Yes, Fitbit will send you a replacement, depending on your warranty status. You can check the status and terms of your specific Fitbit product warranty by visiting the Warranty section of their website.
If you’re within the applicable warranty period for your product and have valid proof of purchase, then you’re eligible for a replacement. If approved, Fitbit will send you a new replacement unit to the same address listed on your account with no additional charges.
You may be requested to provide additional information in order to complete your request.
How do I replace my old Fitbit with a new one?
If you are looking to replace your old Fitbit with a new one, the process is fairly straightforward. First, you’ll want to select the new Fitbit device you’d like to purchase. You can visit the Fitbit website to browse different models, or visit a local retailer if you’d like to view the products in person.
After you’ve selected a device and made the purchase, check to see if the device came with a charge cable. If not, you’ll need to purchase one separately. Next, you’ll want to set up your new Fitbit by downloading the Fitbit app and connecting your new device to the app.
The app will walk you through the steps of creating an account, connecting to a Wi-Fi network, and setting up the device. After it’s connected, you can customize your settings, input your information, track your activity, and more.
Finally, you’ll want to make sure your old Fitbit device is fully deactivated. This can be done by logging in to your Fitbit app or online dashboard, or by using the toggle switch in the app settings.
Once fully deactivated, you can dispose of or recycle your old device.
How long does it take to get a replacement Fitbit?
The length of time it takes to get a replacement Fitbit depends on several factors, such as the warranty coverage of your device, the current stock of the Fitbit you are trying to replace, and the method of purchase.
If you have a warranty on your device, you can contact the Fitbit customer service team directly to have them assess the issue and if it falls within the warranty coverage, they will provide you with a replacement as soon as possible.
If you are replacing a device outside a warranty, then the length of time will depend on the availability of the device you are trying to replace. This can vary, based on a variety of factors like current stock and availability.
Finally, the time it takes to receive a replacement Fitbit is also dependant on the method of purchase. If you have purchased the device directly from Fitbit, then the replacement process is much quicker as you will be dealing directly with the Fitbit service team, who can ensure that your replacement is sent as soon as possible.
However, if you have purchased the device from a 3rd party, then the length of time to receive a replacement may be longer as the 3rd party will need to be involved in the process.
Overall, the exact length of time it takes to receive a replacement Fitbit will vary significantly and is dependant on a variety of factors, such as warranty coverage, device availability and method of purchase.
How long are Fitbits under warranty?
Fitbit products come with a one-year limited warranty from the date of purchase. The warranty covers defects in materials and workmanship that occur under normal conditions with proper use. This includes parts and labor for a period of one year from the date of purchase.
It does not include damages due to abuse, misuse, or unauthorized modification of the device. Fortunately, customers are also able to purchase an extended warranty to protect their device for longer.
The extended warranty option is available for many Fitbit devices, and it can extend the limited warranty to two or even three years from the date of purchase. The coverage and cost of the extended warranty vary depending on the product.
What happens if your Fitbit band breaks?
If your Fitbit band breaks, you may be able to get it repaired or replaced. Fitbit offers a one-year limited warranty for all of their devices, and this includes any malfunctions caused by normal wear and tear.
You can also purchase additional coverage, such as the Accidental Damage Protection Plan, which provides protection against accidental damage to your device and its components. If you have a broken Fitbit band and are within the warranty period, contact Fitbit Support to learn more about your options.
Depending on the device, you may be able to purchase a replacement band directly from the company. Alternatively, you may need to send in your device to a Fitbit authorized repair center. If your warranty has expired, you can purchase a new device or a replacement band from an authorized Fitbit retailer.
Who do I contact if my Fitbit is not working?
If your Fitbit is not working, your first move should be to make sure that it is charged and functioning properly. If your Fitbit is not charging, try checking the charging cable for debris, damage, or other obstruction which can prevent a connection.
If the device is still not charging, you should use the warranty provided to you at the time of purchase.
If your Fitbit is charging but is still not working properly, the first course of action you should take is to review the troubleshooting guide provided with your device. This guide may have helpful advice for common problems experienced with Fitbit devices.
Additionally, there are many online forums with advice for both trouble-shooting and repair.
If still no resolution is found, a support call is recommended. The typical first step is to call Fitbit Customer Service, which you can do by visiting their website and navigating to ‘Contact Us. ‘ You can also search online for questions or issues related to your device and reach out through specific contact information if needed.
The Fitbit Support Team should be able to answer any questions and help you with diagnostics. Fitbit may be able to send a replacement device or provide additional repair services depending on your specific circumstances.
Can a Fitbit versa 3 screen be replaced?
Yes, it is possible to replace the screen on a Fitbit Versa 3. You will need specialized tools and parts, and some technical know-how. Depending on the severity of the damage, it may be more practical to simply purchase a new Fitbit Versa 3, as the cost of the replacement parts and tools could easily exceed the cost of a new device.
If you do choose to replace the screen yourself, you should always check your warranty status first and make sure to abide by any terms and conditions. Additionally, you may want to consult a local electronics specialist for assistance if you do not feel comfortable performing the repair yourself.
How do I transfer my Fitbit to another Fitbit?
In order to transfer your Fitbit to another Fitbit, you need to first go to the Fitbit app on your device. Next, sign into your account and select “Account Settings” and then click the box that says “Transfer Account”.
Next, select the device you would like to transfer to, which will be a new Fitbit device and follow the prompts. You will be asked to enter the serial number of the new device. Once this is done, Fitbit will assign the same account associated with the original Fitbit onto the new device.
To complete the transfer, the new device needs to be set up and synced to the Fitbit app. You will just need to follow the instructions on the app and you will be able to enjoy the same stats and settings from your original Fitbit on your new device!.
How do I upgrade to a new Fitbit?
Upgrading to a new Fitbit is a simple process that can be done via the Fitbit app. Here are the basic steps to follow:
1. Download the Fitbit app. If you already have the app, make sure it is up to date.
2. Create an account or sign in with an existing account.
3. Select the “Device” tab at the bottom of the screen.
4. Scroll to find the new device you would like to purchase.
5. Tap the “Setup” button next to the device to start the setup process.
6. Follow the on-screen instructions to complete the setup process.
7. Once the setup is complete, you should be able to use your new Fitbit device.
If you need any additional help with the setup process, you can reach out to Fitbit customer service for more assistance.
How do I sync a new Fitbit to my existing account?
Syncing a new Fitbit device to an existing account is a straightforward process. Here is how to do it:
1. Download the Fitbit app on your device. It is available on both Apple App Store and Google Play Store.
2. Open the app and use the Setup button to create an account or log into your existing one.
3. Once logged in, press the ”Settings” button from the menu.
4. Select the “Forgot My Pin (for Fitbit Versa and Fitbit Ionic)” option from the list.
5. Insert the serial number of your Fitbit device and press the “Set Up” button.
6. Follow the instructions in the app and connect your Fitbit to your smartphone or computer.
7. Enable the Bluetooth connection between your device and the Fitbit.
8. If prompted, enter your PIN code.
9. Once connected, the app will prompt you to set up the features of your Fitbit (such as wireless, silent alarms, intervals, etc.).
10. You can now use the Fitbit app to access all of your data and track your activity. Congratulations, you’re ready to enjoy your Fitbit!
Can you trade in your Fitbit for an upgrade?
Yes, you can trade in your Fitbit for an upgrade. Fitbit offers a trade-in program, so you can upgrade to the latest and greatest device model. The process is simple. First, you need to purchase a qualifying new Fitbit from an authorized retailer.
Then, head over to the Fitbit Trade-in Program website to submit your trade-in request. You’ll receive an email with instructions on sending your old Fitbit to the Fitbit trade-in center. After your old device is received and verified, you’ll receive a promotional email letting you know when your promotion is activated.
Finally, you’ll receive a digital Amazon coupon code that you can use to purchase a new Fitbit on the Amazon online store.
What version of Fitbit do I have?
The best way to determine which version of Fitbit you have is to look at the product number or model number printed on the back of your device. You can then determine the model of your device and the corresponding version by looking up the model number on Fitbit’s website.
For example, a Fitbit Charge 2 product number/model number of FB407 would indicate that it is a Fitbit Charge 2 device.
Additionally, you can use the Fitbit app on your connected smartphone to determine the model of your Fitbit. You can find this information by navigating to the Account tab of the Fitbit app, selecting your device image and then selecting the Info button.
This will provide a breakdown of your device including its name and version.
How can I tell what model Fitbit I have?
You can either look at the box or packaging that it came in to see the model, or you can download the Fitbit app for your mobile device, log in to your account, then select the “Help” button from the app’s home screen.
There, you will find the option to click on “About Your Fitbit Tracker” under the “Getting Started” section. This will give you the model name of your Fitbit. Additionally, you may be able to find the model of your Fitbit by looking on the back of the device.
Most models have the model name and number printed on the back of the device. If you cannot find a model name marked on the back of the device, you can compare the photos of the different models on the Fitbit website to find the correct model.
What is the latest version of Fitbit?
The latest version of Fitbit is the Fitbit Versa 2, released in September 2019. The Versa 2 includes a new five-day battery life, an improved design with thinner bezels, improved exercise tracking, Alexa Built-in, and a 24/7 heart rate monitor.
The Versa 2 also includes an improved screen, with a bright AMOLED display that provides better visibility and sharp colors. Additionally, the Versa 2 supports Fitbit Pay, giving you the ability to securely store and make payments with a simple tap to pay.
It also includes access to more apps, allowing you to track nutrition, sleep, menstrual cycles and more. Plus, the Versa 2 allows you to customize your watch with a variety of watch faces and apps from the Fitbit App Gallery.
If you are looking for a fitness tracker with all the latest features, then the Fitbit Versa 2 is the perfect choice.
Can I get a new Fitbit if mine broke?
Yes, you can get a new Fitbit if your existing one broke. Depending on your situation, you have a few options. If your current Fitbit is still under warranty, you may be able to request a replacement directly from Fitbit.
If the warranty period has expired, you can order a new Fitbit from Fitbit or from an authorized third-party retailer. Additionally, many retailers, such as Best Buy and Walmart, offer extended warranties for Fitbits, so you may be able to purchase a new one from them if your existing Fitbit is still under warranty but you don’t want to go through Fitbit directly.
Be sure to back up the data from your broken Fitbit before replacing it to ensure that you don’t lose any of your stats or settings.
Can I Get My Fitbit repaired?
Yes, you can get your Fitbit repaired. Depending on the type of repair that you need, there are several methods to do this.
The first option would be to contact Fitbit directly and purchase a repair service or part replacements. You can find contact information and details on their website.
The second option is to find a local repair shop that specializes in fixing Fitbits. You can do a search online for local retailers as well as get recommendations from friends or family.
The third option is to try to do the repair yourself. Depending on the specific repair that you need, you may be able to do it yourself with the help of videos or guides found online. However, this is usually the more difficult option and might need to be done by an expert.
No matter which option you choose, it is always important to read all the instructions and be sure to follow them carefully.
Is there a phone number for Fitbit?
Yes, there is a phone number for Fitbit. You may reach them by calling 1-877-623-4997. They offer customer service and technical support Monday-Friday 4am-8pm Pacific Time. You may also reach them by live chat on their website or by email.
On the Fitbit website, you can also find community discussions, answers to frequently asked questions, and additional support information.