Neither Comcast nor CenturyLink is particularly well-regarded when it comes to customer service and reliability. However, on the customer service front, Comcast often receives more negative reviews than CenturyLink.
Sections of the American Customer Satisfaction Index suggest that when comparing customer service across providers, Comcast often ranks lower than CenturyLink. Additionally, a large number of customer reviews on the internet tend to suggest that Comcast’s customer service is inadequate.
In terms of reliability, the two providers have been in a dead heat. The public reports on speed and customer feedback suggest that both providers tend to have similar reliability issues. However, one major advantage that CenturyLink has is that their DSL internet service is offered in most of their customer service areas.
This should give CenturyLink an edge when it comes to coverage and availability in certain locations. Ultimately, it’s hard to definitively say which one is worse. Both providers have their own share of customer service issues and although CenturyLink seems to have a slight edge over Comcast when it comes to customer service, the two providers appear to be on relatively equal footing when it comes to reliability.
How is CenturyLink rated?
CenturyLink has received widely varying customer ratings over the years. On its Better Business Bureau (BBB) profile, CenturyLink has an “A+” rating based on customer reviews and complaints. This rating reflects its overall reputation, as the BBB notes that the company has addressed the majority of customer complaints.
CenturyLink has also consistently been included in J. D. Power’s annual ranking of the largest internet service providers. In 2020, CenturyLink achieved three out of five Power Circles in the North Central and South Central regions, as well as three out of five Power Circles in the West region.
Furthermore, according to surveys from Ovum & ACSI, CenturyLink ranks highly in customer satisfaction and performance. In 2020, it ranked first for internet access, third for landline phone services, and first for transport services, as well as second in hosting & cloud services.
Overall, CenturyLink has received generally positive reviews from customers, indicating that the company is providing reliable and high-quality services.
Is CenturyLink a good company?
CenturyLink is a communications company that provides a range of internet and phone services. They are widely available in many parts of the United States and are known for their customer service and wide range of features.
The company has a long track record of providing reliable services and has won the J. D. Power award three times in the past. In addition to their internet and phone services, they also offer TV and security services.
The customer service team is highly rated and is known for responding promptly and politely to customer inquiries. Overall, CenturyLink has a solid track record and provides good services and features, making it a good company.
How do I get better internet with CenturyLink?
If you’re looking to get better internet with CenturyLink, the best thing to do is to check what type of service you currently have, and what services are available in your area. Depending on where you live, different services may be available.
Some of the most commonly available services from CenturyLink include DSL, Fiber, and Fixed Wireless.
DSL service is the most commonly available service from CenturyLink, and provides great speeds at a reasonable price. A DSL modem is needed to make your connection, and they are available in multiple packages depending on your needs and budget.
Fiber service is becoming increasingly more available through CenturyLink, and provides the fastest speeds with the most reliable connection. Fiber speeds range from 250 Mbps up to 1 Gbps, and a router is required to make the connection.
CenturyLink also offers Fixed Wireless service in some areas of the country. This is a great option for those who don’t have access to other types of high speed internet, and speeds range from 10 Mbps up to 25 Mbps.
If you’re not sure what service is available in your area, you can always contact CenturyLink to talk to a representative and get more information. Narrowing down the services available to you is the first step to getting better internet with CenturyLink.
Who is the internet provider?
The internet provider is the company or service that you subscribe to that provides you with internet access. Depending on where you live and the services available, your internet provider is typically either a cable company, telephone company, cellular carrier, or satellite provider.
In some cases, you may even be able to choose your own internet service provider. For example, if you live in an area with cable service, you may be able to choose from multiple providers, such as Comcast, AT&T, Verizon, or Cox.
Additionally, if you live in a more rural area, you may have to use a satellite provider, such as HughesNet. Other internet providers include companies such as Google Fiber and in some cases, your city or county government may even provide it.
Is CenturyLink fast enough for Netflix?
Yes, CenturyLink is fast enough for Netflix. CenturyLink offers speeds up to 1 Gbps and is suitable for streaming Netflix. The recommended speed for streaming HD content on Netflix is 5 Mbps, so the speeds offered by CenturyLink should be more than sufficient.
Additionally, the company provides other services specifically designed to enhance streaming performance, such as the CenturyLink 1 Gig Stream plan, which provides connection speeds up to 1 Gbps and 4K Ultra HD streaming with compatible equipment.
These specialized plans provide even better speeds that help ensure a smooth streaming experience on Netflix.
Is CenturyLink as fast as Xfinity?
As far as the speed of CenturyLink and Xfinity, they both offer a variety of speeds and packages, so it’s hard to definitively say that one is faster than the other. Xfinity offers speeds up to 1,000 Mbps and CenturyLink offers up to 940 Mbps.
However, when comparing internet providers, speed isn’t the only factor to consider. Other factors like cost, obligations, availability, quality of service, and customer service should all play a role in which provider you choose.
For instance, if cost and speed are important to you, Xfinity’s Performance Pro package offers 400 Mbps of speed for $50 per month. On the other hand, CenturyLink’s high speed plan offers up to 940 Mbps but with a two-year contract, service fees, and additional fees, it can cost as much as $135 per month.
Additionally, Xfinity offers more technology options to rent or purchase, such as modems and routers, whereas CenturyLink offers fewer options.
It’s important to research your options thoroughly before deciding on a service provider, as each provider will offer different speeds, packages, support, and different customer satisfaction rates. Ultimately, only you can decide which provider is best for you, based on your individual needs.
Is Xfinity or Comcast better?
The answer to this question depends on your individual needs. Xfinity and Comcast are two well-known cable TV, internet and phone service providers. Xfinity is funded by Comcast and offers a wide range of services that range from high speed internet to TV and phone plans.
On the other hand, Comcast is a larger provider with more diverse offerings, including consumer and business services.
When considering which one is better, it is important to consider which provider has the features that meet your needs. Xfinity offers some of the fastest internet speeds available. However, Comcast covers more areas and offers customers more data per month, so it may be better for those who need more data.
Additionally, Comcast offers more advanced features, such as home security and cloud storage, that may be of interest to tech-savvy customers.
Price is another factor to consider. While Comcast is generally more expensive than Xfinity, packages from both providers may offer discounts or incentives. Do your research and compare prices to make sure you get the best deal.
In the end, the provider that is better for you will depend on your own unique needs. Be sure to research both Xfinity and Comcast and compare the features and plans to find the one that is the best fit for you.
How do I make my CenturyLink internet faster?
Making your CenturyLink internet faster is not as difficult as it may seem. The key to improving your internet speed is to take a few steps to reduce clutter, cut down on usage and make sure your equipment is up-to-date.
1. Check for Viruses or Malware. Before making any changes, it is important to ensure that your computer is not infected with any viruses or malware. This can slow down your internet speed significantly, so it is important to make sure it is clean and free of any malicious software.
2. Upgrade your Equipment. If you have an older modem or router, this could be limiting your internet speeds. Investing in an upgraded modem or router can dramatically improve your internet speeds.
3. Stay Connected. CenturyLink offers a wide range of plans to meet your individual needs. Consider upgrading to a plan that offers faster speeds.
4. Cut Down on Usage. If multiple people are connected to the same internet connection, this can slow down your speeds. If possible, ask those connected to disconnect or move to a different area.
5. Connect Wired. Connecting to the internet via an ethernet cable instead of wirelessly can significantly improve your speed.
6. Clear the Clutter. Make sure you remove any dust from your modem/router and keep them away from other electronic devices. Also keep any other electronics that may interfere with your internet signal, such as microwaves, out of the area.
Following these steps will help you improve the speed of your CenturyLink internet connection.
How do I know if CenturyLink is throttling me?
If you think that CenturyLink is throttling your internet connection, there are some signs you should look for. One of the most common signs is if your internet connection is slower than it was before.
If you are experiencing slower speeds than your service plan allows, this could be a sign that your connection is being throttled. Other signs to look out for include higher-than-normal ping times when playing online games or using other online services, as well as inconsistency in the internet speed you are getting.
To check if your connection is being throttled, you can do a speed test online to determine your internet speed. If the results show speeds that are much lower than the speed you are paying for, then it’s likely that your connection is being throttled.
You can then contact CenturyLink’s customer service team to check if there are any causes for the slow connection.
Why is my internet data so slow all of a sudden?
There are multiple possibilities as to why your internet data is so slow all of a sudden. It is possible the connection you are using has reached its maximum capacity, or that an issue may have arisen with the hardware / software of your router.
It could also be due to the amount of people on the network or a malicious attack such as a virus or malware that is slowing down your connection. It is also possible that your ISP (internet service provider) is experiencing issues and it’s affecting your internet speed.
Another possibility is your computer or device having too many processes running in the background which could be causing the slowdown. It could also be that the physical location of your router or device may be too far from the modem and is causing a weaker connection.
If none of these solutions fix the issue, it may be best to contact your Internet Service Provider and have them take a deeper look into the issue.
Can my neighbors slow down my internet?
Yes, your neighbors can potentially slow down your internet connection. This happens when multiple people in your area are using a lot of bandwidth at the same time. Every user in your vicinity is connected to the same ISP(Internet Service Provider).
When a lot of users are performing data-heavy activities such as streaming, downloading large files, or gaming, this can cause a decrease in bandwidth available in the area, resulting in slower download and upload speeds for everyone.
To make a long story short, your neighbors’ activities can have an impact on your internet connection. If they are doing a lot of data-heavy activities, it could slow down yours.
How do you check if my internet is being throttled?
If you suspect your internet is being throttled, there are a few different steps you can take to determine whether or not this is the case.
1. First, it’s a good idea to benchmark your internet speed. Most internet providers offer their own speed tests on their websites. Compare these results to advertised speeds to see if you are getting what you’re paying for.
If you’re not, this could indicate that your internet is being throttled, or that you need to upgrade your package.
2. Test your speed from multiple locations. If your connection is much slower from locations other than your own, that could be a sign of throttling.
3. Change your service provider or package. Switching to a different service provider may help if you’re not receiving the speed you expected. This could also be a good opportunity to upgrade your package if you find you need more speed than what’s offered by your current provider.
4. Check your modem and router. Older or faulty modems and routers may be causing slow internet speed. Consider getting new hardware if you think this might be an issue.
5. Have an IT professional look at your system. If you’re still not sure why your internet is so slow, an IT professional can diagnose the issue and make sure your hardware is working correctly.
Ultimately, it really comes down to testing and evaluating your internet speed to find out if it is lower than advertised, or throttled. Then consider the factors that could be causing the speed or connection issues, or have a professional do a more thorough investigation into the cause.
How do I bypass Internet throttling?
If you suspect that your ISP is throttling your Internet connection, you can try several techniques to bypass Internet throttling and improve your connection speed.
First, you should test your speed. Use a website like Speedtest. net or Fast. com to test your download and upload speeds. This will give you an benchmark of how fast your connection typically runs. If your connection speed drops significantly during peak times, then it is possible your ISP is throttling your bandwidth.
Next, you can try using a virtual private network (VPN). A VPN will encrypt your data and route your traffic through an external server. This can help you bypass your ISP’s throttling. Look for a reliable and trustworthy VPN service provider.
You can also try bypassing your ISP’s DNS server and use a public one like Google’s. Public DNS servers have faster response times, meaning they can often load websites faster than your ISP’s DNS server.
Another option is to use content delivery networks (CDN). CDNs use networks of servers all around the world to store cached versions of websites. The sites will load from the server closest to you, potentially circumventing any throttling your ISP might be enforcing.
Finally, you can try negotiating with your ISP. Many ISPs will respond to customers if they find out that the ISP is throttling their connection. Explain your situation and see if your ISP will take any action to improve your connection speeds.
Bypassing Internet throttling requires a combination of patience, knowledge, and trial and error. With the right strategy, though, it is possible to bypass Internet throttling and improve the quality of your connection.
Is throttling internet Illegal?
The legality of Internet throttling depends on several factors, including the reason it is being done and where it is taking place. Generally speaking, Internet throttling is not illegal in most parts of the world.
In the US, major broadband providers are required to be transparent about their network management practices, including any throttling that they do, under the 2015 Open Internet Order. This is known as “net neutrality”.
As such, throttling is allowed as long as it complies with the transparency requirements, and is not done to advantage or disadvantage any particular type of content.
At the same time, in the US, certain state laws protect consumers from any kind of throttling that could be in violation of net neutrality. For instance, California’s Internet Consumer Protection and Net Neutrality Act of 2018 prohibits broadband providers from impeding or degrading lawful internet traffic.
Therefore, any type of Internet throttling that violates this law would be considered illegal in California.
On the other hand, in the European Union, net neutrality is enshrined in the European Electronic Communications Code. This code prohibits throttling, paid prioritization, and other practices that could be used to block or slow down certain types of traffic.
Therefore, in the EU, any kind of throttling that violates these principles would be considered illegal.
Ultimately, the legality of Internet throttling depends on the jurisdiction in which it is happening and the underlying reasons behind it. Therefore, it is important to consider these factors before determining whether or not Internet throttling is illegal.
Why is my internet so slow but speed test is fast?
There could be several reasons as to why your internet is slow but the speed test reads fast. One potential explanation is that you may have outdated network hardware such as routers, modems, or LAN adapters that aren’t able to keep up with your current speed test results.
Additionally, network congestion due to too many devices connected to your network could be slowing down your connection speeds. Your internet service provider (ISP) can also be the cause of slow internet speeds.
Internet Service Providers may provide recommended speeds, but they are not always providing those speeds. This could affect your speed test results. Furthermore, issues in the wiring of your home or office can decrease your internet speed and also cause you to have slow internet speeds.
In addition, web browser cache or cookies can slow down connection speeds. It may be a good idea to clear your web browser cache or disable web browser plugins to see an improvement in connection speed.
Finally, viruses and malware can significantly lower your internet speed, so it is always a good idea to run a virus scan on your computer.
Does CenturyLink throttle usage?
Yes, CenturyLink does throttle usage. This means that they limit the data speed once you go over certain thresholds, usually based on data usage. This can make your data speed slower than usual, which might affect your streaming, gaming, or other activities.
To combat this, CenturyLink offers some helpful options for managing your data speed and usage. One of those is their Usage Meter, which lets you check your internet usage in real-time and see if there are any high-usage activities that might be causing slower speeds.
This tool also allows you to set limits on data usage, letting you stay in control of how much you use. Additionally, they offer plans with unlimited data, so you don’t run the risk of hitting any threshold limits and experiencing slower speeds.
Ultimately, CenturyLink helps you manage your usage and keep your data speeds up to par.
What should CenturyLink download speed be?
The CenturyLink download speeds vary depending on the type of service used, the quality of the connection, and the location of the user. Generally speaking, customers should expect to have download speeds between 25-150 Mbps with a connection from CenturyLink.
For more reliable speeds, a Fiber connection would provide up to 1Gb/s download speeds. Customers should also be aware of the fact that download speeds can be affected by factors such as device usage, server congestion, or local network congestion.
Therefore, it is important to test the speed of the connection regularly to ensure that the speed is consistently meeting the customer’s needs.