When Ooma is solid red, it indicates that the device is still in the process of setting up or troubleshooting. It may take several minutes for the device to finish the process and the red light should eventually turn off.
If the red light persists, please contact Ooma customer support for further assistance. Additionally, if the red light is accompanied by a fast flashing blue light, it may mean that there is a hardware or firmware issue that needs to be fixed.
What do the lights on Ooma mean?
The lights on Ooma indicate different aspects of the device’s functionality. The top, blue light will be solid when the device is ready and is blinking when downloading an update or if you have an active connection to the Ooma servers.
The amber light is lit when the device is off-hook and indicates an active call. The green light is lit when the device has an active Internet connection. It comes on when the device is booting up and will remain lit for about two minutes before turning off if no connection is detected.
Finally, the red light is active when the device is in bridge mode and it will begin to blink rapidly when diagnostics mode is engaged.
Where is the reset button on my Ooma device?
The reset button on your Ooma device is located at the back of the device, next to the power port. To reset your Ooma device, press and hold the reset button for 30 seconds. The device will then restart and reset to the factory settings.
Depending on the model of your Ooma device, the reset button could be a pinhole or a larger button. Be careful not to press any other buttons as that may affect the device’s performance. If you cannot locate the reset button, please refer to the user manual for assistance.
How do I reboot my Ooma base station?
In order to reboot your Ooma base station, you will need to unplug the power cable from the wall outlet or power strip. Then wait at least 60 seconds, and plug the power cable back into the wall outlet or power strip.
After it is plugged in, the Ooma base station should power back on. You should also wait at least 2 minutes before attempting to make or receive calls after the base station is powered back on. Additionally, if your Ooma base station is connected to the internet or other devices via Ethernet cable, you may want to unplug and replug those cables as well.
How do I reset Ooma after power outage?
If you experience a power outage, your Ooma device may need to be reset. This can generally be done without needing to unplug the device. Below are steps for resetting your Ooma after a power outage:
1. First, check to make sure the Ooma device is properly connected to your modem and that both devices are receiving power.
2. If everything is connected and the power is on, press the Reset button located on the back of the Ooma device. This is the silver button on the far right side of the back of the device.
3. Hold the Reset button down until the Internet light is solid green. This will take approximately six seconds.
4. Once your Ooma device has finished resetting, your service should be back to normal and you should be able to make and receive calls.
Note: If your Internet light remains red, you may need to double check your internet connection. Try restarting your modem, router, and Ooma device or alternatively contact your internet service provider for further assistance.
How do I update Ooma firmware?
Updating the firmware on an Ooma device is a relatively simple process. Begin by ensuring that you have the most recent version of the Ooma software downloaded from the official Ooma website.
Once the software is downloaded, you can begin the process of updating your Ooma device. To do this:
1. Connect the power adapter to the device and plug it into an outlet.
2. Connect one end of the Ethernet cable to the Ethernet port on the Ooma device and the other end to the same port on your router.
3. On your computer, open an Internet browser and type http://setup.ooma.com into the address bar.
4. Log in with the username and password that came with the device.
5. Once logged in, select the “Update” tab.
6. Select the “Install update” button.
7. The update will begin.
8. Do not turn off any of the connected devices or remove any cables during the update.
Once the progress bar shows that the update is completed, the Ooma device will be updated to the most recent firmware version available.
Why is my Ooma flashing red?
If your Ooma is flashing red, it usually indicates that there is an issue with the unit or a service issue that Ooma phone services need to address. Your Ooma should have an embedded light sensor which should trigger it to flash red when it is detecting that something might be wrong with the phone system.
Common causes of Ooma blinking red can be attributed to a service interruption, low or no power, or an internal hardware or software issue. Additionally, if your Ooma is connected to your router, check to make sure that your internet service is in working order.
If it is not, you should contact your internet service provider.
If your Ooma is still flashing red after ensuring that your internet is connected, it could be due to a hardware or software issue related to the Ooma device itself. To check this, you can attempt a hard reset of your Ooma.
This can be done by flipping the power switch to off, unplugging the power cord, waiting 10-20 seconds, and then plugging it back in. Note: this should not erase your settings. Once your Ooma is powered back up, see if the red light has stopped flashing.
If the Ooma still flashes red or the LED light does not change color, you should contact Ooma to have them diagnose and troubleshoot the issue. You may need to have the Ooma unit serviced or replaced if the issue is due to a hardware failure.
WHAT IS button on back of Ooma?
The button on the back of an Ooma device is a reset button. It is used to reset the device if it isn’t working properly, or if you wish to return the device to factory settings. To reset an Ooma device with the button, press and hold the button for at least 8 seconds.
The green LED should blink rapidly and then turn off, which indicates that the device has been reset. After that, the device will start up again with factory settings. If you wish to keep your current settings and simply reset the device, you can press and hold the button for 4 seconds.
This will restart the device, but keep your settings.
What does a solid red light mean on Ooma?
A solid red light on Ooma indicates that the device is not connected to the internet. There could be a few reasons why the Ooma device has lost connection to the internet. Firstly, you should check if you have adequate Wi-Fi signal strength in the area where the Ooma device is located.
If the signal strength is weak, then it could be causing the Ooma device to lose internet connection. Secondly, you should check if your modem or router is functioning properly and if the network settings are configured correctly.
Lastly, if all of the above has been checked and it still doesn’t resolve the issue, then it is possible that your ISP (Internet Service Provider) is facing technical issues which is causing the Ooma device to lose connection to the internet.
In this case, you should contact your ISP to confirm if there are any current technical issues.
How do I contact Ooma customer service?
If you need to contact Ooma customer service, you have several options. You may call Ooma’s customer service hotline at 1-888-711-OOMA (6662). Our knowledgeable support staff is available seven days a week from 8:00am – 10:00pm EST.
If you prefer, you may also contact us via email by sending a message to [email protected]. Please include detailed information about your inquiry and the best time to contact you.
We also have a live chat available Monday through Friday from 8:00am – 10:00pm EST. You may access the live chat feature by clicking the “contact us” link displayed on our website.
If you need additional assistance and would like to speak directly to one of our tier-2 support team members, please call 1-877-55-OOMA (6662). We are available Monday to Friday from 8:00am – 6:00pm EST.