You can use your JCPenney rebate card in any JCPenney store, online at jcp. com, on the mobile app, or through JCPenney catalog orders. You may also use your rebate card to purchase items from JCPenney Sephora, Portrait or Optical locations.
You may not apply JCPenney Rebates at jcpenney. com third party sites or at jcp salons. You can also add additional funds to your rebate card through jcp. com as long as the card balance does not exceed $1,000.
What is JCPenney’s customer service number?
The customer service number of JCPenney is 1-800-322-1189. Customers can call this number for inquiries about their orders, returns, refunds, store events, and more. Alternatively, customers can visit JCPenney’s website and click on “Help & Customer Service” from the bottom of the page, where they can find lots of help topics and contact options, including “Live Chat.
” The customer service team is available Monday through Saturday, from 8am to 11pm ET, and Sunday from 9am to 10pm ET. For any inquiries, customers can also reach out to the customer service team via email at customerservice@jcp. com.
How long does JCPenney take to refund?
The length of time it takes JCPenney to process and refund a payment depends on the method in which payment was made and the method of refund. If you paid with a major credit card, typically you will receive the refund back to that same card within one to two weeks.
If you paid with a debit card, the refund may take up to three weeks to be processed and credited back to your bank account. If you paid in cash or by check, you should expect a check to be mailed to you within two weeks.
If you received store credit, it will be applied immediately.
Does JCPenney take returns without receipt?
Yes, JCPenney does take returns without a receipt. Generally speaking, if an item is returned without a receipt, a store credit will be issued. For stores that require a photo ID for returns, the returner’s full name, address, and signature must also be provided on a government-issued ID such as a driver’s license.
If the item has a label that clearly indicates it was purchased at JCPenney, then the return will generally be accepted even without a receipt. All returns must include the merchandise and its original packaging, along with any accessories, instructions, and tags.
In addition, items must be returned within 45 days with valid proof of purchase for a refund or exchange. Any items returned after this time period will only qualify for store credit. For further assistance regarding a return without a receipt, customers should contact the JCPenney customer service at 1-800-322-1189.
How do I pay my JCP bill by phone?
Paying your JCP bill by phone is a convenient and easy. To begin, call the 24/7 automated JCP Billing system at 1-888-527-5457. Once the call is connected you will be prompted to enter your account information and the amount you want to pay.
You will also be asked to select a payment method. JCP accepts major credit cards including Visa, MasterCard and Discover as well as debit cards.
After entering this information, you will be asked to verify the payment details. Once the payment has been verified, your payment will be processed and a confirmation will be provided. It’s important to keep this confirmation in case you need to reference the payment at a later date.
Please note, the JCP Billing system does not accept check payments at this time.
If you need assistance with your payment, you can also contact JCP Customer Service by calling 1-800-542-0800. A representative will be able to help you with your payment and any other questions you have related to your account.
Can you pay your JCPenney bill online?
Yes, you can pay your JCPenney bill online. To create an online account, access the JCPenney website, and click the My Account button on the top right of the page. From there, you can create a new account, or sign in to an already existing account.
Once you have created an online account, you can manage your payments, view your account statements, and pay your bills online. To pay your bill, select “Make a Payment” from the menu located on the left side of the page, and enter the payment amount you wish to make.
You will also be asked for your banking information or card information for the payment to be processed.
Make sure to review the terms and conditions before finalizing the payment. JCPenney also has other payment options if you do not wish to pay online, such as mailing in your payment by check or money order with your payment coupon.
How do I check on an order from JCPenney?
To check on an order from JCPenney, you will first need to log into your account on the JCPenney website. Once logged in, go to the “My Profile” section and then the “My Orders” tab. You will be able to see all of your current orders here and you can select one to view the status.
You may also have received an email with tracking information when your order shipped if the order was placed online. If this is the case, you can track your order by clicking the link in the email. If you placed the order in store, you will need to contact the store directly to check on the status.
You can find the store telephone number and address online.
Why can’t I get on JCPenney website?
There could be a few different reasons that could be causing you trouble connecting to the JCPenney website.
First, double check that the website address is correct. If you are typing in an incorrect web address, it may cause you to be unable to access the site.
Second, it is possible that the site is undergoing maintenance or is experiencing technical difficulties. If this is the case, you may want to try to access the site at a later time after the issue has been resolved.
Third, your internet connection might be the culprit. Make sure you can access other websites and that your router or modem is properly connected and functioning at a normal level. If the problem persists, you may have to contact your internet provider for further assistance.
Finally, if the website still isn’t responding, try clearing your browser’s cache, cookies, and history. This can often times solve common problems that can arise with simply browsing the web.
If none of these steps have solved the problem, then it is likely that there is an issue with the JCPenney website itself and you may want to contact their customer service to acquire further assistance.
How do I use my JCPenney rewards online?
To use JCPenney rewards online, you’ll first need to create an account on the JCPenney website. Once you have an account, you’ll be able to log in and view your rewards. On the My Account page, you will see the option to use JCPenney rewards.
By clicking on the “Redeem Now” button, you will be able to select the rewards you want to use, and the total value of your rewards will be deducted from your purchase total. You’ll also be able to see the value of your rewards and the offers available.
Once you’re ready to check out, make sure to select “Redeem Rewards Now”. You will see the discount reflected in your purchase total, and you’ll complete your transaction with the discounted price.
Does JCPenney have online chat?
Yes, JCPenney does have online chat. You can chat with a customer service representative online through their website. To access the chat, you can start by visiting the JCPenney home page. From there, locate the “Need Help” button at the bottom of the page.
Click the button and then you will have the option to “Chat With Us. ” By clicking this button, you can speak with a customer service representative who can provide additional assistance. The chat is open from 8am – 11pm CST, Monday – Saturday, and from 11am – 7pm CST on Sunday to answer additional questions.
Where is JCPenney headquarters located?
The JCPenney headquarters is located in Plano, Texas, at 6501 Legacy Drive. Founded in 1902, JCPenney is one of the United States’ leading retail stores and subsidiaries of J. C. Penney Corporation. The Plano, Texas headquarters houses the executive offices, logistics and corporate services, contact centers, and digital commerce divisions that help manage the stores around the country.
The company currently employs over 90,000 workers.
Can I return something to JCPenney after 90 days?
Unfortunately, most items purchased from JCPenney must be returned within 60 days for a full refund or exchange. Items that were purchased over 60 days ago may be denied a full refund or exchange but the store may offer a store credit.
If it has been over 90 days since you purchased the item, you may not be eligible for any type of refund or exchange, but it is best to contact the store to see what options are available. For any items that are returned after 30 days, a return fee of 15% or $10 will be applied.
How do I contact JCPenney customer service?
If you need to contact JCPenney customer service, you can do so in a few ways.
First, you can reach out via the JCPenney customer service phone number at 1-800-322-1189. This line is available from 7 AM – 10 PM (CT) from Monday to Saturday and 10 AM – 7 PM (CT) on Sunday.
You can also use their online JCPenney customer service chat to get help. You can access the chat feature on their website or via the JCPenney app.
You can also email JCPenney customer service at [email protected]. They typically respond within one business day.
Finally, you can also use their self-service options available on the JCPenney website, where you can access the Help & FAQ page to find the answers to common issues.
Can you return online orders to JCPenney?
Yes, JCPenney allows customers to return online orders. Customers must return online orders within 60 days of receiving them. All items must be in new or like-new condition, with original tags and packaging.
Refunds will be issued to the original form of payment used for purchase. Customers should contact the JCPenney customer service at 800-322-1189 for more information and to initiate the return of their online order.
Helpful information, like a return mailing label, is located on the JCPenney website. Following these directions will ensure a safe and efficient return experience.
How do I return an online order?
It’s important to check the store’s return policy before returning an online order. Most stores have different policies that can include limits on when you can return items and what types of returns are accepted.
Generally speaking, as long as you have the original receipt, keeping all the original packaging, and the item is in good condition, then returning an online order should be fairly simple. Before returning an online order, check to see if you can easily return the item through the store’s website or mobile app.
There you may have the option of printing a label and sending it back with the item. This is usually the easiest and most convenient way. If the website or app doesn’t offer a return option, you may have to contact the store’s customer service department.
They can advise you on what you need to do to return the item. You may be directed to mail the item back or drop it off at the store. Don’t forget to also include the original receipt when returning an online order if you want a refund.
If you don’t have the original receipt, you may be offered a store credit or exchange. Most stores will refund if you return the item within their predetermined timeframe. Depending on the store, you may receive a refund to the original payment method or a credit.
What items Cannot be returned at JCPenney?
JCPenney has a few exceptions as to what items cannot be returned to their stores. These include items flagged as Final Sale, items that have been opened or used and cannot be resold, select furniture and mattresses, monogrammed items and altered clothing, along with custom blinds and shades, made to order window treatments, fine jewelry and watches, personal or health care items, and items purchased with a store credit.
Due to health and safety concerns, select bedding and beauty products are also non-returnable. Gift Cards and eGift Cards are also not eligible for return. Customers should review their individual returns for more information.
Can you return items to Penneys without receipt?
Yes, you can return items to Penneys without a receipt. Penneys typically has a generous return policy to offer customers flexibility and peace of mind. In most cases, unopened or unworn items with the original tags are accepted for a full merchandise refund, store credit, or an exchange within 28 days of purchase.
Generally, you may need to provide a valid photo ID as proof of purchase at the time of the return.
Penneys may consider a return request without a receipt if the item is still in-season and within 14 days of purchase. A sales associate may be able to locate your transaction using a few pieces of information, such as the date of purchase, the credit card used for the transaction, and the type of item purchased.
If you cannot locate your purchase information, the sales associate may be able to narrow down your return request if the item wasn’t a clearance item, was purchased at full-price, and you can provide a detailed description of the product.