display.
Damage to a device that affects the functionality, such as a cracked screen, may be covered. However, cosmetic damage, such as scratches, dents, and other imperfections, are not covered by AppleCare.
What Apple considers cosmetic damage?
Apple considers cosmetic damage to include any damage to a device’s exterior that does not affect the device’s functioning. This can include scratches and cracks on the device’s exterior or its casing, minor dents, or surface imperfections.
The damage must not have an effect on device performance, such as the device not being able to respond to input commands or connect to a network. Apple also takes into account the age of the device when they make a determination on whether a device has cosmetic damage.
For example, minor dents in a one-year-old phone may be acceptable whereas the same issue in a five-year-old phone may require a replacement. The type of cosmetic damage can also vary depending on the age of the device.
Minor scratching on the screen of a five-year-old phone may not be a problem, but the same issue in a new phone might indicate a deeper problem and a replacement may be necessary. Overall, Apple considers cosmetic damage to anything that detracts from the aesthetics of the device without affecting its performance.
Can Apple repair dents?
Unfortunately, Apple does not repair dents. In fact, a variety of repair services that involve cosmetic damage are not covered by Apple’s standard warranty. If you are looking to repair a dent, your best bet is to take your device to a third-party repair shop that specializes in this type of cosmetic damage.
Apple does not endorse any third-party repair services but you can shop around for a service that meets your needs. Keep in mind that many shops offer discounts for students or military personnel and may also offer warranties for the work they perform.
Additionally, it is important to note that attempting to repair dents yourself is not recommended, as it can often cause more damage or void the manufacturer’s warranty.
What is Apple’s classified accidental damage?
Apple’s classified accidental damage covers physical or liquid damage to an Apple product resulting from an unexpected and unintentional external event. Examples of such events include, but are not limited to, drops, liquid spills, liquid submersion, and collisions.
In simple terms, it covers damage to an Apple product not caused by normal wear and tear due to use. If an Apple product is damaged due to an accidental event and the user has AppleCare+ for the product, the accidental damage may be covered by AppleCare+.
The cost of service will vary depending on the product, damage type and geographical location. Depending on the extent of the damage, Apple may repair the product or replace it with a new or equivalent model.
If the product is replaced, any replacement product will be certified and have the same warranty coverage as the original product.
Why is my device not eligible for AppleCare?
Your device may not be eligible for AppleCare if it is not eligible under the terms of AppleCare, namely if it is not a currently-marketed Apple device or if it is outside of the eligible purchase period.
For example, AppleCare is typically only available up to one year from the date of purchase of the device. Additionally, AppleCare may not cover repairs to a device that has been damaged from accidents, abuse, misuse, misapplication of service, or other external causes.
Similarly, AppleCare may not cover repairs to a device that has been altered or modified from its original factory configuration. Additionally, previously owned or used devices may not be eligible for AppleCare coverage.
Finally, AppleCare does not cover repairs related to consumable parts, such as batteries or protective coatings, which are subject to a separate limited warranty.
Does Apple warranty cover accidental damage?
No, Apple’s warranty does not cover any accidental damage. AppleCare+ is an optional protection plan that provides additional coverage for repair or replacement of defective products, but it does not cover accidental damage.
AppleCare+ does provide some protection for up to two accidental damage incidents, each subject to an “excess fee”, but this does not cover complete replacement of the item or any software-related issues.
This means that accidental damage, such as liquid or physical damage, is not covered by Apple warranty or AppleCare+.
Is a cracked screen covered under Apple warranty?
No, Apple’s Limited Warranty does not cover damage that happens due to accident, abuse, misuse, or other events outside of Apple’s control. These events include, but are not limited to, liquid contact, dropping or crushing of the device and natural disaster.
Therefore, a cracked screen is typically not covered under the Apple Limited Warranty. However, AppleCare+ may provide additional coverage for such damages if you purchased the plan prior to the incident.
AppleCare+ is an optional coverage plan that customers may purchase to extend the existing limited warranty of their Apple products. With AppleCare+, certain accidental damages may be covered.
How can I replace my iPhone for free?
Unfortunately, Apple does not offer free replacements for iPhones, or any of their other products. You may be able to find third-party warranty companies that offer product replacement services, but this is the only option that would allow you to get a free replacement for your iPhone.
If you choose to go this route, make sure you thoroughly research the company to ensure their legitimacy. When researching the company, pay attention to customer reviews, the length of their warranty, and the types of iPhones they cover.
Another option you have to replace your iPhone for free is to look for a trade-in offer. Many carriers, retailers, and individual websites offer trade-in options where they will accept your existing iPhone in exchange for credit that can be used to purchase a new iPhone.
Again, make sure you research the company carefully, as some of these offers may not be as attractive as they seem.
Finally, if you have an AppleCare+ plan, you may be eligible for an express replacement service, though you will still have to pay an out of pocket deductible for the replacement device. Depending on the iPhone you have and the option you choose, you could be paying anywhere between $99 and $199 for the replacement device.
Overall, Apple does not offer free replacements for their devices, so your best option to replace your iPhone for free is to look for a trade-in offer or third-party warranty company. Make sure you research any company you choose to go with thoroughly, so that you don’t end up receiving a bad deal or a useless warranty.
