There are several possible reasons why your Owlet Base might not be connecting to Wi-Fi. Before troubleshooting, it is important to make sure your router is up and running, and in range of your Owlet Base.
If your router is working correctly, then some potential causes of connection issues might be:
– You are attempting to connect to the wrong Wi-Fi network. Make sure you have the correct network, password and security type selected when attempting to connect.
– You have exceeded any device-per-network limits set on the router.
– You are trying to connect to a 5 GHz network on devices that only support 2.4 GHz. Your Owlet Base only supports 2.4 GHz networks.
– There may be interference from other devices in the same area. Make sure there are no other devices operating on the same frequency (both 2.4 GHz and 5 GHz).
– Your router is having hardware or software issues. Check with your router’s manufacturer for any known issues or bugs related to your router’s model and firmware.
– Your router’s settings may need to be adjusted in order to allow Owlet products to properly connect. Check with your router’s manufacturer to see if they have settings that need to be adjusted or enabled.
If none of these steps resolve your connection issues, it is recommended that you contact Owlet Support with the details of your issue.
How do I hard reset my owlet?
To hard reset your Owlet, you’ll need to take the following steps:
1. Power off the Owlet monitor by pressing and holding the Power button until the status lights turn off.
2. Unplug the power adapter from the monitor.
3. Press and hold the Reset button on the bottom of the monitor for 10 seconds.
4. Re-connect the power adapter, then press the Power button to turn the Owlet back on.
5. Initial setup will begin, and you will need to follow the instructions on the app or your Owlet’s manual to complete the reset process.
Is there a way to reset the owlet sock?
Yes, you can reset the Owlet Smart Sock to restore the device to factory settings. Here are the steps to do this:
1. Unplug your Base Station from power and from your router.
2. Insert a straightened paperclip into the small reset hole on the bottom of the Base Station, and hold for about 8 seconds until the lights on the Base Station start to flicker.
3. Allow the Base Station to continue to cycle and dim the lights three times.
4. Power the Base Station back on again by plugging it back into the wall and your router.
5. The Base Station will re-sync with your Sock, and the Sock will reset to factory settings.
Once the Sock is reset, it can be re-synced with the Base Station, and you can use the app to set up your account, add caregivers, monitor your baby, receive smart notifications, and more.
How do I reconnect my Owlet sock to my Base Station?
In order to reconnect your Owlet Smart Sock to your Base Station, you should follow the steps below:
1. Ensure that your Base Station is powered on, and is in Close Proximity to your Owlet Smart Sock.
2. Download the Owlet app and sign in or create an account.
3. On the App home screen, select the Settings icon (gear icon) and then select Base Station.
4. Tap the reconnect icon (refreshing arrows).
5. You should then see a list of available base station connections. Select the one that matches your Base Station’s serial number.
6. Once the Base Station is reconnected, a confirmation message should appear on your phone.
7. Place the Owlet Smart Sock onto the battery snap and snap it firmly onto the Base Station.
8. Wait for the Base Station to register a connection to your Smart Sock. This can take up to 30 seconds.
9. Once connected, you’ll be able to view your baby’s information on the Owlet App.
These steps should help you to easily reconnect your Owlet Smart Sock to your Base Station.
How far can the Owlet base be from the sock?
The Owlet Smart Sock Base Station can be placed up to 100 feet/30 meters away from the Owlet sock. So, you should be able to place the Owlet Base Station in the baby’s room and have the sock up to 100 feet/30 meters away from it.
However, the farther away the distance is between the Base Station and the sock, the higher chance of decreased signal strength and lack of reliable connection. Therefore, it is best to have the Base Station and sock as close as possible.
Can you still use old Owlet sock?
Yes, you can still use old Owlet Socks. They are compatible with the current app, so you should be able to access all the features that you are used to. The new version of the Owlet Smart Sock may offer additional features, but the basics of the product remain the same.
One key advantage of the old Owlet Sock is that the battery can be easily replaced, so you don’t have to keep buying new ones every time the battery runs out. This makes the Owlet Smart Sock an economical choice for parents who want to monitor their baby’s heartrate and oxygen levels from birth.
Additionally, the Owlet Smart Sock is compatible with a number of other products and apps, so you can always use the features from wherever you are.
Why does my Owlet say server connection failure?
A server connection failure typically indicates an issue with the Wi-Fi setup, router settings, or internet connection being used. It’s possible your router needs to be reset, or that the 5GHz frequency of your router is causing a connection issue.
If you’re using a dual-band router, we recommend disabling the 5GHz option, as some methods of authentication can cause a connection issue.
If you’re having trouble connecting your Owlet device to Wi-Fi, please refer to the proper guide to set up your router correctly to ensure that the Owlet will work correctly. To assist troubleshooting problems, please refer to our setup videos and guide.
Also, try restarting your router if you have already gone through the router setup steps.
If your router is set up correctly and the Owlet still gives you a server connection failure message, the connection between your home Wi-Fi and internet service provider might be disrupted. In this case, you will want to try and reset your modem.
You may want to contact your internet service provider if none of the steps above solved the issue.
Is the Owlet app working?
The Owlet app is currently working, however there have been some recent reports of it not connecting properly. Some users are having issues with the app using the latest version of the iOS software. If you are experiencing difficulty with the Owlet app, we recommend trying the following steps:
1. Ensure that you have the most recent version of the app installed by updating the app in the App Store.
2. Check that your device is compatible with the current version of the app.
3. Make sure that notifications are enabled in the settings of your phone.
4. Log out of the app, restart the app, and log back in.
5. Check your Wi-Fi connection and ensure that it is working properly.
6. Uninstall and reinstall the app.
If you continue to experience issues after trying these steps, please reach out to the customer service team of Owlet as they are able to help troubleshoot the issue more thoroughly.
How do I get Owlet back online?
To get your Owlet back online, the first thing you should do is to check that it is properly connected to your home Wi-Fi network. To do this, open the app and go to ‘Devices’. Then, select the device you want to connect and tap ‘Connect’.
You should see a prompt to enter the Wi-Fi network and password. Enter the network and password, and then select ‘Continue’.
If this does not work, try connecting the Owlet to your smartphone via Bluetooth. To do this, tap the Bluetooth icon in the Devices menu, then select ‘Pair’. Your smartphone should prompt you with a message that the device is requesting connection.
Tap ‘Allow’ or ‘OK’. You will then be able to select the Owlet in the Bluetooth menu of your phone.
If the above steps do not work, try resetting the Owlet and reconnecting it to your home Wi-Fi network. To reset it, press and hold the Reset button on the back of the Owlet for about 5 seconds. Once it is reset, open the Owlet app and go to ‘Devices’ to follow the steps above to re-connect it to your network.
If none of the above steps work, then you may need to contact Owlet customer service for further help. You can contact them through their website or through their helpdesk. They should be able to help you get the Owlet back online.
How do you turn off the sock sensor on owlet 3?
To turn off the sock sensor on the Owlet 3, you will need to disconnect both the base station and the sock from the power outlets and wait for 10 seconds. After that, plug the base station power adapter into the power outlet and wait for 30 seconds.
Then, plug the sock power adapter into the power outlet, and the sensor should be off. Make sure both the base station and the sock are at least 5 feet away from other electronics, such as a router, to avoid any interference.