WAG’s Cancellation Policy states that a customer is eligible to cancel their order within 1 hour after the order is placed. Customers will be refunded all the money spent, except for the delivery fee.
All refunds should reach the customers’s wallet within 72 hours after the order is cancelled.
Furthermore, refunds may not be issued if the order has already been in transit or delivered to the customer. Customers are advised to contact the stores directly if there is any issue with their order.
Customers should also keep in mind that stores have the right to reject or cancel the order if the store is unable to fulfill the order, if the delivery address cannot be verified by the store, or if there are issues with the payment.
Overall, WAG is committed to providing the best experience for their customers. If customers have any further questions regarding their orders or the cancellation policy, they can contact WAG support team for further support.
What percentage does wag take from Walkers?
Wag does not charge its Walkers a fee or take a percentage of their earnings. Wag pays its Walkers a flat rate for each completed job and relies on individual tips from clients to make up the majority of each Walker’s earnings.
The average tip rate for Wag Walkers is around 20-25%.
Does WAG charge cancellation fee?
Yes, WAG does charge a cancellation fee. The fee is a percentage of the total cost of the booking. Generally, it is 8% of the total cost, but can change depending on the price of the booking and the length of the reservation.
The exact amount will be provided to customers when they book a service. The fee is non-refundable, so customers should think carefully before canceling a reservation. Additionally, all cancellation fees are subject to change, so customers should always check with WAG for the most up-to-date information.
How do I cancel my walk with WAG?
If you wish to cancel a walk with WAG, there are several steps you can take. First, log into the app or website and select the “My Dogs” tab. From this page, review the list of active walks you have scheduled with WAG and select the one you want to cancel.
From this page, you will be able to select the “Cancel” option.
There may also be an option to change the walk type or edit the duration or location of the walk. If you select one of these options, the current walk will still be canceled, but you’ll have the opportunity to reschedule it.
Customer service is available to help if you have any questions or difficulties while canceling a walk. You can contact WAG’s customer service by tapping on the profile tab located in the top right corner of the app and selecting “Support” or by calling their customer service team directly.
In some circumstances, you may not be able to cancel a walk online. If this is the case, it is best to contact customer service as soon as possible to have the walk canceled. Though most walks can be canceled in advance, WAG also understands if you’ve had an emergency come up and need to cancel a walk last minute.
The team at WAG is here to help and wants to ensure that all members have a safe and comfortable experience. Canceling a walk is simple and straightforward, and we can assist if you ever need help.
What happens if you cancel on Wag?
If you decide to cancel your Wag membership, you will no longer receive the benefits associated with the membership. Your access to Wag’s partner perks such as discounts on pet-related services and products, as well as their life-saving pet insurance, will be revoked.
Additionally, if you have a subscription with Wag, you will be charged a cancellation fee of up to $75. You will no longer be able to access the Wag app, nor have access to the customer service team if any issues arise, however you may continue to walk dogs for Wag until the end of your contract.
If you wish to continue using the Wag app for walking, you may be able to continue doing so by opting for the adult and youth walker program, which does not have any membership-related fees associated with it.
Can you cancel a booking on Wag?
Yes, you can cancel a booking on Wag. In order to do so, head to the “Bookings” tab in the Wag app. From there, select the booking you want to cancel and click “Cancel Booking. ” A popup window will appear which will display the amount of money you’ll be refunded based on when you cancel it.
Select “Cancel Booking” again to confirm your cancellation. You should then get your refund within 7-10 business days. It’s important to note that cancellations within 48 hours of your bookings’ start time will result in no refund.
So, be sure to cancel as soon as possible.
How do I get a refund from Wag?
In order to get a refund from Wag, you will need to contact their customer support team. You can reach them by phone or via email depending on your region. You will need to provide them with your order details and the reasons for the refund.
Once they receive your request, they will review it and get back to you with a final decision. Depending on the amount of the refund, it can take anywhere from two to four weeks for the refund to be processed.
Make sure to follow up with them if it takes longer than expected as it may require additional steps. Also, keep in mind that some services/products may not be eligible for refund and you should double-check their policies before submitting a refund request.
How do you delete a pet from WAG?
Deleting a pet from WAG can be done in a few simple steps. First, log in to your account. Once logged in, go to the My Pets section, click on the “Pets” tab, and then click on the “Delete” button next to the pet’s name.
Next, a dialog box will appear asking you to confirm the deletion. After confirming, the pet will be removed from your account, and the pet will no longer be able to access WAG or receive notifications about WAG services.
Finally, if you need to, you can update your pet list by adding new pets and/or deleting existing pets from within the My Pets section.
How do I stop dog walking on WAG?
If you would like to stop walking dogs with WAG, there are several steps that you can take. First, you will want to go to the Settings option in your WAG app and select the option to deactivate your profile.
This will stop any offers from being sent to you to walk dogs. You may also need to contact the Customer Service team, depending on the region you are in, to handle the administrative aspects of your account.
You can use the contact form from the WAG website or call the customer service number to cancel your account. When you call, let them know you want to cancel your account, provide them with your full name, email address, and phone number, and request that your account be deactivated.
Once you have deactivated your WAG account, you should not receive any more notifications or job offers. You can also delete the WAG app from your phone. This will help to protect your personal data and will further ensure that you won’t receive any notifications or offers from the WAG app.
Can you delete reviews on WAG?
Yes, you can delete reviews on WAG. In order to do this, log into your WAG account, find the review you wish to delete, and then click the “Edit” button. From there, you can choose to either edit the review or delete it completely.
If you choose to delete it, the review will be permanently removed from the platform. Additionally, you can always contact customer service if you have any questions or need help completing the process.
How do you remove a wag lockbox?
Removing a WAG lockbox can be a simple process if you know the correct steps to follow. Depending on the type of lockbox you have, the details of the process may vary slightly. However, generally speaking, the process involves these steps:
1. Start by opening the lockbox and releasing the latch that keeps it closed. On most WAG boxes, this is done by inserting a small tool such as the end of a paper clip into the lock and turning it counterclockwise.
Some lockboxes may have a special key to open it, although this is often rare.
2. Once you have opened the lockbox, you should be able to reach inside and access the screws that are holding it together. You may need a screwdriver to remove them, depending on the type of lockbox.
Once the screws have been removed, you should be able to take the lockbox apart.
3. Carefully take apart the lockbox and remove the components inside. Depending on the type of lockbox, these components may include batteries, a circuit board, and a keypad. Take note of how these components are connected, so you can put them back together when you are ready to replace the lockbox.
4. Finally, dispose of the lockbox and its components in the correct manner. This can vary depending on your local regulations.
Following these steps should allow you to quickly and easily remove a WAG lockbox. However, if you find that you are having trouble with any part of this process, it is recommended that you contact a professional locksmith to help you.
Do wag credits expire?
Yes, Wag Credits do expire. They will expire 12 months from the date of purchase or from the last activity and/or transaction, whichever comes first. Wag Credits are non-refundable and can not be carried over to a new account or transferred after the expiration date.
Wag Credits do not expire for users who have an active subscription. Subscribers who have an active subscription will be able to use the Wag credits they earned before the expiration date, regardless of their subscription state.
It is important to note that any unused Wag credits will be forfeited after the expiration date. If a user is subscribed, they must continually remain a subscriber to ensure that their Wag Credits do not expire.
Additionally, if a user cancels their subscription, they will not be able to redeem any Wag Credits that were earned before the expiration date. The only way to keep Wag Credits active is to maintain an active subscription.