If you choose to cancel a sale on Mercari, we understand that sometimes things happen that are out of your control. Provided the item hasn’t yet been shipped, you can cancel a sale on Mercari by:
1. Opening the Mercari App and selecting `My Sales`
2. Selecting `Cancel` on the item you want to cancel
3. Following the on-screen instructions to confirm
Once you’ve confirmed the sale cancellation, the buyer will receive a notification and refund. Please note: If the item was already shipped, you won’t be able to cancel the sale.
If the buyer has already paid for the item, their payment will be automatically refunded. The refund amount will depend on the payment type they used. Most payment refunds will appear in the original payment account within 3–5 business days.
If the buyer and seller agree to re-list the item or negotiate an exchange or partial refund, seller fees are waived. Please note: Unless the item is returned, these alternative solutions are not eligible for Item Not Received (INR) or Item Not as Described (INAD) claims.
Can a buyer cancel an order on Mercari?
Yes, a buyer on Mercari can cancel an order. The buyer will need to go to their “My orders” page, and select “Cancel” from the order status. The item will then be removed from the order, and the buyer will receive a refund back to their original form of payment.
It’s important to note that in order for the buyer to be eligible for a cancellation, the item must not yet have been shipped by the seller, so buyers should make sure to double-check the order status on their page before they cancel it.
Additionally, the buyer will still be responsible for the 2.9% processing fee. If the buyer disputes a charge or files a chargeback with their payment provider, they will still be responsible for a $20 dispute handling fee.
In general, buyers are encouraged to reach out to the seller if they need to cancel an order, as long as the item hasn’t already shipped, as it may be possible to work out an arrangement with the seller.
Both buyer and seller should follow the Mercari Terms of Service to ensure a safe and smooth transaction.
Does Mercari charge a fee?
Yes, Mercari charges a fee on any item that is sold. For items listed with a selling price of $2.99 and below, Mercari charges a flat fee of 10%. For items listed with a selling price of $3 and over, Mercari charges a flat fee of 10% plus a processing fee.
If you choose next day payment, Mercari charges an additional 1% fee. Sales tax may also be charged in certain states. Fees are subject to change at any time.
Can I cancel a Mercari offer?
Yes, you can cancel an offer made in Mercari. To do this, you will need to visit the order history page on the app or website. Find the offer you would like to cancel and select “view order”. From there, you can select the option to cancel your offer.
Please keep in mind that once you cancel an offer made in Mercari, the seller will no longer be able to accept it. If you have any further questions or concerns, please contact Mercari customer service.
Can you block a buyer on Mercari?
Yes, it is possible to block a buyer on Mercari. You can block buyers if they have any negative activity and you can report any activity that you find concerning or inappropriate. To do this, go to the Account Settings page in the app and tap on “Block List”.
From there, you can add the buyer’s username to the list. If the buyer messages you again, their messages will be blocked. Additionally, it’s important to remember that Mercari does not tolerate any form of misconduct, so if you come across any buyers who are behaving inappropriately, you should report them to Mercari’s customer service team.
Who owns Mercari?
Mercari, Inc. is a Japanese e-commerce company founded in 2013 by Shintaro Yamada. Mercari owns several accessories and apparels e-commerce websites, including Mercari. com. The company is headquartered in Tokyo, and it operates in Japan and the United States.
The company is listed in Tokyo Stock Exchange (TYO: 4385). In 2019, Mercari was the largest second-hand retailer in the nation.
According to Crunchbase, Mercari is owned by several investors, including Global Brain Corporation, Akira Mori & Co. , and World Innovation Lab. Mercari has received more than $440 million in investment capital from these three investors.
The company also received funding from other venture capital firms, such as GREE Ventures, Nissay Capital, CyberAgent Ventures, and ITOCHU Corporation.
In addition to the investments already mentioned, Mercari was also the recipient of a $100 million loan from Sumitomo Mitsui Banking Corporation (SMBC). The loan was used to support the company’s growth plan and expand its operations in the United States.
Can Mercari be trusted?
Yes, Mercari can be trusted. Mercari is a secure platform that uses the latest encryption technology to keep user information and payment information secure. Additionally, Mercari has a team of experts monitoring their platform constantly and watching out for any suspicious activity.
Mercari also has a return and exchange policy for users who are not satisfied with their purchase, so customers can feel secure when making purchases on the platform. With multiple levels of security and a strong team to back them up, Mercari is a trusted source for making online transactions.
How do I know if a Mercari seller is legit?
The best way to determine if a Mercari seller is legitimate is to research their feedback scores, account history, and reviews from other buyers. Checking the seller’s feedback is a great way to see if they have fulfilled orders in the past.
You can see their overall score, which is based on rating from buyers and sellers, as well as the detail of individual ratings from other customers. Additionally, you can verify the seller’s account history to see their responses to customer inquiries, delivery timeframes, and customer satisfaction.
Finally, you can look at reviews from other buyers to see what their experience has been like with the seller. This can help you make an informed decision about whether or not the seller is legitimate.
Can you cancel a shipment once it’s shipped?
Yes, you can typically cancel a shipment once it has been shipped, though this may be subject to the policy of the company you purchased the shipment from. Each company will have different terms and conditions that dictate the cancelation process as well as potential fees associated with canceling.
It is usually best to check out the company’s website and/or call their customer service line to be sure you understand their procedures and policies before attempting to cancel a shipment. Depending on the company, you may need to provide a tracking number in order to cancel the shipment.
In some cases, if a shipment has already been processed for delivery, it may not be cancelable.
How long do I have to cancel a Mercari order?
You have three days after you place your order to cancel your Mercari order. You can cancel your order by accessing the “Orders and Returns” page on the Mercari website. Here, you will be able to view all of the details of your order, including the “Cancel Order” link.
Once you click this link, you will be able to confirm the cancellation, and the order will be fully cancelled. Mercari also allows buyers to cancel their orders in the app as well. To do this, you can simply go to the “Orders and Returns” tab on your Mercari profile, and click “Cancel Order”.
Note that it’s important to cancel within three days or else the order can no longer be cancelled. If your order has been shipped, you will need to return it in order to get a refund, which could take up to two weeks.
If you have any more questions or need more assistance, you can always reach out to Mercari Customer Care at 1-888-825-7141 or contact. us@mercari. com and they will be more than happy to help.
Does Mercari automatically refund?
No, Mercari does not automatically refund. While Mercari does offer a buyer protection policy and may issue refunds for items that don’t match the listing description, buyers must reach out to the seller in order to initiate a return request.
If a seller does not respond or accept the return, buyers can submit a request for a refund through Mercari’s Resolution Center. The refund request must meet certain criteria and may require additional information from the buyer.
After reviewing the request, Mercari will make a decision by investigating any relevant conversations between the parties and/or obtaining additional information such as photos, tracking info and more.
If the refund is approved, Mercari will issue the buyer a full refund within 2 to 3 business days.
How long does Mercari take to refund?
Once your refund request is approved, Mercari typically takes 3-5 business days to process the refund. This processed amount can take up to 5-10 business days depending on your financial institution.
Once the refund is processed, this may still take some time to reflect back on your original payment method. Generally, refunds may take up to 10 business days to show in your account.
Do I have to accept a return on Mercari?
When you list an item on Mercari, other users will have the ability to make an offer to purchase the item. If you choose to accept an offer, you are obligated to fulfill the sale. However, you are not obligated to accept an offer and can choose not to do so.
If you do accept an offer, you will need to offer customers a return policy. Mercari strongly recommends that you offer a 14-day return policy for items you sell. This will not only help to prevent cases of fraud and lost items, but also give customers peace of mind when purchasing from you.
If a customer decides to return your item, you will be expected to provide a refund or other resolution within two business days of the item being delivered back to you. It is important to keep in mind that the customer is responsible for the return shipping costs.
Who pays for returns on Mercari?
When a buyer purchases an item from Mercari, the payment for the item is sent directly to the seller. If a buyer then returns the item to the seller, the buyer is typically responsible for covering the cost of returning the item to the seller.
However, a buyer may be able to file a claim with Mercari if a return policy was not adequately disclosed to the buyer — and in those cases, Mercari may cover the cost of the return.
While the buyer is usually responsible for covering the cost of the return shipping, Mercari requires that sellers offer free returns. If a seller does not offer free returns, then the seller must cover the return shipping fees when a buyer initiates a return.
In addition, sellers may not charge buyers any restocking fees when a buyer initiates a return.
Can you refund shipping on Mercari?
Yes, Mercari does allow for shipping refunds in certain situations. To qualify for a refund, your item must be returned to you with a tracking number as proof of it being returned. Additionally, the item must have arrived in the same condition it was sent, with no additional wear and tear.
In some cases, the seller may choose to offer a different product, a partial refund, or a full refund. When the item is returned to you and you decide to refund the item, Mercari will provide a full refund of the shipping cost.
Keep in mind that any fees incurred due to shipping will not be refunded and any fees incurred due to payments or listing fees are nonrefundable.
How long should I wait for Mercari to ship?
The amount of time it takes for an item to be shipped out with Mercari will depend on the seller’s shipping speed and what shipping option they have chosen. Some items may be able to be shipped the same day they are sold while others may take a few days.
If you purchased tracking with the item, you can use the tracking number to estimate when it will arrive. If you select standard shipping, most packages will arrive within 3-7 business days. If you select Expedited shipping, it will arrive within 1-3 business days.
The exact delivery time will also depend on your shipping address and it is recommended that you reach out to the seller directly to get a more exact estimate.
How much is the cancellation fee Mercari?
The cancellation fee on Mercari is dependent on the status of the transaction at the time the cancellation request is made. For orders that are in the “Ready to Ship” status, Sellers will incur a cancellation fee.
The cancellation fee may vary depending on the items purchased and any applicable discounts applied at the time of purchase.
If the order has already been marked as “Shipped”, no cancellation fee will be incurred. In this situation, the Seller is responsible for any associated costs for return shipping. The Buyer will also be responsible for the cost of the original shipping, however Mercari may provide reimbursement if applicable return shipping fees were paid by the Buyer.
If an order is cancelled before it is marked as “Shipped”, the Seller retains the original shipping fee. If the Buyer has been refunded for the purchase, any applicable shipping costs will be deducted from that refund.
For more specific details regarding the cancellation fee for a particular order, please reach out to the Mercari Customer Support Team for assistance.
How long does it take Mercari to refund a Cancelled order?
Once an order is cancelled, Mercari will typically issue a refund within 7-10 business days. The time it takes to issue a refund can vary based on your payment method. If an order is paid for using a credit card, it should be refunded within 7-10 business days.
If the order was paid with a debit card, it should be refunded within 3-7 business days. It can take approximately 1-2 additional business days for the refund to appear in your bank statement.
Additionally, Mercari may sometimes request additional information or documentation before issuing a refund. If this happens, you can expect the refund to be issued once all required documents have been submitted.
If you do not see the refund after the expected time frame, you should contact Mercari’s customer service team for assistance. They can help to ensure that the refund is issued in a timely manner.
Why do sellers cancel on Mercari?
There can be a variety of reasons why a seller might cancel an order on Mercari. One of the most common reasons for canceling is if the buyer does not pay before the seller’s two-day limit. Sellers may also cancel when an item is no longer available or if the item cannot be shipped in its current condition.
Sometimes sellers may cancel orders due to a change of heart or because they have decided to keep the item for themselves. Additionally, buyers may make unreasonable demands that are outside of the Mercari rules and regulations and thus, the seller may decide to cancel the order.
Finally, some users on Mercari provide false information or attempt to commit fraud, these types of behaviors may prompt a seller to cancel the order.
Is it possible to get scammed on Mercari?
Yes, it is possible to get scammed on Mercari. Many sellers will offer items that are not legitimate, may be counterfeit, or worse yet lost in transit. Buyers should always search for reviews of the seller or shop around for feedback about the item or seller before completing a purchase.
Additionally, buyers should read the item description closely and ask questions about the item before completing a purchase.
There has also been an increase in scams where the seller will ask the buyer to complete the transaction outside of Mercari’s platform. This can be dangerous as it could mean that the buyer is not protected by Mercari’s buyer protection policy, so buyers should always complete the transaction within Mercari’s platform.
It is important to be aware of these potential risks and stay alert when shopping on Mercari. Many buyers take steps to make sure the item and seller are both legitimate before completing a purchase and are very successful when using the platform.
