AppleCare does not cover any accidental damage, such as damage resulting from drops, liquid spills, or power surges. AppleCare also does not cover items that are damaged due to misuse, abuse, or unauthorized modifications.
Additionally, AppleCare does not cover items purchased from other resellers and not directly from Apple. AppleCare also does not cover theft or loss or defects caused by third-party products or accessories.
Finally, AppleCare does not cover any software or iOS issues and does not provide software support or training.
What kind of damage does AppleCare cover?
AppleCare provides coverage for up to two incidents of accidental damage from handling, each subject to a service fee of $49 for screen damage or $99 for other damage, plus applicable tax. Additionally, AppleCare+ gives you expert technical support and hardware coverage from Apple, including up to two incidents of accidental damage, each subject to an excess fee of $99 for screen damage or $259 for any other accidental damage.
In addition to accidental damage, AppleCare also covers manufacturer defects. This includes coverage for the device’s battery, Lightning port, charging adapter, EarPods, and other accessories that came in the box.
AppleCare will repair any defects for free, but will not cover cosmetic damage, such as scratches or dents.
When it comes to software issues, AppleCare does provide limited diagnostic and troubleshooting support for operating systems, preinstalled applications, and iCloud. If the issue cannot be resolved, Apple will attempt to repair the problem by providing a reinstallation of the software or replacing the device altogether.
Finally, AppleCare+ also includes coverage for up to two incidents of theft or loss. However, the customer will need to provide proof of purchase, a valid police report, or obtain a recovery service such as “Find My iPhone” in order to receive full coverage.
Does AppleCare cover a cracked screen?
Yes, AppleCare does cover a cracked screen if the device is still under warranty. AppleCare+ coverage includes up to two incidents of accidental damage with a service fee of $29 for a screen damage per incident.
The repair process may depend on the specific device, but typically requires an appointment at an Apple Store or you may be able to mail your device to Apple for service. If you are out of warranty, there are third party options available to repair your cracked screen, although those services may not be covered.
Does Apple warranty cover accidental damage?
Apple’s Limited Warranty does not cover damage resulting from accidents. Apple does offer an AppleCare+ extended warranty plan for iPhones, iPads, Apple Watches, and Macs for an additional service fee which may provide coverage for accidental damage.
For example, AppleCare+ for iPhones includes coverage for up to two incidents of accidental damage, each subject to a service fee of $99 for screen damage or $299 for any other accidental damage. AppleCare+ also includes other benefits such as 24/7 tech support, extended hardware coverage, and more.
It is important to note that AppleCare+ is sold separately and that it must be purchased within 60 days of the original device purchase.
Will AppleCare cover water damage?
No, unfortunately AppleCare will not cover water damage. AppleCare covers many types of hardware repairs, including defects in materials and workmanship, but not liquid damage. Even if your device was covered by AppleCare at the time of the water damage, it will not be covered.
If a device has been damaged beyond what AppleCare can fix, Apple can offer hardware service or loaner hardware, but no hardware replacement policy. Water damage is one of the major causes of irreparable hardware damage.
To prevent water damage, Apple recommends keeping devices away from sources of liquids and spills and to clean devices with unplugged power, such as those found in the Apple Care+ Professional Service Manual.
Will Apple replace my phone if I dropped it?
Apple will likely replace your phone if you dropped it if it is still under warranty and Apple can determine it was a manufacturing issue that caused it to break. Depending on which one you have, you may be able to get a replacement if your phone is damaged due to a manufacturing issue.
You may also be able to get a replacement phone if you have their AppleCare+ coverage. However, if it is determined that the damage is due to user negligence, such as dropping the phone or using it in an inappropriate manner, you may be responsible for the cost of the replacement.
If you have warranty coverage, you should contact Apple to determine if you are eligible for a replacement phone.
Does Apple replace iPhone under warranty?
Yes, Apple offers a limited warranty on their iPhones. The Apple Limited Warranty covers your iPhone, and Apple-branded accessories against manufacturing defects for one year from the date you purchased your product.
The warranty does not cover damages caused by accidents or unauthorized modifications.
If your iPhone needs to be serviced due to a manufacturer defect, Apple will replace it with a new one or offer a service repair. Apple may also provide a replacement product that is the same or a similar model as the one originally purchased, at their discretion.
You may be eligible for a free repair if your iPhone has a qualifying issue. Qualified issues include defective batteries, defective backlight, and no power. Apple may offer other repair services at a charge.
Some repair services may not be covered by the Apple Limited Warranty.
To determine if a repair is covered under warranty, please check Apple’s warranty status page. If your iPhone needs a repair, please contact Apple Support to book a service appointment.
Is Apple’s check coverage legit?
Yes, Apple’s check coverage is legit. Apple offers a variety of protection plans for customers, including AppleCare+ and AppleCare+ with Theft and Loss, which offer extended repair coverage and technical support.
AppleCare+ covers accidental damage, like cracked screens and water damage, while AppleCare+ with Theft and Loss covers lost or stolen devices. Both plans offer access to Apple experts and 24/7 technical support.
In addition, customers get an Express Replacement Service, which provides a replacement device in two business days and covers shipping costs. Customers can also opt to purchase AppleCare+ with their device at the time of purchase, giving them up to two years of coverage.
How do I check when my Apple warranty expires?
To check when your Apple warranty expires, you can go to Apple’s support website, https://support. apple. com/en-us. Then, click on the link “Check your service and support coverage status. ” On the next page, you’ll need to enter your serial number.
If you don’t know your serial number, you can find it by going to Apple menu > About This Mac. Your serial number can be found at the bottom of the window. Once you’ve entered your serial number and clicked “submit,” you’ll see the details of your warranty coverage.
It should tell you when your Apple warranty expires. You can also use this page to check the status of your repairs and service requests.
How do I check the coverage of my iPhone?
To check the coverage of your iPhone, you can do a few different things. First, you can use the coverage maps available on the Apple website. These maps show the cellular coverage areas and strength of signal in any given location.
Additionally, you can use the iPhone’s built-in Signal Strength Meter accessible from the Settings app. The Signal Strength Meter displays your current signal strength, as well as other details such as network type, network provider, and connection type.
To access the meter, open the Settings app then select Cell or Mobile Data. Finally, you can call your carrier and ask them to look up your coverage area, or you can use an online tool to check it. These tools use real-time data to map the coverage areas of your carrier and phone model.
How do I claim my Apple coverage?
Claiming your Apple coverage is easy and straightforward. To begin, you’ll need to go to the Apple support website and sign in with your Apple ID. Once you’re logged in, locate the “AppleCare & Coverage” option on the support page and select it.
The next page will display all of your current Apple products that are eligible for coverage. Select the product you wish to claim coverage for and follow the instructions.
Depending on the type of coverage you have, you may need to complete an online questionnaire or provide proof of purchase and serial number(s). After you finish the process, your Apple coverage should be active.
You may receive an email or call from Apple confirming your claim and coverage details.
If you have any questions about claiming your coverage or need help with the process, you can reach out to Apple Support for assistance.
How are AppleCare coverage documents sent?
AppleCare coverage documents are generally delivered electronically as a PDF attachment to an email. Customers who purchase coverage will receive an email with the coverage documents detailing the purchased services and coverage.
The email includes a button to activate coverage, at which point the customer will be able to log in or create an Apple ID to access the coverage. Once logged in, the customer can view the coverage documents, including a summary of the coverage and any product-specific warranty details.
The customer can also use the Apple ID to access AppleCare benefits such as 24/7 support, product repairs and replacements, and more.
How can I replace my iPhone for free?
Replacing an iPhone for free is not always easy. In some circumstances, you may be eligible to receive a free replacement from Apple, but even then you may be responsible for the cost of shipping and handling.
Generally, Apple offers free replacements for iPhones that are still under warranty or through their AppleCare+ program.
If your iPhone is under warranty, you can visit any Apple Store or go to the Apple Support website to submit a request for a replacement. Apple will then assess your claim and see if it is eligible to receive a replacement at no cost.
If it is not, then you may be able to purchase a replacement.
AppleCare+ is an insurance plan that provides two years of hardware repair coverage and up to two incidents of accidental damage coverage. The plan is available for iPhones and other Apple products, and provides replacements at no cost.
To find out more about AppleCare+ and if it is an option for you, you can contact an Apple Support specialist.
In some circumstances, you may be able to get a free replacement from your carrier. Check with your wireless provider for more information about their replacement policy and eligibility.
Finally, there is the possibility of getting a used or refurbished iPhone. Used and refurbished iPhones are available at certified stores and are generally much cheaper than buying a new iPhone.
Replacing an iPhone for free may not always be possible, but with a bit of research into warranty and insurance programs, you may be able to find an affordable option.
How does AppleCare Theft and loss work?
AppleCare+ Theft and Loss offers coverage if your Mac, iPhone, iPad, Apple Watch, iPod, or AirPods is lost or stolen. Depending on the model of the product, this service provides up to two replacements with deductibles that are significantly lower than an out-of-warranty replacement.
AppleCare+ Theft and Loss is available for eligible devices that have been registered with AppleCare+ within the past 60 days. To register for AppleCare+ Theft and Loss, you’ll need to log in to your Apple Account and purchase the plan.
Once you have a valid AppleCare+ Theft and Loss plan, if your device is lost or stolen, you’ll need to contact AppleCare and provide proof of ownership. You’ll then need to file a claim with AppleCare and pay the applicable deductible.
Depending on the device, your deductible will range from $79 to $269 per claim.
Once your claim is approved and your deductible is paid, you’ll be instructed to purchase a replacement device. AppleCare+ Theft and Loss will then reimburse you up to the amount of the deductible. The device you purchase must be the same model as the one that was stolen or lost, except in the case of an eligible Mac.
If an eligible Mac is stolen or lost, you can purchase a different eligible Mac as a replacement.
Overall, AppleCare+ Theft and Loss takes the financial stress out of a lost or stolen electronic device. It also gives you peace of mind knowing that you don’t need to worry about expensive out-of-warranty replacements.
Does AppleCare replace broken phones?
Yes, AppleCare can replace a broken phone depending on the coverage you purchased. If you purchased AppleCare+, which includes two incidents of accidental damage coverage, you can use one of your incidents to have your phone replaced.
However, an AppleCare+ plan does not cover loss or theft.
If you don’t have AppleCare+, you can still have your phone replaced by a Genius at an Apple Store or an Authorized Service Provider, but it will be at your own expense. The cost to replace a broken phone depends on the model, so you will need to contact Apple or the Service Provider for an exact price.
You can also try an online repair shop.
In both cases, you will need to erase your device, so make sure to back up any important information before proceeding. You can also contact your wireless carrier for their device replacement policies if you have an active device protection program, insurance, or warranty.
Can a stolen iPhone be used?
Yes, a stolen iPhone can be used, though it will be limited in some ways. The thief can power up the device and make calls, send text messages, and use the various apps on the phone. However, the thief will not be able to use many of the core features of the device, such as making purchases through Apple Pay, setting up a new iCloud account, or signing into other accounts like Facebook or LinkedIn.
Additionally, the phone’s owner can contact their mobile carrier to block the device from connecting to their network, so they may not be able to access the internet or make calls. In short, a stolen iPhone can be used to some extent, but many of its features will be limited.