The primary difference between AppleCare and AppleCare Plus is the level of protection offered. AppleCare is a basic one year warranty that covers any hardware faults, but does not include accidental damage from accidents or any other form of misuse.
AppleCare Plus, on the other hand, includes up to two years of coverage for hardware faults and also includes coverage for up to two incidents of accidental damage due to handling, such as a cracked screen or liquid damage, each subject to a service fee.
AppleCare Plus also includes 24/7 technical support from Apple.
What is not covered by AppleCare+?
AppleCare+ does not cover loss or theft of your device, as well as any normal wear and tear or damage from mishandling or misuse. Additionally, AppleCare+ does not cover cosmetic damage, so any scratches or dents your device may receive are not eligible for repair under this plan.
AppleCare+ does not cover any defect or malfunction due to unauthorized alterations to the product or software, or alterations by an unauthorized service provider. It also does not cover repairs caused by accidents or mishandling that occur outside of the warranty terms, or issues caused by software or virus migration.
Finally, AppleCare+ does not cover any repair services performed by anyone other than Apple, or any services performed without the prior authorization of Apple.
What does AppleCare plus do?
AppleCare+ provides additional coverage beyond what is included in the standard warranty. With AppleCare+, you get up to two years of expert telephone technical support and up to three years of hardware protection coverage.
It covers any Apple hardware product, whether it was purchased in an Apple retail store, an Apple reseller, or online from the Apple Store.
AppleCare+ includes coverage for up to two incidents of accidental damage from handling, each subject to a service fee or deductible. It also includes coverage for up to two incidents of battery service, each subject to a service fee.
You can use Apple’s Express Replacement Service to replace your device quickly and conveniently — usually with next-business-day service.
In addition, AppleCare+ provides coverage for eligible software issues under the terms of your AppleCare+ agreement. This includes assistance with Apple-branded software applications and operating systems, as well as assistance with connection to basic network and Internet services.
How long is the coverage for AppleCare+?
AppleCare+ extends an eligible iPhone, iPad, Apple Watch, iPod, or Mac’s coverage to two years from the original purchase date of the product and adds up to two incidents of accidental damage coverage.
It also includes 24/7 priority access to Apple experts by chat or phone, as well as get coverage for software, battery, and hard drive issues. In addition, customers can get express replacement service and waived fees for out-of-warranty repairs.
AppleCare+ with Theft and Loss is also available with an eligible iPhone, offering up to two incidents of accidental damage coverage and 24/7 priority access, but also adds coverage for theft and loss.
AppleCare+ with Theft and Loss is available for an additional cost.
Does AppleCare cover a cracked screen?
Yes, AppleCare+ covers accidental damage like a cracked screen, subject to an excess fee. AppleCare+ extends the standard one-year warranty to two years and covers up to two incidents of accidental damage, although you may have to pay an excess fee for each incident.
The exact amount varies, depending on your device and the type of repair needed. AppleCare+ also covers other hardware repairs, such as damage from liquid contact, as well as the included support from Apple experts for technical questions.
Will AppleCare replace my phone?
If you have AppleCare+, then yes, AppleCare may replace your phone. AppleCare+ is an extended warranty program from Apple that includes up to two years of coverage and includes coverage for accidental damage like drops and liquid spills.
If you’ve purchased AppleCare+, then AppleCare may replace your phone if it is damaged due to an accident or a manufacturing issue during the coverage period.
If you don’t have AppleCare+, then AppleCare is not likely to replace your phone. Outside of their extended warranty program, Apple does not offer replacement phones. If your phone is damaged and out of warranty, you’ll need to explore other repair options or possibly replace the phone yourself.
Can I buy AppleCare after 2 years?
Yes, you can buy AppleCare after 2 years. AppleCare protection plans extend the manufacturer’s warranty with additional technical support and hardware coverage. Depending on the plan you choose, you can receive up to three years of service and support from Apple, extending the manufacturer’s warranty and providing you with additional coverage.
AppleCare+ for iPhone and AppleCare+ for iPad are available for purchase up to two years after your device was purchased. You can purchase AppleCare+ and AppleCare Protection Plan online or at an Apple Store or Authorized Service Provider.
Keep in mind that purchasing AppleCare two years after the device was purchased will provide you with less coverage than buying it when you purchased the device, so it is best to purchase it right away.
How do I check when my AppleCare expires?
To check when your AppleCare expires, you can either view your proof of coverage or your device warranty page. To view your proof of coverage, simply log in to your Apple ID on the Apple website. Then, under the ‘My Devices’ tab, select the device that you have AppleCare coverage on.
Once you have selected your device, you will be able to view the expiration date of your AppleCare coverage.
If you do not have access to your proof of coverage, you can find the expiration date of your AppleCare coverage in the device warranty page of the Apple website. Simply select the device that you have AppleCare coverage on and you will be able to view the expiration date.
If you have any trouble accessing the device warranty page on the Apple website, you can also contact AppleCare in order to get your expiration date. Simply call the toll free number at 1-800-APPLE and provide your device serial number and customer number in order to get assistance.
In addition to viewing your proof of coverage and device warranty page, you may also be able to find the expiration date of your AppleCare coverage in a recent AppleCare or Apple Support agreement notification.
If you receive such a notification, simply review it for the expiration date.
Is AppleCare for all products?
No, AppleCare is not available for all products. AppleCare is a comprehensive extended warranty program offered by Apple for select products, including Mac computers, iPads, iPhones and Apple Watches.
All AppleCare plans provide customers with free and direct access to Apple’s technical support team as well as an extended warranty that covers defects in materials and workmanship for a specified period of time.
However, not all products are eligible for AppleCare. While all Apple products are covered by a one-year limited warranty, AppleCare extends the time period for repair or replacement of these products and can include additional benefits such as phone support and accidental damage protection.
To view which products are eligible for AppleCare and to purchase a plan, customers can visit Apple’s website to learn more about their options.
Do you have to pay for repairs if you have AppleCare?
Yes, you have to pay for most repairs if you have AppleCare. AppleCare covers a number of issues, such as accidental damage, hardware failures, display and battery replacements, and more. However, it does not cover any intentional damage, nor does it provide any coverage for software issues, data loss, and unauthorized repairs.
In cases like these, you may have to pay for the repair or replacement out of pocket. Additionally, AppleCare also does not cover cosmetic damage, like scratches and dents on the device.
How do I know if something is covered by AppleCare?
AppleCare is an extended warranty that covers most Apple products and services including iPhones, Macs, iPads, Apple Watches, and more. To determine if your device is covered by AppleCare, you can do the following:
1. Check the original documentation that came with your product – AppleCare coverage information may be included in the original packaging.
2. Check online at Apple’s support website – Go to “Support” and then “AppleCare” to check the status of your coverage.
3. Visit an Apple Store or Apple Authorized Service Provider – They will be able to check for you if your product has AppleCare coverage or not.
4. Call AppleCare directly – Call 1-800-APL-CARE (1-800-275-2273) to speak with a representative, who can look up the coverage information for any Apple product.
In addition, you can always purchase AppleCare coverage for your device if it is not already covered by the extended warranty.
How do I make an AppleCare claim?
Making an AppleCare claim is a very straightforward process. Depending on the type of AppleCare coverage you have, you can either contact Apple directly via telephone or you can use the Apple Support website to submit an online claim.
If you have AppleCare+ for iPhone, you can use either the Apple Support website or contact AppleCare via telephone at (800) APL-CARE (800-275-2273) and speak to a customer service representative. You will be asked to provide information about your issue and the product serial number, and answer some questions to direct you to the right care options.
Your iPhone will then be directed to a technician to analyse the issue. If the issue requires a service fee, you will be informed of the price at that time.
If your issue is with an Apple Mac, you can either call AppleCare at 800-APL-CARE or contact Apple Support online. At that time, you can go through various steps to get help for your computer. One way is to chat with an Apple Support Advisor, which you can do by going to the Apple Support website and clicking “Chat now”.
You can also schedule a call or appointment with a technician who will analyze your issue and determine if a service fee is required.
The process to filing an AppleCare claim depends on your type of coverage and the issue you are having. In any case, Apple makes filing an AppleCare claim a simple process.
What is covered under Apple Limited warranty?
The Apple Limited Warranty is a warranty that covers your Mac, iPhone, iPad, iPod, Apple TV, Apple Display, or HomePod, or any accessory specified by Apple. This warranty covers any hardware defect in the product that occurred during manufacturing or any Apple-branded products purchased new with it.
Apple Limited Warranty also includes one year of hardware repair coverage and up to 90 days of technical support. The Limited Warranty does not cover any damage resulting from accident, abuse, misuse, liquid contact, fire, earthquake, other external cause, or any unauthorized use, modification, or repair.
Additionally, if the product is a computer, the Limited Warranty does not include coverage for any software provided by Apple. For example, if you buy a Mac, the Limited Warranty does not include coverage for any software applications, such as any version of the Mac operating system.
If you buy an iPad or iPod, the Limited Warranty does not include any software applications that come preinstalled on the device. Any damage to such software is not covered by the Limited Warranty. The Limited Warranty also does not cover any product accessories, such as batteries, adapters, or other peripherals.