When you cancel DIRECTV, you need to return the equipment that was sent to you for installation. This includes the receiver, the dish, the remote, any cables, and the access card. Depending on your specific setup, you may have additional components to return.
For example, if you were sent a Genie Mini device, you will need to return this as well.
To make sure that you receive a full refund for any installation fees and the cost of any leased equipment, take care to package the items securely. Include any manuals and accessories you were given, even if they weren’t part of the original installation.
Once you have packaged the equipment, you can contact DIRECTV to arrange for a return label or for an authorized return vendor. If you are using a return label, you can simply attach it to the box and drop it off at any designated shipping location.
If you are using a return vendor, they will pick up the equipment from your home.
Once your equipment is received by DIRECTV and inspected, you should receive your refund within 4–6 weeks.
Do you have to return equipment when you cancel DIRECTV?
Yes, when you cancel your DIRECTV service, you will need to return any equipment you have in your possession, including receivers, remotes, ethernet or coaxial cables, and/or devices used for Whole-Home DVR service.
If you don’t return these items within 21 days of cancellation, you will be charged for them. If you do not have your original packaging, you may be able to purchase packaging supplies at a local retail store.
You will be responsible for shipping costs, though you may be able to drop off the equipment at a local DIRECTV service center or The UPS Store. When returning the equipment, you will need to include a copy of your final bill, which you should have received via email after cancelling your account, enclosed in the package.
It is important to keep the tracking number for your return shipment so you can verify it was received by DIRECTV.
Do you have to return DIRECTV remotes?
No, you don’t have to return DIRECTV remotes. However, if you return your equipment as part of ending your service with DIRECTV, you may need to also return your remote control and receiver. Technically, it is the property of DIRECTV, so you’ll want to read their specific policies regarding returning remotes beforehand.
For specific directions on how to return your receiver or remote control, you should contact DIRECTV directly.
Does DIRECTV take back old receivers?
Yes, DIRECTV will take back old receivers, but it must be done within the first 90 days of the original installation. After you have returned your receiver to DIRECTV, they will issue you a credit towards your account.
It is important to note that the receiver must be in good condition and all accessories must be present. If the receiver is damaged or is missing any accessories, DIRECTV may not accept it and a credit will not be issued.
It is also important to have the original packaging and receipt when returning a receiver to DIRECTV.
How much is it if you don’t return DIRECTV equipment?
If you don’t return your DIRECTV equipment after cancelling your service, you face the possibility of being charged the full retail price for the equipment. This applies even if you’ve been leasing the equipment, meaning DIRECTV requires you to return any leased equipment you no longer use, or be subject to being charged the full retail price of the equipment.
Depending on the type of equipment you have and its age, this could mean having to pay hundreds if not thousands of dollars for equipment that is no longer in use. Consequently, it is strongly recommended to return all leased equipment within 21 days of canceling your service in order to avoid any potential additional charges.
Does DirecTV remove equipment?
Yes, DirecTV does remove equipment when a customer cancels their service with them. They will come to your home or business to retrieve the equipment and return it to their warehouse. The customer is responsible for disconnecting all cables and devices, as well as properly packing the equipment to ensure its safe return.
The technician should provide you with the proper packing materials to ensure the equipment’s safe return. If the customer does not want the technician to disconnect them, they need to make arrangements with a third party for the its dismantling and removal.
After the technician takes the equipment, DirecTV will track it via its warehouse to ensure it makes it back in a timely manner. DirecTV will also remove and recycle any old hardware that you have. All you have to do is contact DirecTV and request an equipment return.
They will then schedule an appointment for a technician to come out and remove all the equipment.
Can I return my DirecTV equipment to an AT&T store?
Yes, you can return DirecTV equipment to an AT&T store. Most AT&T locations will accept DirecTV equipment for return, with some locations also offering recycling options. However, you must ensure that you return all of the equipment associated with your DirecTV service and account, such as the satellite dish, receivers, cables, and remotes.
You should also keep in mind that, depending on your return policy, you might be responsible for paying a fee for returning the equipment. Once you have returned all of the equipment, you will need to contact DirecTV to notify them that you are canceling your service, which will then generate a return receipt for you to provide to AT&T.
What happens if I don’t return my dish equipment?
If you do not return your dish equipment, you may be subject to monetary fines, fees and other penalties. Depending on the rental agreement, you may be required to pay the full purchase price of the dish equipment if it is not returned.
Additionally, if the dish equipment is returned damaged or not in the same condition that it was rented in, you may be asked to pay for any necessary repairs and replacements. This could lead to substantial fees.
Furthermore, failure to return the dish equipment may cause your credit score to suffer due to the outstanding debt associated with the rental agreement. This could also limit your chances of obtaining new credit or other forms of financial assistance in the future.
As such, it is important to return the dish equipment to its owner or rental agency in a timely manner.
What do I have to send back to DirecTV?
If you are canceling your DirecTV service, you will need to return all of the equipment that you were provided, including the DirecTV receiver, dish and remote. You will not be able to keep the equipment, but you may be able to purchase your current setup.
Please contact customer service for more information.
Once you have all the DirecTV equipment collected, it is time to ship it back to DirecTV. You must package the equipment securely and include your name and account number on the box so they are aware of where the equipment came from.
Make sure to keep a copy of your tracking number so you can track the package.
When shipping the eqipment back to DirecTV, you will also need to include a signed Letter of Authorization, which can be obtained by contacting customer service. This document will serve as confirmation that you have canceled your DirecTV service and authorized the return of the equipment.
It is important to follow the above steps so that DirecTV is able to return any remaining balance you may have on your account, as well as process your equipment returns in a timely manner. If you do not return the equipment or include the necessary documents, your account may be subject to additional charges.
Does DirecTV take the dish when you cancel?
It depends on the type of service you have and your agreement with DirecTV. If you have an HD or lease of equipment agreement, then you will likely need to return the dish and/or equipment at the time of cancellation.
If you are on a month-to-month commitment or a pre-paid plan, then you may be able to keep the dish, depending on the terms of your agreement. Be sure to review all terms and conditions prior to cancelling service, as there may be a non-refundable installation fee, early termination fee, or additional costs associated with the return of equipment.
Does DIRECTV require equipment return?
Yes, DIRECTV requires customers to return equipment after canceling their DIRECTV service. The exact instructions on how to return your DIRECTV equipment vary based on your specific situation, but in general, all customers will need to contact DIRECTV Support and follow their guidance on returning your equipment.
In some cases, if you are a first-time customer, you may need to purchase or rent a satellite dish and receiver in order to receive DIRECTV service. If you have purchased a DIRECTV dish or receiver, you must return it to the company in order to receive a full refund.
If you have rented a receiver or dish from DIRECTV, you must also return that equipment when you cancel your service. It is important to follow the instructions provided by DIRECTV Support in order to return the equipment correctly and receive a full refund.
If you fail to return the equipment according to DIRECTV’s instructions, you may be charged an early termination fee, the cost of any unreturned equipment, or both. If you have trouble returning the equipment, contact DIRECTV Support for assistance.
Do HDMI cables need to be returned DIRECTV?
No, HDMI cables do not need to be returned to DIRECTV. DIRECTV may provide the cables with their services, but the customer can keep or dispose of the cables as desired. However, customers should keep in mind that if the cables have been used for DIRECTV service, they should not be used for any other type of electronic devices, as the cables may no longer accept all standard digital signals.
Furthermore, depending on the type of account the customer has with DIRECTV, the customer may be subject to a termination fee if they keep the cables, so they should contact DIRECTV to check their return policy before opting to keep the cables.
Do I have to return directv stream equipment?
Yes, you will need to return your Directv Stream equipment when you are no longer using it. If you got the equipment through a self-installation kit, you should return it to the address on the box that the kit came in.
If you had a technician install the equipment, the technician will take the equipment with them when they leave. If you need to return the equipment after a technician install and the technician did not take the equipment back with them, you can find the return instructions and address on the Directv website.
Where can I drop off my DIRECTV equipment?
You can drop off your DIRECTV equipment at your local UPS Store or FedEx location. Simply package the equipment securely, print and fill out a pre-paid shipping label, and take it to the store. You can purchase packing materials at the same time to ensure the pieces are secured during shipping.
If you need more detailed instructions, you can visit the U. S. DIRECTV website where you will find a guide on returning equipment. Additionally, you can call 1-800-531-5000 for any further questions or assistance.
Is DirecTV responsible for removing satellite dish?
Yes, DirecTV is generally responsible for removing their satellite dish. If a customer has decided to cancel their service, then DirecTV can and will remove the dish for them. In most cases, the technician that installs the dish will remove it.
DirecTV may also require their customers to contact them and schedule an appointment for the removal. If a dish must remain on the customer’s property, DirecTV may require them to provide an agreement stating who is responsible for it when the service is discontinued.
In some cases, a customer may be able to remove the dish themselves, however, this may void any warranty or service contracts with DirecTV. It is recommended that a customer contact DirecTV to know for sure if it is a viable option.
What should I do with old DIRECTV receivers?
If you have old DIRECTV receivers, you can contact the company to see if they offer a recycling or trade-in program. Many companies now offer these programs where customers can recycle or even trade in their old receivers for a newer model.
Even if DIRECTV doesn’t have a recycling or trade-in program in place, they may be able to point you in the direction of a third party who can help you get ride of your receivers properly. If you can’t find a use for it, check with your local electronics store to see if they offer a drop off program for the recycling of various electronic items.
You may also be able to drop off your receivers at certain non-profit organizations or at locations that offer to accept and recycle electronic waste. It’s important to recycle electronic waste properly, as certain substances in them can be hazardous to the environment if not disposed of properly.
Can I throw away old DIRECTV equipment?
Yes, you can throw away old DIRECTV equipment. When disposing of your old equipment, however, you should take special care to make sure that it doesn’t end up in a landfill. All DIRECTV equipment uses a small amount of energy, even when turned off and unplugged, so it is important to properly dispose of it according to your local guidelines.
Many cities and states offer electronic waste collection programs or recycling centers that accept old electronics for safe disposal. These specialized recycling programs are designed to prevent harmful materials from entering the environment.
If you don’t have access to an electronic waste collection program or recycling center near you, you can contact DIRECTV to arrange for the proper disposal of your equipment.