The Samsung warranty does not cover any damage resulting from normal wear and tear, improper installation, water damage, any loss or theft, physical damage, abuse, misuse, consequential damages, or modification with non-Samsung parts or products.
Additionally, it does not cover any third-party products even if they were purchased and installed with the Samsung product. Samsung does not provide any warranty for any software such as apps, operating systems, etc.
The Samsung warranty only covers the parts and labor supplied by Samsung.
Are cracked screens covered under Samsung warranty?
No, cracked screens are typically not covered by Samsung’s warranty. Samsung only covers faulty manufacturing, defects, or failure due to recommended usage within the warranty period. Physical damage, such as a cracked screen due to a drop or other type of impact, is excluded from Samsung’s warranty coverage.
If you’re looking for coverage for a cracked screen, Samsung offers screen replacement and protection services through Samsung Protection Plus. With these services, you can obtain coverage and repair or replace your mobile device in the event of accidental damage, such as a cracked screen.
This coverage is available for Samsung devices with select wireless carriers, though coverage details, terms, and cost may vary by product and wireless carrier.
What does my warranty cover on my phone?
Your warranty on your phone will typically cover any defects in workmanship or material issues that arise within the applicable warranty period. This usually covers a wide range of phone issues such as malfunctions caused by hardware, manufacturer defects and any software issues that may have occurred due to a factory issue.
Depending on the exact details of your phone’s warranty you may also be eligible for repair and/or replacement if the phone suffers damages as a result of a drop, water, or any other normal wear and tear.
Be sure to check the specific details of your warranty to ensure that you’re aware of the exact coverage of your phone’s warranty.
Is a dropped phone covered by warranty?
Whether or not a dropped phone is covered by warranty depends on the specific warranty provided by your phone’s manufacturer. Generally speaking, most warranties cover functional defects that result from a manufacturer’s error, but not physical damage caused by dropping the phone or other forms of mishandling.
Additionally, if the phone was water damaged, this is also generally not covered by warranty. To find out if a dropped phone is covered, it’s best to review the warranty details provided by the phone’s manufacturer to determine what is and isn’t covered.
Some manufacturers may offer more comprehensive warranties that include covering damage from dropping the phone, but this is rarely the case — those types of warranties are usually more expensive.
Do phone warranties cover accidental damage?
It depends on the specific phone warranty and the nature of the damage. Some phone warranties may cover accidental damage, such as cracked screens, water damage, and other incidents caused by accidental use of the phone.
Generally, customers must pay a deductible or fee for such coverage. It is important to read the specific warranty details to determine if accidental damage is covered and, if so, the extent of the coverage.
Additionally, some phone manufacturers offer extended warranties that may cover both accidental and mechanical damage, so it is important to be aware of the available options and make the best choice for your particular needs.
Does dropping your phone count as accidental damage?
Dropping your phone can count as accidental damage in some cases. It really depends on the severity of the drop and the type of phone you have. If the phone was dropped from a high enough distance, it could cause internal damage, which would be considered accidental damage and may not be covered by your manufacturer’s warranty.
If the phone was merely dropped from a low distance, such as a few inches off the ground, it may not cause any internal damage and likely wouldn’t be considered accidental damage. However, there may be aesthetic imperfections and minor scratches to the phone which may not be covered.
If you’ve dropped your phone, it’s best to check your warranty and contact the manufacturer to inquire about any potential coverage of accidental damage, especially if you believe there might be internal damage.
How do I file a warranty claim on my Samsung?
Filing a warranty claim on your Samsung product is a simple process. Start by determining if your product is covered by a warranty. To do this, go to Samsung’s Warranty page (www. samsung. com/us/support/purchase-warranty/).
You can use the Warranty Checker to enter your product type, serial number, and purchase date to find out if your product is under warranty. Once you have determined it is eligible for a warranty claim, you can proceed.
You will then need to contact Samsung for a Service Request. You can do this using the Toll Free Support Line, or Chat Support, or even Online Support. Whichever method you choose, you will be asked to provide your product information, purchase date, and a description of the issue.
Once you have submitted the service request, a service technician will be assigned to review the claim.
If the technician finds that the issue is covered by the warranty, you will then be provided with the appropriate return instructions and a return authorization number, if necessary. Depending on your product, you may have to have the issue repaired On-site, or you may need to send it in for repairs.
After the technician has identified the issue, they will direct you with the next steps.
Once all necessary repairs and/or exchanges have taken place, the technician will review all of the information and provide you with a final resolution. You should keep all documents and receipts as proof of purchase in case of any future issues.
If you need any additional help with filing your warranty claim, you can consult the Samsung Warranty page for more information.
How does Samsung warranty work?
Samsung offers a variety of warranties depending on the product you purchase. Generally, consumer products such as smartphones, tablets, wearables, and home appliances include a one-year limited warranty for manufacturing defects from the date of purchase.
This warranty does not cover accidental damage or wear and tear due to use of the product.
If your device has a defect, Samsung may either repair or replace the device or the defective part. Depending on the type of product, you may have to contact a Samsung Service Centre, a third-party service provider or an authorized retailer.
In addition to the limited warranty, Samsung offers a repair and replacement service with extended cover options. Depending on your country, you may be able to purchase an extended warranty, accidental damage cover, or other types of cover that provide additional protection for longer periods of time.
If you have any questions about your Samsung warranty, contact your local Samsung service centre or visit the Samsung website for more information.
How do you check if my Samsung is under warranty?
To check if your Samsung device is under warranty, you will need to determine the age of your device by looking at the serial number or IMEI (international mobile equipment identity). The serial number or IMEI is usually located on the back or side of the device itself, and if you can’t find it, you can usually find it in your settings.
If you don’t have the physical device or have lost the original packaging, you can usually look up the serial number of the device online by searching for the make/model/year of your device.
Once you’ve determined the age of your device, you can then contact Samsung directly to check if your device is still under the manufacturer’s warranty. You will need to provide the serial number or IMEI, along with any other information that you can provide, including purchase receipt, proof of purchase, etc.
The Samsung customer service team will then be able to check if your device is still under warranty, and can provide you with the necessary information.
Do you need proof of purchase for Samsung warranty?
Yes, proof of purchase is typically required to receive warranty coverage on a Samsung product. This proof of purchase might include a digital or physical receipt indicating the product model number, purchase date, and retailer information.
Additionally, customers may be able to register their Samsung product using the serial number and supplier information listed on the box. This type of registration may provide additional information to verify a warranty claim.
If you cannot find your proof of purchase or cannot verify ownership, a service technician may be able to help you check the warranty status of your product.
Does Samsung have a 5 year warranty?
No, Samsung does not have a standard 5 year warranty. However, some select Samsung products may come with up to a 5 year warranty depending on the item and where it was purchased. For example, some select air conditioners from Samsung come with a 5 year warranty in certain countries.
It is best to check the Samsung website or contact a customer service representative to see if your specific item has a longer than standard warranty.
How can I check my phone warranty?
In order to check the warranty status of your phone, you will need to locate the phone’s model number and serial number.
The model number on the device is typically located on the back panel of the device, oftentimes beneath the battery or at the back in the case of some iPhones. You may need to use a magnifying glass or a flashlight to clearly read the model and serial numbers.
Once you have the model and serial numbers, it is best to contact the manufacturer to inquire about the status of the warranty. If you purchased the device from a carrier, you need to contact them as well to ask about any extended warranties they may have that are not reflected on the manufacturer’s web site.
Depending on the manufacturer and/or carrier, you may also have the option to look up the warranty status using your device’s model and serial number online. Of course, you can always contact the customer service department of your device’s manufacturer in case you have any questions or need any additional help.
It’s important to remember that different warranties cover different things and the type of coverage should be outlined in the terms and conditions of the warranty. Make sure to read any warranty documentation that you received with the phone and get in touch with the manufacturer or carrier if you want more details.
How long is the warranty on a Samsung phone?
The length of the warranty on a Samsung phone varies depending on the model and type of phone purchased. However, the majority of Samsung phones come with a one-year parts and labor warranty that covers any manufacturer defects that arise during that time.
Additionally, most Samsung phones include a 100-day warranty on any accessories that come with the handset. The warranty may also include coverage for accidental damage from handling, as well as water damage and other physical damage.
For more details, you can refer to the warranty section in the user manual for your phone or contact the Samsung customer service team for additional information regarding your specific device’s warranty.
Will Samsung replace my phone for free?
Unfortunately, the answer to this question depends on the age and model of your Samsung phone. Most Samsung phones come with a one-year limited warranty, so if your Samsung phone is still within the warranty period, then yes, Samsung should be able to replace it for free.
If your phone is no longer covered by the limited warranty, then Samsung may still repair or replace your device, but there will likely be an associated cost. Additionally, the cost of repair or replacement may be different depending on the age of your device and where it was purchased.
To find out for sure, we recommend contacting Samsung customer service directly.
What is excluded from warranty?
The warranty generally does not cover normal wear and tear, accidental damage, misuse, or problems related to the environment where the product has been used. This means that the warranty does not cover any damage caused by dropping it, spilling a liquid on it, exposure to extreme temperatures, or dust.
It also does not cover a product used for commercial purposes or any repairs or modifications done by the user that were not authorized by the manufacturer. The warranty also will not cover any software issues, unless if specified otherwise.